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NAS Performance Metrics:
Begin with the End in Mind
Norm Fujisaki
Metron Aviation
AVIATION AND THE ENVIRONMENT: ISSUES & METHODS
September 27-28, 2007
George Mason University
First presented at NEXTOR NAS Performance Symposium
Asilomar, September 2007
Metrics Taxonomy
Passive
Active
Metrics
2
Metrics Space
Accuracy
What is
happening?
Coverage, Data
How do we
make things
happen?
3
Understanding Underlying Mechanisms
Service Provider
•People
•Procedures
•Finances
•Technology
•Etc.
Input
Output
Customers
•People
•Procedures
•Finances
•Technology
•Etc.
Must be willing to address complexity of stakeholder interests and behaviors
4
Connecting Everybody’s Economics
Airline Economics
Pax Economics
Airline Behaviors
Pax Behaviors
Fleet mix
Schedules
Fares
Shop
Buy
Fly
NAS Behaviors
NAS Economics
You folks in aviation are encouraging the inefficient consumption of
valuable, limited resources. – Vernon Smith, 1st NEXTOR Wye River Conf.
5
Controllers and Throughput
Positive
Incentives
Natural Interest in
Higher Throughput
+
+
- -
Behaviors
Output
Consequences
of OEs
Natural Interest in
Not Working Too Hard
Need to address safety and efficiency – together. Consider adding incentives.
6
Environmental Forces at Work
Suppliers,
Emitters
Market
Economics
Technology
Environmental
Consequences
Metrics
Industry
PR
Public
Perceptions
& Behaviors
Public
Awareness
Public
Policy
Politicians
Public
Activism
Public perception and behaviors may be pivotal to our future
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Psychology of Change
Behaviors
Performance
Outcomes
Taking Actions
People
Motivation &
Incentives
Formulation of
Change Actions
Metrics
Perception/ Interpretation
of Metrics
Metrics: could be much more than just measures
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Begin with the End in Mind
 Think “active” metrics
 Tackle complexity of stakeholder interests and
motivations
 Integrate metrics and everything else ultimately needed
to achieve improved performance
• Close critical feedback loops; think “economic signaling.” Think
“cash bar”; connect consumption and payment for consumption.
• Deliberately address safety, efficiency, environment -- together
• Reward desired behaviors; think “motivation” and “incentives”
• Include human perception, interpretation, action formulation, and
action. Think “human element” and the psychology of metrics.
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