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JOB DESCRIPTION JOB TITLE: Head Groom GROUP: Historic Properties PAY BAND: £16,312 per annum pro rata RESPONSIBLE TO: Stables Manager SITE: Audley End House & Gardens HOURS: Part Time Between 7 and 21 hours a week available Must be available to work weekends and public holidays. OVERALL PURPOSE OF THE JOB To care for the resident horses at Audley End House whilst maximizing visitor experience and ensuring the stables is a safe and enjoyable space for members of the public. To maintain the high standard of presentation in the 1880s stables yard by completing general upkeep tasks and assisting the delivery of both the daily activity timetable and the events programme. To provide support to the other staff members in the stables and throughout the site and to supervise the stables volunteers. MAIN DUTIES AND RESPONSIBILITIES You must care for the daily needs of the Audley End horses. The horses are an important part of the English Heritage team at Audley End and as a Head Groom you will help to keep them happy and relaxed. Some examples of your horse care duties are listed below; Feeding the horses Mucking out stables and fields Grooming the horses Preparing the horses for work and exercising them Contributing to the training of horses Providing routine and emergency health care when necessary You must provide exemplary customer service to our visitors. As a Head Groom you are the public face of English Heritage. The quality of the 81936679 Page 1 of 5 reception you give strongly influences their visit. Through outstanding customer service we can achieve our targets and build a profitable business. Some examples of your customer service duties are listed below; Welcoming visitors and answering their questions about the property and the horses Assisting with the delivery of daily horse training displays to the visitors on site Providing support to any area of site during an event Promoting the English Heritage Brand to include our Membership scheme, retail and catering offer and other English Heritage properties Responding courteously and appropriately to all visitor enquiries and feedback Teamwork and personal development Delivering excellent customer service takes skills, knowledge and commitment. As a Head Groom you’ll take responsibility, with your line manager, for your continuing performance and development through the Personal Development Review. Events English Heritage produces a large number of special events each year. They are critical for both financial reasons and enhancing visitors’ enjoyment. As a Head Groom your role will be to assist with the development of Events and with their set up, stewarding and break-down. Health and Safety English Heritage is committed to providing safe and healthy working conditions, equipment and practices for all staff. We are also responsible for the welfare of others, including visitors, contractors and volunteers. As a Team Member you’ll contribute to English Heritage’s safety management by ensuring the property meets with our health & safety standards in liaison with the Stables Manager and other members of the management team. Volunteers English Heritage is committed to involving volunteers in our work. As a Head Groom, and with the support of the Stables Manager, you will be responsible for supervising volunteers who work within the Stables complex. Horse Management 81936679 Page 2 of 5 As the Head Groom you are responsible for assisting the Stables Manager in caring for the resident horses at Audley End. Your duties will include but will not be limited to helping to; prepare the horses for work, feed them, clean up after them, exercise them, provide routine and emergency health care for them. In the absence of the Stables Manager, along with another team member, you will take responsibility for the Stables complex. Visitor Experience As a Head Groom you and your team are responsible for delivering exemplary visitor experience within the stables complex. This will include maintaining excellent standards of presentation and ensuring all activities are in keeping with the English Heritage brand. You will be responsible for helping to deliver a variety of activities which will include, but will not be limited to; tours, talks, riding displays and period equestrian demonstrations. General To undertake any other tasks and duties reasonably required by English Heritage whilst working within the terms of the Historic Properties Manual and the Stables Operations document. This is an outline of the duties of the role and may be amended to reflect both the needs of the property(s) and English Heritage. 81936679 Page 3 of 5 PERSON SPECIFICATION VISITOR OPERATIONS TEAM MEMBER LEVEL 1 ESSENTIAL TRAINING, EXPERIENCE AND QUALIFICATIONS Experience working with horses in a professional environment Good communication skills Comfortable taking responsibility for own area of work Experience of working in customer service or other similar environment Has worked as part of a team and enjoys doing so KNOWLEDGE AND SKILLS Good knowledge of routine and emergency horse care Demonstrable understanding of the principles of excellent customer care and visitor service General awareness of health and safety and security issues Able to prioritise own work and meet deadlines Demonstrable enthusiasm for the role, the property and the work of English Heritage DESIRABLE Interest in history, particularly equestrian/Victorian history British Horse Society Qualification to BHSAI level or equivalent Events experience Experience working with horses in public spaces Risk Assessment training Awareness of child protection issues First Aid certificate General knowledge of other local amenities and attractions Appreciation and understanding of the importance of the historic environment INTERPERSONAL SKILLS Excellent face to face communication skills Able and willing to work with a diverse range of visitors and colleagues as part of a team Neat and tidy personal appearance Reliable and punctual Calm under pressure Flexible and adaptable in approach to a range of duties and tasks Keen to develop new skills Maintains and expects high standards of honesty and integrity 81936679 Page 4 of 5 PARTICULAR CIRCUMSTANCES TO CONSIDER Available to work more hours during the summer season (April – October) and aware that these hours will decrease in the winter season (November – March) Must be available to work weekends and public holidays Lives within a reasonable travelling distance of job location and sites Able to work, on occasion, at other sites within reasonable travelling distance Must wear English Heritage brand uniform at all times and keep it in clean and presentable condition This post involves working with children and therefore, under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Criminal Records Bureau before their appointment is confirmed. PHYSICAL /HEALTH REQUIREMENTS (site specific) Physically fit Standing for long periods will be necessary Working outside in varying weather conditions and temperatures will be required The environment will contain items that could cause allergic reactions (e.g. horses, hay & straw) Must be able to access all public areas of relevant English Heritage properties, which may include stairwells, confined spaces, heights or places with low lighting. Work will entail reasonable lifting of heavy/bulky objects within published health and safety guidelines on manual handling and will include exercising and handling horses. 81936679 Page 5 of 5