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Argosy University
COURSE SYLLABUS
B7610
Leadership in Global and Multicultural Organizations
Faculty Information
Faculty Name: Bharat Thakkar, Ph.D.
Campus: Chicago
Contact Information: [email protected]
Office Hours: Monday, 5:00 – 6:00 PM
Short Faculty Bio: Associate Business Professor Dr. Thakkar brings extensive teaching experience through the business courses that he
has taught at several colleges and universities. Thus far his teaching emphasis has been in operations management, change, decisionmaking, leadership, and research. He earned Ph.D. and M.S. degrees from the Illinois Institute of Technology at Chicago. In addition to
teaching experience, Dr. Thakkar brings management and industrial experience and perspective to the classroom. He worked for Lucent
Technologies, and Argonne National Laboratories, and continues as a consultant and CEO with PREM Group, Inc., Wheaton, Illinois,
where he provides workshops and seminars on engineering and technology management problems to domestic and international clients.
Dr. Thakkar has published and presented over twenty technical papers and holds two U. S. patents. He has received several awards for
community service and affirmative action activities.
Course description:
This advanced course reviews and provides research opportunities on leadership issues in global, international, and multicultural
organizations. Culturally sensitive leadership skills, styles, practices, models, trends, theories, and concepts are examined. Attention is
given to international ethical, diversity, and conflict management research and practices. The course includes theoretical orientation
and theory-to-practice experiences using case studies, demonstrations, and simulations. The course provides an in-depth review and
analysis of the latest theories and research on leadership in global and multicultural organizations. Written projects will focus on
critical thinking, problem solving, decision making and information literacy. Attention is given to team leadership, team collaboration
skills within a culturally diverse world.
Course Pre-requisites: None
Required Textbook:
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Goldsmith, M., Greenberg, C. L., Robertson and A., Hu-Chan, M. (2003). Global Leadership. (1st Ed.). Financial Times Prentice
Hall. ISBN: 0131402439.
Connerley, M. L. & Pedersen, P. B. (2005) Leadership in a Diverse and Multicultural Environment: Developing Awareness,
Knowledge, and Skills. Sage Publications. (1st Ed.). ISBN: 0761988602.
Course length: 7.5 Weeks
Contact Hours: 45 Hours
Credit Value: 3.0
Program Outcomes:
1. Research
1.1. Performing – Design, conduct, and justify applied research in a business context using appropriate methodology
1.2. Understanding – Evaluate and apply existing theory and research to current business practice
2. Communication
2.1. Oral – Present orally, complex business information that is concise, clear, organized, and well supported in a professional
manner appropriate to the business context
2.2. Written – Present in writing, complex business information that is concise, clear, organized, and well supported in a
professional manner appropriate to the business context using required format
3. Critical Thinking/Problem Solving
3.1. Critical thinking – Evaluate relevance of established theory to current business practice and identify gaps in current literature
3.2. Problem Solving/Decision Making – Given a business situation, diagnose the underlying causes of the situation, evaluate
possible solutions, in relation to underlying business theory and determine and defend appropriate course of action
3.3. Information Literacy - Conduct an exhaustive literature search from a variety of sources, evaluate the credibility of the
sources, and apply that information to create new knowledge
4. Team
4.1. Leadership - Conduct an exhaustive literature search from a variety of sources, evaluate the credibility of the sources, and
apply that information to create new knowledge
4.2. Collaboration - Given a case study or business situation collect, assimilate, and disseminate the views of stakeholders
5. Ethics
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5.1. Ethics - Given a case study or business situations, evaluate the ethical dimensions of decision situations and personal, social,
and corporate responsibility not absolved by market forces
6. Diversity
6.1. Diversity - Given a case study or business situation evaluate the multicultural dimensions of decision situations and
multicultural solutions to business situations
Course Objectives:
1.
2.
3.
4.
5.
6.
7.
8.
Describe current global, international and multicultural leadership issues and evaluate the ways in which the dilemmas,
complexities and subtleties of leadership are affected by those situations and circumstances. (Program Outcomes: 1.1; 1.2; 3.2;
3.3; 6.1)
Research and analyze the latest leadership theories, models, concepts, principles and practices regarding leadership issues, within
the context of global, international and multicultural organizations.(Program Outcomes: 1.1; 1.2; 3.1; 6.1;13.1)
Given the context of a diverse workforce, explore the value and application of multicultural environments for individuals and
organizations. (Program Outcomes: 1.1; 1.2; 3.3; 6.1)
Examine and assess the role and effects of ethics in leading global, international and multicultural organizations (Program
Outcomes: 1.1; 1.2; 3.2; 5.1; 6.1).
