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THOMSON REUTERS EXTEL SURVEYS Russian Investor Relations 2008 Steve Kelly, Head of Thomson Reuters Extel Surveys June 2008 The Value of Investor Relations • Important Elements of IR • What the Buyside & Sellside Value • Measuring your IR Effectiveness • Key Future Trends Thomson Reuters Extel Survey • Measuring IR since 2002 • Pan European detail – based on many thousands of responses • Detailed conversations internationally with the market • Separate, country-specific UK and Malaysia IR studies for • Partnerships with twelve national IR associations • Major IR reviews and commentaries Germany, Seeing ourselves ... ... as others see us Elements of Investor Relations • One–On-Ones • CEO/CFO Proactivity • Knowledge & Service from IR Teams • Formal Disclosure • Consistency & Transparency • Using Communications Channels Effectively Elements of Investor Relations • One-on-ones - very important 92% of Pan Europe buyside 97 % of Focus CIS buyside • Roadshows - very important 73% Pan Europe 64% Focus CIS • Site Visits - very important 44% Pan Europe 57% Focus CIS • Divisional Directors Meetings - very important 45% Pan Europe 32% Focus CIS • Formal Disclosure - very important 24% Pan Europe 17% Focus CIS • Webcasts - very important 38% Pan Europe 41% Focus CIS Programme Execution Individual meetings – a special relationship What The Buyside & Sellside Value • One-on-ones at their offices 77% Pan Europe 75% Focus CIS • Conferences 65% Pan Europe 71% Focus CIS • Reverse Roadshows 46% Pan Europe 31% Focus CIS • Field Trips 48% Pan Europe 53% Focus CIS What The Buyside & Sellside Value - One-on-ones • Q&A Sessions 98% Pan Europe 93% Focus CIS • Corporate Presentations 37% Pan Europe 54% Focus CIS • CEO/CFO Exposure 61% Pan Europe 74% Focus CIS Programme Execution The conference call Measuring Your IR Effectiveness • CEO/CFO Meetings 93% Pan Europe 92% Focus CIS • Conference Meetings 72% Pan Europe 63% Focus CIS • Meetings with IR Team 19% Pan Europe 32% Focus CIS Programme Execution A delicate balance Measuring Your IR Effectiveness - One-on-ones Who attends: – Portfolio Managers 86% – Buyside Analysts 89% – CEO 36% – CFO 58% – Brokers 22% – IR Consultant 13% One-On-Ones - How Often? Pan Europe 73% 100 - 400 per year Focus CIS 51% 100 - 400 per year Key Future Trends - IR Budgets • Budgets include AGM and website • Budgets still largely relate to in-house costs and resourcing • • • Pan Europe Pan Europe Pan Europe - 63% spend up to €1 million 36% spend over €1 million average spend is €600,000 • • • Focus CIS Focus CIS Focus CIS - 72% spend up to €1 million 28% spend over €1 million average spend is €350,000 Key Future Trends - IR Salaries IR Directors - Pan Europe - Russia/CIS - 29% over €200,000 6% over €200,000 IR Managers - Pan Europe - Russia/CIS - 38% over €100,000 9% over €100,000 Bonuses - Pan Europe - Russia/CIS - 34% of IR Director’s remuneration 30% of IR Director’s remuneration Conclusions • IR is more professional • IR is increasingly central to the investment community • “Good” IR is increasingly expected by fund managers and analysts • Transparency, proactively and knowledge really matter • Truly effective one-on-ones count for the most Be regularly available, but don‘t over communicate