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CASE: Steel Works Chapter 2 Background of case and intent Overview of business z What does data tell you about Specialty? z How much inventory might you expect? z What opportunities are there for Custom? z Wrap up z z Inventory Management and Risk Pooling McGraw-Hill/Irwin Stephen C. Graves Copyright 2003 All Rights Reserved Copyright © 2008 by The McGraw-Hill Companies, Inc. All rights reserved. Background & Intent Custom Products Abstraction from summer consulting job z Intent is to examine a realistic, but simplified inventory context and perform a diagnosis of problem – poor service and too much inventory Rapid growth, 1/3 of total sales ($133 MM) z One customer per product z Very high margins z High service level z 3 plants, co-located with R&D center z Each product produced at a single plant z Stephen C. Graves Copyright 2003 All Rights Reserved z Stephen C. Graves Copyright 2003 All Rights Reserved 2-3 Specialty Products z z z z z z z 2-4 Consultant Recommendation Rapid growth, 2/3 of total sales ($267 MM) 6 product families 3 plants, each producing 2 product families 130 customers, 120 products Few big customers Highly volatile demand High service level Stephen C. Graves Copyright 2003 All Rights Reserved 2-2 Drop low volume products z Improve forecasts z Consolidate warehouses z 2-5 Stephen C. Graves Copyright 2003 All Rights Reserved 2-6 1 What Does Data Tell You? What Does Data Tell You? μ σ cv DB R10 15.5 13.2 0.85 DB R12 1008 256 0.25 DB R15 2464 494 0.20 z z DF R10 97 92.5 0.95 DF R12 18.5 11.4 0.62 DF R15 55 80 1.46 DF R23 35.5 45.9 1.29 Stephen C. Graves Copyright 2003 All Rights Reserved z Durabend R12: z 7 products: z One customer accounts for 97% of demand High volume (2) is not very volatile Low volume (5) is very volatile Stephen C. Graves Copyright 2003 All Rights Reserved 2-7 How Much Inventory Should You Expect? Assume base stock model with periodic review z Review period = r = ? z Lead time = L = ? z E [I ] = r μ 2 μ σ DB R10 15.5 13.2 8 26 34 72 DB R12 1008 256 504 510 1014 740 DB R15 2464 494 1232 990 2222 1875 DF R10 97 92.5 49 185 234 604 DF R12 18.5 11.4 9 23 32 55 DF R15 55 80 28 160 188 388 DF R23 35.5 45.9 6 + zσ r + L Saf. stock E[I] Act. Inv. 18 92 110 190 1848 1986 3834 3824 Safety stock = z σ √r+L Stephen C. Graves Copyright 2003 All Rights Reserved 2-9 What Are the Opportunities at Custom? 2-10 Wrap Up Combine production and inventory for common items, e. g. DF R23 z Produce monthly: reduce setups by half and pool safety stocks z Produce twice a month: same number of setups but cut cycle stock and review period in half Realistic diagnostic exercise z In real life: not as clean, more data and more considerations z Yet simple models and principles can provide valuable guidance z Stephen C. Graves Copyright 2003 All Rights Reserved Cycle stock Assumes r = 1; L=0.25; and z = 1.8 Cycle stock = r μ/2 Stephen C. Graves Copyright 2003 All Rights Reserved 2-8 z 2-11 Stephen C. Graves Copyright 2003 All Rights Reserved 2-12 2 2.1 Introduction Why Is Inventory Important? Why Is Inventory Important? z Distribution and inventory (logistics) costs are quite substantial GM’s production and distribution network z z z Total U.S. Manufacturing Inventories ($m): z 1992-01-31: $m 808,773 z 1996-08-31: $m 1,000,774 z 2006-05-31: $m 1,324,108 Inventory-Sales Ratio (U.S. Manufacturers): z 1992-01-01: 1.56 z 2006-05-01: 1.25 z 20,000 supplier plants 133 parts plants 31 assembly plants 11,000 dealers z Freight transportation costs: $4.1 billion (60% for material shipments) GM inventory valued at $7.4 billion (70%WIP; Rest Finished Vehicles) Decision tool to reduce: z 26% annual cost reduction by adjusting: z z z z z combined corporate cost of inventory and transportation. Shipment sizes (inventory policy) Routes (transportation strategy) 2-13 2-14 Holding