Analyze the personal and organizational issues of conflict management, within the context of global, international and
multicultural leadership. (Program Outcomes: 1.1; 1.2; 3.3; 5.1; 6.1;13.1)
Research and analyze the trends in leading global, international and multicultural organizations. (Program Outcomes: 1.1; 1.2;
3.1; 4.1; 5.1; 6.1)
Explore and assess the leadership qualities necessary to optimize teamwork, within culturally diverse global and international
environments. Program Outcomes: 1.2; 3.3; 4.1; 4.2; 5.1; 6.1; 13.1)
Research leadership characteristics and synthesize them into a cohesive, applicable description of a global, international and
multicultural leader.
College of Business Mission Statement
The Argosy University College of Business is dedicated to providing practical, evidence-based, high-quality, solutionsfocused business programs at the undergraduate and graduate level, as well as continuing business education and specified
certificate training to business practitioners and educators in public, private, and non-profit sectors across industries. All
undergraduate and graduate programs of the College of Business are designed for the business practitioner and business
educator, to instill excellence of execution in knowledge, skills, and ethical values relevant to today’s global business
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environment. The inherent goal of these academic programs is to foster values of social responsibility in a supportive,
learning-centered environment of mutual respect and professional excellence.
Assignment Table
Module Module Topics
1
 Defining and assessing
Leadership
o Compare and
contrast local and
global leadership
skills and
characteristics
o Assess the effect of
environments and
situations on global
leadership skills and
characteristics
Readings
Connerley & Pederson,
Chapters 1, 5
Goldsmith et al.,
Chapters 1-2, 10
Assignments
Assignment #1.1
 Using the Internet and readings assigned, find 3 different
definitions of leadership, within the context of global,
international and multicultural organizations. In a 1-page
paper, compare and contrast the three: how are they
similar; how are they different?
 Compare your definitions with those of the other students
in the course. After considering all the other ways of
defining leadership in that context, write your own
definition. State your rationale for the differences
between those you researched and your own definition.
Go to Discussion.
Assignment #1.2
 Research 2 journal articles on the general topic of
leadership characteristics and practices; research another
2 on the specific topic of
global/international/multicultural leadership skills and
characteristics.
 Write a 2-page paper, comparing and contrasting the
characteristics and practices for each of the two
modalities: How are they similar; how are they
different? What reasons and/or situations might explain
the similarities and differences?
Go to Discussion.
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2
3


Researching, assessing and
applying leadership
theories/models
o McGregor
o Likert’s System 4
o Situational
o Servant
o Participatory/Shared
Examining and assessing
leadership ethics
o Compare and
contrast leadership
ethics in different
cultural settings
o Assess the value of
the presence of
organizational and
personal ethics
Connerley & Pederson,
Chapters 4, 9;
Goldsmith et al.,
Chapters 6-7
Assignment #2.1
 Research one article per theory/model listed in the
Module Topics section. Write a 1 page analysis (not a
summary) of each theory/model. Include an explanation
of the applicability, and/or inapplicability, of each to
leading global/international/multicultural organizations.
Go to Dropbox..
Goldsmith et al.,
Chapter 12
Assignment #2.2
 Choose one of the theories/model listed in the Module
Topics section and write a one page paper, explaining
how they would best be applied within one of the
following International organizations; explain your
rationale:
1. McDonald’s
2. Toyota Motor Company
3. Nestlé
Go to Discussion.
Assignment #3.1
 Write a 2- page, well-researched paper, comparing and
contrasting leadership ethical issues, within at least 2
different organizational cultural settings of your choice i.e. organizations in the US and China, or Germany and
Japan, etc.
Go to Discussion.
Assignment #3.2
 In a 2-page paper, describe what the experts say
regarding the value of ethical leadership. What
differences do leaders make in an organization’s ethical
choices and actions? How do they personally make those
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4
5


Exploring and analyzing the
effects of culture and
diversity
o Examine the core
aspects of
global/international/
multicultural
organizational
cultures
o Examine the core
aspects of diverse
organizations
Connerley & Pederson,
Chapters 2-3, 6-7;
Goldsmith et al.,
Chapter 3
Goldsmith et al.,
Analyzing leadership and
Chapters 5, 8-9
teamwork, within a global
context.
o Assess the core
characteristics of a
global/international/
multicultural team
o Examine the
leadership skills and
characteristics
essential to
effectively leading
differences? What occurs in organizations where
unethical leadership exists? In what ways do different
cultural settings determine leadership ethics?
