Download Felt Leadership DuPont 090915

Santé et sécurité au travail
Faites de chaque travailleur un leader SST
9 septembre 2015
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Visible Felt Leadership - ”Showing Passion for Safety”
Ward Metzler
Montreal, Quebec
September 9, 2015
Copyright © 2014, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
The DuPont Safety Culture
Powder mill operation
began in 1802.
First safety rules established in 1811.
Safety is a line management responsibility.
No employee may enter a new or rebuilt
mill until a member of top management has
personally operated it.
– E. I. du Pont
Off-the-job safety program
began in the 1950s.
Belief that all injuries are
preventable developed in the
1940s.
Safety statistics began in
1912.
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Our Purpose
DuPont is a Science Company
We work collaboratively to find sustainable, innovative, market-driven
solutions to solve some of the world’s biggest challenges, making lives
better, safer, and healthier for people everywhere.
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9/10/2015
DuPont Today 2014
© National
Geographic
Image and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Copyright © 2015,
E. I. du
Pont de Nemours
3
Our Areas of Focus
As the global population climbs up to 9 billion people in
2050, DuPont uses its science-powered innovation to
help solve the challenges facing the world, with a focus
on:
FOOD
ENERGY
PROTECTION
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPont
9/10/2015
TM
DuPont Today 2014
and The miracles of scienceTM are registered trademarks of DuPont
4
Felt
Leadership
Safety
Safety
Culture
Safety
Culture
Felt
Leadership
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
“FELT Leadership” – What is it?
It is TO DO, TO BE SEEN, and TO BE BELIEVED
Felt Leadership
Felt Leadership - management’s total actions that
lead people at all levels to understand and “feel”
their leaders’ high standards, and accept their strong
commitment to safety as being genuine
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Felt Leadership
Why is Felt Leadership important?
YOU are the primary influence on your organization.
You lead your people.
Your people will satisfy perceived expectations.
You set expectations and create culture by your
actions – or your inaction.
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Felt Leadership
Felt Leadership
1. Be visible to the organization.
2. Be relentless about time with your people.
3. Recognize your role as a teacher/trainer.
4. Lead by example. Maintain a self-safety focus.
5. Hold people accountable
6. You are authentic in all aspects of communication
7. Celebrate and recognize successes.
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Felt Leadership
Providing coaching and feedback is a key aspect of
Felt Leadership
Approach
Courses
and reading
10%
Networking,
feedback about
good and bad
examples
20%
On-the-job experiences, tasks
and problem solving
70%
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Felt Leadership
What processes and systems are used by
organizations to provide Felt Leadership around
safety?
• Workplace observations
• Leadership of safety committees
• Town hall meetings
• Others?
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Safety Culture delivers Operational Discipline
Safety
Management
Standards
Operational
Efficiency
Operational
Discipline
60%
x
30%
=
18%
System
Quality
Safety Professionals
Implementation
State
Results
(Safety performance)
Production Line
(Operations)
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Reaction DuPont Bradley Curve
Anticipation
Where are we?
Where do we want
to be?
Incidents
are bound
to happen
Reactive
• Safety by Natural
Instinct
• Compliance is the Goal
• Delegated to Safety
Manager
• Lack of management
involvement.
Reactive
I don’t want
to get hurt
I don’t want
anyone
to get hurt
I don’t want
to get caught
Dependent
• Management Commitment
• Discipline & Rules
• Supervisor Control,
Emphasis, and Goals
• Values all people
• Training is the answer.
Independent
• Personal Knowledge,
Commitment, &
Standards
• Internalization
• Personal value
• Care for Self
• Practice and habits
• Individual recognition
The GOAL
is ZERO
Interdependent
•
•
•
•
•
Help Others Conform
Others’ Keeper
Care for others
Networking contributor
Organizational Pride
Proactive
Copyright © 2014 DuPont.
13
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Safety Culture
DuPont Safety Perception Survey
24 core questions
Cross-section of employees
Data is compared across
departments, levels, responsibilities
Test if safety is a core value held by
management and if that value is
transferred to the worker on the floor
Examine employee and management
involvement in audits, incident
investigations and safety meetings
Examine attitudes about off-the-job safety
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DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
DuPont uses 12 elements to drive toward World-Class
Safety. They are based on proven Safety Management
Principles.
Integrated Safety Management System
Strong
Leadership
Management commitment
Policies & principles
Goals, objectives & plans
Procedures & performance standards
Appropriate
Structure
Line management accountability & responsibility
Safety personnel
Integrated organization structure
Motivation & awareness
Focused
Processes &
Actions
Incident investigation
Observations & audits
Effective communication
Training & development
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
DuPont Safety Management System
Systems
Leadership
(Site & Corporate)
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Reaction DuPont Bradley Curve
Anticipation
Where are we?
Where do we want
to be?
Incidents
are bound
to happen
Reactive
• Safety by Natural
Instinct
• Compliance is the Goal
• Delegated to Safety
Manager
• Lack of management
involvement.
