Download Due Diligence Request List - OrthoAccel

TLS How to Guide
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Contents
Purpose ................................................................................................................................................ 3
Operating System and Internet Support Matrix: .................................................................................. 3
How to Check the Internet Browser Version ....................................................................................... 4
Internet Explorer (IE): ..................................................................................................................... 4
Chrome: ........................................................................................................................................... 5
Mozilla Firefox: ............................................................................................................................... 7
Safari: ............................................................................................................................................... 8
How to Check the Internet Browser for TLS compatibility ................................................................ 9
Microsoft Internet Explorer ............................................................................................................. 9
Microsoft Edge .............................................................................................................................. 10
Google Chrome .............................................................................................................................. 10
Mozilla Firefox .............................................................................................................................. 11
Opera.............................................................................................................................................. 12
Apple Safari ................................................................................................................................... 13
Operating System Checks and Upgrade Next Steps: ......................................................................... 14
Windows Operating System: ......................................................................................................... 14
Additional Windows Operating Systems and How to Confirm Version:.................................. 14
Mac Operating Systems: ................................................................................................................ 15
Android: ......................................................................................................................................... 15
iOS(iPad): ...................................................................................................................................... 18
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Purpose
In order to continue to provide the highest security levels for our client data, and per directives
from the PCI Council, FreedomPay will be migrating to TLS 1.2 for all web service applications. This
document will serve as a quick reference guide for troubleshooting and next steps to ensure a
user’s personal computer and internet web browsers are setup to handle this migration.
Operating System and Internet Support Matrix:
Below is a compatibility matrix of operating systems versions and web browser versions required
in order to support TLS 1.2. SSL 3.0, TLS 1.0, and TLS 1.1 will no longer be supported on the
FreedomPay web products.
Operating System
Browser
Windows 7+
Chrome 49+, Firefox 43+,
Internet Explorer 9+, and Opera
30+
Safari 8(9)
Apple OSX10.10
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How to Check the Internet Browser Version
Internet Explorer (IE):
To view the About page in Internet Explorer, at the top right of the program window, click the gear
icon and select About Internet Explorer in the menu.
You can also click Help in the menu bar and select About Internet Explorer in the menu.
Tip: If you don't see the File, Edit, View, Help menu bar, press the Alt key to make the menu bar
visible.

This opens the About Internet Explorer window, where you can view the Version number, as shown
in the example below. You can also set Internet Explorer to automatically install new versions when
available by checking the box for Install new versions automatically.
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The minimum version required is IE 9 for internet explorer web browser. It is strongly
recommended if an upgrade is required, it is done to the most recent version of Internet Explorer
(IE 11). Please note that the Browser and Operating system must both be updated and compatible
in order for TLS 1.2 to work properly.
Chrome:
To view the About page, click the Menu icon near the top right corner of the Chrome window (just
below the X button that closes the window). In older versions of Chrome, select About Google
Chrome in the menu. In newer versions of Chrome, select Help and about, then select About
Google Chrome
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
This opens the Chrome About page, where you can view the Version number. Google Chrome will
even let you know if your version is up to date.
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The minimum version required is 48 or 49 for Chrome web browser. It is strongly recommended if
an upgrade is required, it is done to the most recent version of Chrome. Please note that the
Browser and Operating system must both be updated and compatible in order for TLS 1.2 to work
properly.
Mozilla Firefox:

At the top right of Mozilla Firefox click the Open menu icon, click the question mark icon at the
bottom of the menu, then select About Firefox.
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You can also click Help in the menu bar and select About Firefox in the menu.
Tip: If you don't see the File, Edit, View, Help menu bar, press the Alt key to make the menu bar
visible.

