Download CV for your attention

Evans Cycles
Telephone
Fax
01293 574960
Email
[email protected]
Web
www.evanscycles.com
HR Department
Evans Cycles
Camino Park
James Watt Way
Crawley
West Sussex
RH10 9TZ
Company Profile
Evans Cycles is the UK’s largest specialist cycle retailer, currently operating 50
plus stores nationwide and a long established but dynamic mail order and ecommerce operation.
The cycle industry is experiencing strong growth, fuelled by an increase in cycle
commuting, growth as a sport & leisure activity and cycling as a fun everyday
activity. The stores and direct sales operations are experiencing double digit
growth, and there are ambitious plans to increase our growth further.
Job title of vacancy
Returns Supervisor –
Maternity Cover
Position Salary
16,000
Who will they report
to
Rupert Robinson
Position Held
WLS Manager
Job requirements
(Tasks, software
skills. Typing speed,
internal database,
training given etc)
Key Skills:







Experience working with stock management systems, telephone and
customer relations management tools.
Experience with Microsoft Dynamics Nav and CRM would be an
advantage
Proficient with Microsoft Excel, Word and Outlook.
Good organization Skills and self-motivation.
Good telephone and email communication skills.
Ability to thrive under pressure and solving varied customer issues.
Prepared to take responsibility in challenging situations.
Key responsibilities:
Personnel Responsibilities
 To assist customer contacts whether Telephone calls or emails.
 To assist with Return Parcels & Bikes.
 To be flexible and adaptable in all the skills within the returns team
which incorporates returns and warranties in accordance with the
organization's policies.
Reporting & analytics
Working to and maintaining performance against set Kpi’s.
 Meeting performance targets for speed, efficiency and quality.
Evans Cycles
Team building
 To work closely with Contact Centre Managers and Returns Assistants
to ensure a joined up customer experience.
 To work closely with Contact Centre to drive performance.
 To develop a culture of the customer comes first thus creating a service
driven department.
Development opportunities
 Input into developing our systems and processes to provide the best
possible customer experience.
 Planning and managing change.
Personality Profile
This is a highly hands on and pro-active role for someone who is highly
customer focused and has the ability to handle the varied contacts that occur
on a day to day basis with in the Returns team.
Personal requirements:
The candidate for this role will be a person with a passion for delivering
excellent customer service, and a good understanding of what consumers
expect from a mail order business. A passion for cycling and cycling product
knowledge would be an advantage.
This will be to cover Maternity Leave.
Hrs of Work / OT
Based at Evans Cycles Head Office, Camino Park, RH10 9TZ.
Hours: 40 Hours – 5 Days x 8 Hours, 7 day rota system (1 hour lunch)
Most important Thing To be focussed on delivering excellent customer service on a consistent basis
(skills, Character)
and to constantly look at ways to further improve our offering.
What other benefits
does the company
offer
Holiday accrued pro rota, (inclusive of all UK Bank Holidays) staff purchase
scheme and car parking.
Reason for Vacancy
Maternity
Date Required to
start
29th September 2014