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Period ___________
Chapter 1 Study Guide
Success Begins with Communication Skills
Concept
#1 Good communication skills are essential for:
Notes/Explanation
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4.
#2 Writing skills are increasing significant. Why?
#3 The process of communication:
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#4 How may the sender encode a message?
#4 What kinds of channels carry messages?
#5 How does a receiver decode a message?
#5 When is communication successful?
#5 How can a communicator provide for feedback?
#6 What are three different meanings of how McQueen could
1.
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decode Sally’s message?
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2.
3.
If Sally texted to McQueen “Yeah, Okay”
How would McQueen decode the message?
#7 Barriers to effective listening?
Physical barriers:
Video Clip: Cars
Psychological barriers:
Which barrier is affecting Lightning McQueen’s ability to hear
“The King?”
Language problems:
Nonverbal distractions:
Thought speed:
Faking attention:
Grandstanding:
#8 Steven R. Covey on Effective Listening
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Most people
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Be a
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Seek first to
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To touch the
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Two people can
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We see the
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#9 Ten Misconceptions about Listening:
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1. Listening is a matter of intelligence.
FACT:
2. Speaking is more important than listening in the
communication process.
FACT:
3. Listening is easy and requires little energy.
FACT:
4. Listening and hearing are the same process.
FACT:
5. Speakers are able to command listening.
FACT:
6. Hearing ability determines listening ability.
FACT:
7.
Speakers are totally responsible for communication
success.
FACT:
8.
Listening is only a matter of understanding a speaker’s
words.
FACT:
9.
Daily practice eliminates the need for listening training.
FACT:
10. Competence in listening develops naturally.
FACT:
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#10 Keys to Building Powerful Listening Skills:
#11 List at least five (5) Barriers to Listening that prevents
Kangaroo from believing Horton?
#12 Keys to Building Powerful Listening Skills
#13 Nonverbal Communication:
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Eye contact
Time, space, and territory send silent messages.
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Appearance sends silent messages.
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#14 Marlin, Dory, and Bruce from Finding Nemo
What messages does Bruce’s appearance send?
What are Bruce’s real intentions?
#15 Body Language (Video Clip #1: Obama, Trump, Royal
Wedding)
Clip on Obama: What did Obama express that revealed his
body language?
Clip on Donald Trump: What did Donald Trump express
that revealed his body language?
Clip Royal Wedding: What did Prince Harry do during the
Royal Wedding to reveal his body language?
#16 Obama, McCain Body Language (The Early Show
Video Clip #2)
What body language cues are missing between Obama
and McCain?
Why wasn’t there more eye to eye contact?
The powerful look where?
The weak look where?
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#17 Body Language of Conan O'Brien (Video Clip #3
O’Reilly on FOX)
Clip on Conan O’Brien: What did Conan express that
revealed his honesty?
#18 FBI Agent Explains How To Spot Liars (Video Clip #4)
What is the “Window to the Soul?”
What are the signs of nervousness?
#19 Four Space Zones for Social Interaction Among
Americans:
Intimate Zone:
Personal Zone:
Social Zone:
Public Zone:
#20 Keys to Building Strong Nonverbal Skills:
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#21 Culture and Communication:
Good
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#22 How is Mater & McQueen’s culture different? (Hillbilly
vs. Racecar)
#23 Dimensions of Culture:
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List Mater & McQueen’s cultural differences:
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#24 Definition of Context
Definition:
#24 Comparison of High- and Low-Context Cultures:
High-Context Cultures:
Low-Context Cultures:
#25 Culture Traits
High-Context Cultures:
Low-Context Cultures:
#26 High- or Low-context culture? (Bee Movie)
Is the “Bee Culture” a High- or Low-context culture? List at
least three (3) traits that support your answer?
1.
2.
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3.
#27 Formality of Culture
#28 Communication Style Differences in Cultures
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North Americans
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Other cultures
High-context cultures rely on
Low-context cultures emphasize
#29 How different cultures view time
#30 Comparison of High- and Low-Context Cultures
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Time is precious
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In some cultures time
High-Context Cultures
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Low-Context Cultures
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#31 Proverbs Reflect Culture
What do these U.S. proverbs indicate about this culture and
what it values?
1. The squeaking wheel gets the grease.
Meaning:
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2. Waste not, want not.
Meaning:
3. He who holds the gold makes the rules.
Meaning:
4. If at first you don’t succeed, try, try again.
Meaning:
5. The early bird gets the worm.
Meaning:
#32 Proverbs Reflect Culture
What do these Chinese proverbs indicate about the
Chinese culture and what it values?
1. A man who waits for a roast duck to fly into his mouth
must wait a very long time.
Meaning:
2. A man who says it cannot be done should not interrupt a
man doing it.
Meaning:
3. Give a man a fish, and he will live for a day; give him a
net, and he will live for a lifetime.
Meaning:
#33 Proverbs Reflect Culture
What do these proverbs indicate about their respective
cultures and what they value?
1. No one is either rich or poor who has not helped himself
to be so. (German)
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German Meaning:
2. Words do not make flour. (Italian)
Italian Meaning:
3. The nail that sticks up gets pounded down. (Japanese)
Japanese Meaning:
#34 Improving Communication with Multicultural Audiences:
Video Clip: Cars 2
What oral messages were misinterpreted between the
Japanese and American cultures?
Oral Messages
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#35 Multicultural Audiences—Dory Speaking Whale
How does Dory bridge the gap between two different “fish”
cultures?
#36 Improving Communication with Multicultural Audiences:
Written Messages
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Video Clip: Cars 2
Which Cultural Written Messages are misunderstood by
Mater? What should Mater have done to avoid making
cultural mistakes?
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#37 Improving Communication Among Diverse Workplace
Audiences
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