Go to Discussion.
Assignment #4.1
 Research a minimum of 3 articles, detailing the
characteristics of a global organizational culture. Assess
the value of the cultural aspects in a 2- page paper;
provide a rationale for each characteristic.
Go to Discussion.
Assignment #4.2
 In a 2-page paper, explain what experts say regarding
diversity in organizations: What specific aspects make an
organization diverse? What value does a diverse, versus
a homogenous, organizational culture have to the bottom
line? What value does a diverse workforce offer
individual workers? What organizational policies and
procedures need to be in place to create and support a
diverse workforce?
Go to Discussion.
Assignment #5.1
 In a 2- page paper, document what the experts say
regarding the foundational characteristics of a
global/international/multicultural team. What type of
people and what kind of skills are necessary for
optimizing efficiency and effectiveness, within that
environment?
Go to Discussion.
Assignment #5.2
 In a 2- page paper, cite and explain the core
characteristics and skills essential to leading global
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global teamwork.
6
7


teams. What makes a good leader, in that environment?
What makes a good team, in that environment? Explain
your rationale.
Go to Discussion.
Assignment #6.1
 Determine the most common causes of cross-cultural
conflicts within organizations, as cited by the experts.
Find one case study supporting those reasons for conflict.
In a 2-page paper, analyze the conflict/s presented in that
case study.
Go to Discussion.
Assessing and applying
conflict management within
a global context
o Examine the causes
of and solutions to
cross-cultural
conflict
o Assess the
leadership skills and
characteristics
necessary for
managing conflict
within global teams
and/or
organizations
Connerley & Pederson,
Chapter 6
Goldsmith, et al.,
Chapters 11, 13
Examining and analyzing
trends
o Assess the future of
leadership within a
Connerley & Pederson, Assignment #7.1
review all chapters
 Write a research paper, analyzing, comparing and
Goldsmith et al.,
contrasting and synthesizing the characteristics and
Chapters 14, 16, review
practices essential to leading global/international/
Assignment #6.2

In a 2-page paper, detail the following: What leadership
characteristics and skills are necessary for best managing
conflict within global teams and/or organizations? Compare
and contrast those attitudes and actions with those needed for
optimizing teamwork in a global context. Compare and
contrast the first set with those characteristics and skills
necessary for leading global/international/multicultural
organizations. Lastly, create a master list of leadership
characteristics and skills essential for leading global
organizations, teams and managing conflict. Compare your
list with at least 2 other students. How does yours differ
from theirs? What would you add, or subtract if anything,
from your own listing, given the additional input? Explain
your rationale for making a change in your original list.
Go to Discussion.
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global/international/
multicultural
environment
o Synthesize the essential
leadership
characteristics and skills
into a cohesive image of
the leaders of current
and future
global/international/
Multicultural
organizations
all other chapters
multicultural organizations currently, and particularly, in
the future.
Include, in your analysis, information, supported by
research, regarding the characteristics and practices
leaders need to successfully create and sustain
teamwork, conflict management, ethics, organizational
cultures and diversity. Also, be sure to address the ways
in which leadership characteristics and practices assist
organizations in maintaining their edge in the current
global/international/multicultural environmental trends.
Go to Discussion.
Final Reflective – Description & Parameters
The final paper for the course is expected to be 10 - 15
pages long, plus a cover page, abstract, reference pages
and appendices (if needed). The paper is to be typed,
double-spaced and written following the APA form and
style. The final reflective must contain the following
qualities:
 Abstract
 Introduction (a statement of the problem)
 Literature Review (a discussion of the pertinent
literature)
 Body (a discussion of how the literature relates to
the project
 Summary and Future Research
Recommendations.
 Prepare a power point presentation for your
final paper.
The final paper will be graded on the:
 applicability of the subject matter to the course
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


objectives = 25%
quantity and quality of information meets the
course objectives = 25%
quality of writing = 25%
adherence to the correct APA form and style =
25%
This assignment is designed to assist students in developing the
following course performance objectives:
1. Performing and Understanding Research
2. Written Communication Skills
3. Critical Thinking/Problem-solving/Decisionmaking/Information Literacy
4. Ethics/Diversity
5. Teams/Leadership
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 Application and Value of
Leadership in Global and
Multicultural Organizations
o Review and Integrate
Course/Program Objectives.
o Demonstrate the
professional and personal
value of the study of leading
innovation and change.