the right amount at the right time is difficult! Why Is Inventory Required? z Uncertainty in customer demand Shorter product lifecycles z More competing products z Dell Computer’s was sharply off in its forecast of demand, resulting in inventory write-downs z Liz Claiborne’s higher-than-anticipated excess inventories z IBM’s ineffective inventory management z Cisco’s declining sales z z z Uncertainty in supplies z Quality/Quantity/Costs/Delivery Times z Delivery lead times z Incentives for larger shipments z z z 1993 stock plunge 1993 unexpected earnings decline, 1994 shortages in the ThinkPad line 2001 $ 2.25B excess inventory charge 2-15 2-16 Inventory Management-Demand Forecasts z Supply Chain Factors in Inventory Policy z Uncertain demand makes demand forecast critical for inventory related decisions: z z z z What to order? z When to order? z How much is the optimal order quantity? z z z Order cost: z z z z z INVENTORY POLICY!! z z 2-17 Product cost Transportation cost Inventory holding cost, or inventory carrying cost: z Approach includes a set of techniques z Estimation of customer demand Replenishment lead time The number of different products being considered The length of the planning horizon Costs State taxes, property taxes, and insurance on inventories Maintenance costs Obsolescence cost Opportunity costs Service level requirements 2-18 3 2.2.1. Economic Lot Size Model 2.2 Single Stage Inventory Control z z Single supply chain stage Variety of techniques z z z z z z z z z Economic Lot Size Model Demand Uncertainty Single Period Models Initial Inventory Multiple Order Opportunities Continuous Review Policy Variable Lead Times Periodic Review Policy Service Level Optimization FIGURE 2-3: Inventory level as a function of time 2-19 2-20 Assumptions z z z z z z z Deriving EOQ D items per day: Constant demand rate Q items per order: Order quantities are fixed, i.e., each time the warehouse places an order, it is for Q items. K, fixed setup cost, incurred every time the warehouse places an order. h, inventory carrying cost accrued per unit held in inventory per day that the unit is held (also known as, holding cost) Lead time = 0 (the time that elapses between the placement of an order and its receipt) Initial inventory = 0 Planning horizon is long (infinite). z Total cost at every cycle: K hTQ 2 + Average inventory holding cost in a cycle: Q/2 z Cycle time T =Q/D KD hQ + z Average total cost per unit time: Q 2 z 2 KD h Q* = 2-21 2-22 EOQ: Costs Sensitivity Analysis Total inventory cost relatively insensitive to order quantities Actual order quantity: Q Q is a multiple b of the optimal order quantity Q*. For a given b, the quantity ordered is Q = bQ* b .5 .8 .9 1 1.1 1.2 1.5 2 Increase in cost 25% 2.5% 0.5% 0 .4% 1.6% 8.9% 25% FIGURE 2-4: Economic lot size model: total cost per unit time 2-23 2-24 4 2.2.2. Demand Uncertainty z It is difficult to match supply and demand The longer the forecast horizon, the worse the forecast z z Short lifecycle products z One ordering opportunity only z Order quantity to be decided before demand occurs The forecast is always wrong z z 2.2.3. Single Period Models It is even more difficult if one needs to predict customer demand for a long period of time Aggregate forecasts are more accurate. z z z More difficult to predict customer demand for individual SKUs Much easier to predict demand across all SKUs within one product family z Order Quantity > Demand => Dispose excess inventory Order Quantity < Demand => Lose sales/profits 2-25 2-26 Single Period Models z z z z identify a variety of demand scenarios determine probability each of these scenarios will occur Given a specific inventory policy z z determine the profit associated with a particular scenario given a specific order quantity z z z Single Period Model Example Using historical data weight each scenario’s profit by the likelihood that it will occur determine the average, or expected, profit for a particular ordering quantity. FIGURE 2-5: Probabilistic forecast Order the quantity that maximizes the average profit. 