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"Your Engagement and Voice - its' Value" NHS Constitution “No decision about me, without me” You and your ambulance service What we do Respond to Emergency calls Commercial services: – Non-emergency Patient Transport Services (PTS) - NHS 111 - Commercial Logistics – Commercial Training What patients want from our service Excellent clinical care Quick response time Reassurance Patient Satisfaction High public satisfaction rates 5 x More compliments than complaints Public Sector Equality Duty • The Equality Duty (Equality Act 2010) is a duty on public bodies and others carrying out public functions. It ensures that public bodies consider the needs of all individuals in their day to day work – in shaping policy, in delivering services, and in relation to their own employees. How does it work? • It requires SCAS to:• eliminate unlawful discrimination • advance equality of opportunity • foster good relations between people who share a protected characteristic and people who do not share it. What are protected characteristics? • • • • • • • • • Age Gender Disability Religion/Belief Ethnicity Sexual Orientation Pregnancy and maternity Gender reassignment Marriage and civil partnerships How do we achieve this? • Robust Strategy • Good governance • Meaningful community engagement (patient forums, grading and objectives set by communities) Specific duty (Equality Act 2010) • Publish strategy every 4 years • Publish appropriate information annually (workforce and patient) • Publish objectives achieved annually • Any question?