Review the final paper
and .ppt presentations
of all students in
DocSharing.
Upload on DocSharing the Final Papers and power points due
at, or before, Midnight, the last day of Module 7.
Assignment #8.1
Make a presentation in class room.
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Grading Criteria
Grading Scale
A
AB+
B
BC+
C
CF
100 – 93
92 – 90
89 – 88
87 – 83
82 – 80
79 – 78
77 – 73
72 – 70
69 and below
Grading requirements
Attendance/participation
Weekly Assignments
Final paper
Total
30%
35%
35%
100%
Library:
All resources in Argosy University’s online collection are available through the Internet. The campus librarian will provide students
with links, user IDs, and passwords.
Library Resources: Argosy University’s core online collection features nearly 21,000 full-text journals and 23,000 electronic books
and other content covering all academic subject areas including Business & Economics, Career & General Education, Computers,
Engineering & Applied Science, Humanities, Science, Medicine & Allied Health, and Social & Behavior Sciences. Many titles are
directly accessible through the Online Public Access Catalog at http://library.argosy.edu. Detailed descriptions of online resources are
located at http://library.argosy.edu/misc/onlinedblist.html.
In addition to online resources, Argosy University’s onsite collections contain a wealth of subject-specific research materials
searchable in the Online Public Access Catalog. Catalog searching is easily limited to individual campus collections. Alternatively,
students can search combined collections of all Argosy University Libraries. Students are encouraged to seek research and reference
assistance from campus librarians.
Information Literacy: Argosy University’s Information Literacy Tutorial was developed to teach students fundamental and
transferable research skills. The tutorial consists of five modules where students learn to select sources appropriate for academic-level
research, search periodical indexes and search engines, and evaluate and cite information. In the tutorial, students study concepts and
practice them through interactions. At the conclusion of each module, they can test their comprehension and receive immediate
feedback. Each module takes less than 20 minutes to complete. Please view the tutorial at http://library.argosy.edu/infolit/
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Academic Policies
Academic Dishonesty/Plagiarism: In an effort to foster a spirit of honesty and integrity during the learning process, Argosy University
requires that the submission of all course assignments represent the original work produced by that student. All sources must be
documented through normal scholarly references/citations and all work must be submitted using the Publication Manual of the
American Psychological Association, 5th Edition (2001). Washington DC: American Psychological Association (APA) format. Please
refer to Appendix A in the Publication Manual of the American Psychological Association, 5th Edition for thesis and paper format.
Students are encouraged to purchase this manual (required in some courses) and become familiar with its content as well as consult
the Argosy University catalog for further information regarding academic dishonesty and plagiarism.
Scholarly writing: The faculty at Argosy University is dedicated to providing a learning environment that supports scholarly and
ethical writing, free from academic dishonesty and plagiarism. This includes the proper and appropriate referencing of all sources.
You may be asked to submit your course assignments through “Turnitin,” (www.turnitin.com), an online resource established to help
educators develop writing/research skills and detect potential cases of academic dishonesty. Turnitin compares submitted papers to
billions of pages of content and provides a comparison report to your instructor. This comparison detects papers that share common
information and duplicative language.
Americans with Disabilities Act Policy
It is the policy of Argosy University to make reasonable accommodations for qualified students with disabilities, in accordance with
the Americans with Disabilities Act (ADA). If a student with disabilities needs accommodations, the student must notify the Director
of Student Services. Procedures for documenting student disability and the development of reasonable accommodations will be
provided to the student upon request.
Students will be notified by the Director of Student Services when each request for accommodation is approved or denied in writing
via a designated form. To receive accommodation in class, it is the student’s responsibility to present the form (at his or her
discretion) to the instructor. In an effort to protect student privacy, the Department of Student Services will not discuss the
accommodation needs of any student with instructors. Faculty may not make accommodations for individuals who have not been
approved in this manner.
The Argosy University Statement Regarding Diversity
Argosy University prepares students to serve populations with diverse social, ethnic, economic, and educational experiences. Both the
academic and training curricula are designed to provide an environment in which students can develop the skills and attitudes essential
to working with people from a wide range of backgrounds.
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