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IOSH Job Description Job Title IT Director Job Holder TBA Location Wigston, Leicester Reporting to: Chief Executive Responsible for: All IT and technology activities and staff of around 20 employees Budget C£2m Grade 1 Salary £75,000 - £90,000 per annum Main purpose of the role (general tasks) Purpose To lead all of IOSH IT operations – setting and delivering a vision and strategy which recognises the importance of technology at the heart of IOSH. Take a key leadership role in supporting organisational change culture through the IT function using appropriate, tools and framework across IOSH – initially through direct management of IT PMO function and influencing adoption and best practice across IOSH Key activities (detailed tasks) Strategy and Leadership 1. Lead the executive team through creation and approval of a long term vision and strategy for the place, role and nature of technology to support IOSH’s strategic aims of influence, service, globalisation 2. Lead all aspects of IT and Technology within IOSH – being a visible internal and external champion and figurehead for an excellent, responsive and service focused function. 3. Direct the creation of technology road map for IOSH defining architectural, technology and systems strategies and change priorities 4. Direct the development of multi-stream programmes of projects, service, supplier and change programmes to deliver the strategy Governance and Organisation 5. Establish and gain executive support for governance processes for IT strategic planning and for programme oversight. Lead the Governance processes to ensure risk management, programme management, transparency and predictability. 6. Work with the new CEO to support the organisation change capability (initially) around the existing IT PMO 1 7. Develop and implement an organisational plan for the IT function to build the capacity and capability to enable the strategy – encompassing structure, skills, culture and behaviors. Change Delivery 8. Direct the recruitment, coaching, training and performance management of the IT function 9. Direct the activities of the IT PMO and IT management team to ensure programme of change is delivered – encompassing business systems development programmes, service improvement programmes, infrastructure development programmes. 10. Direct and manage continual appraisal of existing and emerging technologies, platforms and systems 11. Propose, agree, report and implement within agreed budgeting processes. Negotiate budgets based on business needs. Quality and Improvement 12. Direct the establishment and embedding of a quality culture within the IT function. Dovetail this in to any wider IOSH quality initiatives. Define staffing and build team, embed into project and service processes. 13. Establish quality management as part of key supplier relationships. 14. Direct definition and oversee implementation of risk management and resource management processes 15. Direct and establish customer service function to provide excellent service to external and global users for key systems – building on both internal and contracted resources. Establish and meet SLAs. 16. Direct definition and oversee operation of more rigorous and robust project justification culture – benefits analysis or similar, together with strong project accounting processes. Supplier and Contract Management 17. Establish and operate robust and beneficial relationships with key suppliers ensuring IOSH priorities are met. 18. Ensure that a systematic and rigorous approach is taken to management of all contracts – continual reporting, review and improvement. Ensure SLAs are monitored and delivered and suppliers held to account. 19. Direct and ensure that procurement for IT operates to best practice and is compliant to IOSH regulations. Operational Management 20. Direct the establishment and oversee the management of rigorous systematic approach to IT systems operations – encompassing security, availability, compliance, performance 21. Direct and oversee a service level driven approach to service delivery supported by visible reporting and monitoring, periodic audit and improvement programmes. 22. Ensure an appropriate regime is in place for information security management across all infrastructure and both internal and externally hosted business systems. Work across IOSH to improve awareness of Information Security and with Corporate Governance Team to ensure data protection compliance and best practice. 23. Ensure financial management rigour across IT and lead on embedding (embryonic) project costs accounting. 2 Key results An IT systems portfolio which supports IOSH’s transformational change Excellence in quality of systems and quality of service Clear visibility to Board of risks, challenges, opportunities and threats Strong buy-in and support from executive team Main contacts for the role: Executive Directors Board of Trustees All managers across IOSH Commercial partners, members, Council Executive level IT suppliers Industry leaders (IT) Peers across not for profit and business sectors Internal External Knowledge base 1. Experience of senior IT leadership role 2. Experience of leading an organization through setting innovative, long term and business driven strategic planning 3. Successful track record of delivering major IT transformation, including developing IT strategies and shaping service solutions to meet business needs. Must include successful introduction of major business systems to meet quality and functional standards 4. Strong management skills including building and leading effective teams 5. Experience of managing development, project and service delivery 6. Project management experience of delivering within both formal and Agile environments 7. Technology architecture – able to both lead and challenge technology decisions for all of systems architecture, integrations, and infrastructure 8. Solid knowledge of relevant technologies (Microsoft stack, middleware, CRM, commercially focused web) 9. Strong experience of commercial and contract negotiation, procurement and supplier management Key skills: 1. Must have: - Ability to understand, relate to and respond to wide ranging business objectives; Ability to develop, present and argue cases around IT to executive audience in their language; Ability to ‘hold their own’ at this level through preparation, thoughtfulness and negotiating skills; Ability to work constructively to address unclear and conflicting requirements; Ability to hold executive members to account for their divisional responsibilities (at all levels) in a constructive but tough manner; 2. Programme / portfolio management – ability to establish and direct programme 3 management function - strong awareness of change management strengths, pitfalls and barriers and a strong ‘tool kit’ to address; 3. Management skills – ability to manage a large and complex team through the various people management policies and processes, Develop and embed a culture of performance management and accountability. Supplier management – able to build and capitalise on long term relationships with suppliers, operating at senior level, ensuring long term approach to commercial, technical and service challenges. (Relationship building, communication, negotiation). Able to ‘pick up the phone’ to supplier chief exec and make and win rational case; Behaviors: 1. Board Level operating – must be capable / experienced of working at board level in organisation, credible in dealing with executive and non-executive directors with differing backgrounds, priorities and perspectives. 2. Visionary – must be capable / experienced in shaping a long term Vision for the role of technology in a diverse and changing organisation. Will need to lead the rest of the board through this and so be capable of being proactive and inspiring / selling the vision; 3. Leadership – must demonstrate leadership at different levels – lead the Board and EDT through establishing a vision for IT, lead the EDs and divisions through the change processes to implement that change; lead the IT function both strategically and hands on and by example; 4. Must demonstrate a measured, rational, data driven but firm and robust negotiation and supplier management approach; 5. Must demonstrate ability to communicate at all levels internally and externally an in particular to communicate technical concepts and issues to not technical and management staff; Appendix 2 – Person Specification Template Criteria Essential Qualifications Graduate level Experience Substantial IT Management experience IT Director or equivalent Medium size organisations (£10-£30m t/o) Management of major subcontracted or outsourced projects Please refer to extract from SFIA Target Level 6, attached. Technically – must demonstrate knowledge of Microsoft architectures and Software Development Skills and Knowledge Desirable Specific IT qualifications gained over a number of years which demonstrate commitment to own personal development. Might include Project management; change management, ITIL, Agile development, negotiating skills, as well as particular technologies. IT in a B2B environment 4 processes. Personal Qualities Proven leadership Excellent communications Influencing skills Strong negotiator High emotional intelligence High levels of energy and tenacity Ability to inspire staff 5