Reactive
I don’t want
to get hurt
I don’t want
anyone
to get hurt
I don’t want
to get caught
Dependent
• Management Commitment
• Discipline & Rules
• Supervisor Control,
Emphasis, and Goals
• Values all people
• Training is the answer.
Independent
• Personal Knowledge,
Commitment, &
Standards
• Internalization
• Personal value
• Care for Self
• Practice and habits
• Individual recognition
The GOAL
is ZERO
Interdependent
•
•
•
•
•
Help Others Conform
Others’ Keeper
Care for others
Networking contributor
Organizational Pride
Proactive
Copyright © 2014 DuPont.
17
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
A desirable safety culture is built by approaching safety proactively,
shifting focus from injuries to risks that can be corrected before injuries
occur.
Operator slips, grabs at handrail and misses.
Falls from equipment platform to the cement
floor below.
Shift emphasis
from here
Operator slips, grabs at handrail and
misses. Ankle is sprained, requires
time off or “light duty”.
Operator slips, grabs at handrail and
misses. Twists ankle which requires
trip to clinic.
Operator slips, grabs handrail. No
injury or minor abrasion from
grabbing the handrail.
Operator jumps off of equipment at
the end of his shift rather than
stepping down the stairs and
holding the handrail.
To
here
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Serious Injury & Fatality Prevention
Low frequency / High consequence
SERIOUS INJURY & FATALITY (SIF)
Near Miss
Incident with potential
for injury, but
no actual
consequences
or injury occurred.
Lost Time
Injuries
Recordable
Injuries
Higher Risk
Activity (HRA)
Task, exposure, activity that
if not anticipated / controlled
could cause possible SIF.
High Potential
Incident (HPI)
Incident with or without
injury
that has potential to cause
possible SIF.
First Aids
HPIs
Example – Life Saving Rule Incidents
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
What are the challenges in today’s workforce?
• Demographics
•
•
Many companies have been focused on reducing people numbers
Retirements are forcing companies to start hiring
• Knowledge transfer
• How do you connect to new employees?
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Behavioral and
NEUROSCIENCE
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DuPontSustainable
Sustainable Solutions
Copyright ©2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
DuPont
Solutions
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
WE
ROUTINELY
MAKE
We routinely make risky
decisions
RISKY DECISIONS
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DuPont
DuPontSustainable
Sustainable Solutions
Solutions
Copyright ©2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
PRINCIPLES of
Affective Psychology
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DuPont
DuPontSustainable
Sustainable Solutions
Solutions
Copyright ©2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Own It
module OBJECTIVES
UNDERSTAND that we
routinely take unnecessary
amounts of risk each and
every day.
RECOGNIZE that if ONLY a
small percentage of our decisions are
risky, we put ourselves in danger
hundreds of times a day!
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
We each make up to
35,000 decisions a day
most often, without
even realizing it
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
If ONLY 1 % of your
decisions are RISKY
YOU PUT YOURSELF
in DANGER 350times per DAY!
= +21 decisions per HOUR awake
= 1 decision every 3 minutes
26
DuPont Sustainable Solutions Copyright ©2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
That 1% of RISKY DECISIONS
x200,000 employees
=
70,000,000 Risky Decisions PER DAY
3,000,000 Risky Decisions PER HOUIR
50,000 Risky Decisions PER MINUTE
How much RISK
CAN YOU AFFORD?
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
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tools
PAUSE
PROCESS
OWN IT
PROCEED
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
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What’s YOUR APPROACH?
Copyright ©2015 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Leadership
is KEY
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
DECISIONS
Information
and DATA
ABSOLUTE
right/wrong
black/white
safe/unsafe
SUBJECTIVE
good / bad
fun/difficult
feeling
and
EMOTION
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
We HEAR data
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
We feel
emotions
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Persuasive leaders inspire.
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
34
– THEODORE ROOSEVELT
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
35
Persuasive leaders influence.
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Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
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Felt
Leadership
Safety
Culture
Safety
Culture
Felt
Leadership
37
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
DuPont Bradley Value Curve™
for Operational Risk Management & Safety Culture Improvement
BRADLEY CURVE
GROWTH
CURVE
Value Generation
& Operational
Discipline
Risk Reduction
& Control
REACTIVE
DEPENDENT
INDEPENDENT
Operational Excellence
Incident & Injury Rates
LEADERSHIP
WORKER
ENGAGEMENT
INTERDEPENDENT
CULTURAL MATURITY
38
DuPont Sustainable Solutions Copyright ©2014 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
DuPont Contact Information
Ward Metzler
Account Executive
DuPont Sustainable Solutions
E. I. du Pont Canada Company
1919 Minnesota Court,
Mississauga, ON L5N0C9
Tel : 905-302-2590
E-mail: [email protected]
39
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Questions?
40
Copyright © 2015, E. I. du Pont de Nemours and Company. All rights reserved. The DuPont logo, DuPontTM and The miracles of scienceTM are registered trademarks of DuPont
Santé et sécurité au travail
Faites de chaque travailleur un leader SST
9 septembre 2015
www.lesaffaires.com/evenements