This opens the About Mozilla Firefox window, where you can view the version number, as shown in
the example below.
The minimum version required is 43 for Firefox web browser. It is strongly recommended if an
upgrade is required, it is done to the most recent version of Firefox. Please note that the Browser
and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.
Safari:
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Open your Safari browser by clicking on the Safari icon in the dock.
Click on Safari in your browser menu, located at the top of your screen.
A drop-down menu will now appear. Choose the option labeled About Safari.
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
A dialog box will now appear containing the browser's version number. The first number, located
outside of the parenthesis, is the actual version of Safari. The second number, located inside the
parenthesis, is the WebKit/Safari Build version.
The minimum version required is 8(9) for Safari web browser. It is strongly recommended if an
upgrade is required, it is done to the most recent version of Safari. Please note that the Browser
and Operating system must both be updated and compatible in order for TLS 1.2 to work properly.
How to Check the Internet Browser for TLS compatibility
Now that the operating system and web browsers are updated/verified, it is time to ensure TLS 1.2
is enabled. If SSL 3.0, TLS 1.0, and TLS 1.1 are enabled and the PC must access sites that rely on
this security layer please leave them enabled.
Microsoft Internet Explorer
1. Open Internet Explorer
2. From the menu bar, click Tools > Internet Options > Advanced tab
3. Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,
and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave
them enabled.
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4. Click OK
5. Close your browser and restart Internet Explorer
Microsoft Edge
In Microsoft Edge, TLS 1.2 is automatically enabled.
Google Chrome
1.
2.
3.
4.
5.
Open Google Chrome
Press Alt+F and select Settings
Scroll down and select Show advanced settings...
Scroll down to the Network section and click on Change proxy settings...
Select the Advanced tab
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6. Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,
and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave
them enabled.
7. Click OK
8. Close your browser and restart Google Chrome
Mozilla Firefox
1.
2.
3.
4.
Open Firefox
In the address bar, type about:config and press Enter
In the Search field, enter “tls”. Find and double-click the entry for security.tls.version.max
Set the integer value to 3 to force the use of TLS 1.2
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5. Click OK
6. Close your browser and restart Mozilla Firefox
Opera
1.
2.
3.
4.
5.
Open Opera
Press Ctrl plus F12
Scroll down to the Network section and click on Change proxy settings...
Select the Advanced tab
Scroll down to Security category, manually check the option box for Use TLS 1.2. If SSL 3.0, TLS 1.0,
and TLS 1.1 are enabled and the PC must access sites that rely on this security layer please leave
them enabled.
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6. Click OK
7. Close your browser and restart Opera
Apple Safari
There are no options for enabling SSL protocols. If you are using Safari version 8 or greater, TLS 1.2
is automatically enabled.
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Operating System Checks and Upgrade Next Steps:
Windows Operating System:
How to tell via Logos on Left Hand Bottom Corner of Computer Screen:
If the following symbol appears in the bottom left hand corner of the screen, then most likely the
computer is running on the Windows XP operating system.
If the symbol appears in the corner but further confirmation is desired, the following steps may be
taken:
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Right-click My Computer, and then click Properties.
In the System Properties dialog box, click the General tab.
Under Computer you will find system type details.
If the system is operating on Windows XP, an upgrade to the operating system to Windows
7(minimum) is required. If an operating system upgraded is required, then it is highly
recommended to upgrade to the newest version of Windows available. To upgrade the Windows
operating system, a user must purchase/download the Windows Software. It is strongly
recommended that a user backup all files prior to upgrading the operating system.
If the following symbol appears in the bottom left hand corner of the screen, then most likely the
computer is running on the Windows 7 operating system.
If the symbol appears in the corner but further confirmation is desired, the following steps may be
taken:

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Click Start → Computer.
From the menu bar, click System properties to view basic information about your computer.
Under System → System type you will find system type details.
If the system is operating on Windows 7 or higher, an upgrade is not required but still highly
recommended to the latest Windows operating version. They will just need to check their internet
options. Please see section 1.2 on how to walk a user through enabling TLS 1.2.
Additional Windows Operating Systems and How to Confirm Version:



Windows 10 or Windows Server 2016 - Go to Start, enter About your PC, and then select About
your PC. Look under PC for Edition to find out your version and edition of Windows.
Windows 8.1 or Windows Server 2012 R2 - Swipe in from the right edge of the screen, tap Settings,
and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the
screen, move the mouse pointer up, click Settings, and then clickChange PC settings.). Next, Tap or
click PC and devices, and then tap or click PC info. Look under Windows for the version and edition.
Windows 8 or Windows Server 2012 - On the Start screen, type Computer, press and hold or rightclick Computer, and then tap or click Properties. Then look under Windows edition for the version.
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Windows 7 and Windows Server 2008 R2 - Click Start or the Windows logo right
click Computer then click Properties. Look in System.
Windows Vista and Windows Server 2008 - Click Start or the Windows logo depending on what you
have then click Control Panel->System and Maintenance->System.
Mac Operating Systems:
About This Mac. Your version of OS X appears directly below “OS X”:


To see the build number, click the version number in About This Mac.
To find out whether a later version of OS X is available for your Mac, check for software
updates or upgrades, or check the tables below. If you're using the version of OS X that came
installed on your Mac, the build number may differ.
For MAC operating systems a minimum of OS X (10.9+) is required. Please follow Apple/MAC guidelines for
operating system updates.
Android:
To check the operating system, open the “app drawer” (the entire list of apps installed on your
phone.) It is typically always a button at the bottom of your home screen, in the center.
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
Scroll through the list of installed apps and look for an app named “Settings”. Tap the Settings icon
to enter Android’s system-wide Settings app.

Scroll down on the Settings screen and look for an “About phone” or “About tablet” option. You’ll
usually find this at the very bottom of the main Settings screen, under System.
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
Look for “Android version” to find the version of Android installed on your device.
The UI will simply display the version number, not the code name — for example, it says “Android
6.0” instead of “Android 6.0 Marshmallow”. A search web search or look up a list of Android
codenames will need to be performed if you want to know the code name associated with the
version. Here’s a current list:
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Android 7.0: Nougat
Android 6.0: Marshmallow
Android 5.0 – 5.1.1: Lollipop
Android 4.4 – 4.4.4: Kit Kat
Android 4.1 – 4.3.1: Jelly Bean
Android 4.0 – 4.0.4: Ice Cream Sandwich
Android 3.0 – 3.2.6: Honeycomb
Android 2.3 – 2.3.7: Gingerbread
Android 2.2 – 2.2.3: Froyo
Android 2.0 – 2.1: Eclair
Android 1.6: Donut
Android 1.5: Cupcake
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For Android operating systems a minimum of version 4.1 is required. To upgrade to a version that
supports TLS 1.2, please follow Android guidelines and steps.
iOS(iPad):
To confirm or check the version of the iOS operating systems on the iPad, please follow the steps
below:


From the Home Screen, tap Settings > General > About.
The iOS version of your device should appear on this screen.
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For iOS operating systems a minimum of version of iOS 9. Please follow Apple guidelines for
operating system updates.
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