2-27 2-28 Two Scenarios Additional Information z Fixed production cost: $100,000 z Variable production cost per unit: $80. z During the summer season, selling price: $125 per unit. z Salvage value: Any swimsuit not sold during the summer season is sold to a discount store for $20. z z 2-29 Manufacturer produces 10,000 units while demand ends at 12,000 swimsuits Profit = 125(10,000) - 80(10,000) - 100,000 = $350,000 Manufacturer produces 10,000 units while demand ends at 8,000 swimsuits Profit = 125(8,000) + 20(2,000) - 80(10,000) - 100,000 = $140,000 2-30 5 Probability of Profitability Scenarios with Production = 10,000 Units z Order Quantity that Maximizes Expected Profit Probability of demand being 8000 units = 11% z Probability of profit of $140,000 = 11% z Probability of demand being 12000 units = 27% z Total profit = Weighted average of profit scenarios z Probability of profit of $140,000 = 27% FIGURE 2-6: Average profit as a function of production quantity 2-31 2-32 Relationship Between Optimal Quantity and Average Demand z For the Swimsuit Example Compare marginal profit of selling an additional unit and marginal cost of not selling an additional unit z z z Marginal profit/unit = Selling Price - Variable Ordering (or, Production) Cost z Marginal cost/unit = Variable Ordering (or, Production) Cost - Salvage Value z If Marginal Profit > Marginal Cost => Optimal Quantity > Average Demand If Marginal Profit < Marginal Cost => Optimal Quantity < Average Demand z z z z Average demand = 13,000 units. Optimal production quantity = 12,000 units. Marginal profit = $45 Marginal cost = $60. Thus, Marginal Cost > Marginal Profit => optimal production quantity < average demand. 2-33 Risk-Reward Tradeoffs 2-34 Risk-Reward Tradeoffs Optimal production quantity maximizes average profit is about 12,000 z Producing 9,000 units or producing 16,000 units will lead to about the same average profit of $294,000. z If we had to choose between producing 9,000 units and 16,000 units, which one should we choose? z FIGURE 2-7: A frequency histogram of profit 2-35 2-36 6 Observations Risk-Reward Tradeoffs z z Profit is: z z z either $200,000 with probability of about 11 % or $305,000 with probability of about 89 % Production quantity = 16,000 units. z z z z The optimal order quantity is not necessarily equal to forecast, or average, demand. z As the order quantity increases, average profit typically increases until the production quantity reaches a certain value, after which the average profit starts decreasing. z Risk/Reward trade-off: As we increase the production quantity, both risk and reward increases. z Production Quantity = 9000 units Distribution of profit is not symmetrical. Losses of $220,000 about 11% of the time Profits of at least $410,000 about 50% of the time With the same average profit, increasing the production quantity: z z Increases the possible risk Increases the possible reward 2-37 2-38 2.2.4. What If the Manufacturer Has an Initial Inventory? z Initial Inventory Solution Trade-off between: Using on-hand inventory to meet demand and avoid paying fixed production cost: need sufficient inventory stock z Paying the fixed cost of production and not have as much inventory z FIGURE 2-8: Profit and the impact of initial inventory 2-39 2-40 Manufacturer Initial Inventory = 10,000 Manufacturer Initial Inventory = 5,000 z z z If nothing is produced, average profit = 225,000 (from the figure) + 5,000 x 80 = 625,000 If the manufacturer decides to produce z z No need to produce anything z z Production should increase inventory from 5,000 units to 12,000 units. Average profit = If we produce, the most we can make on average is a profit of $375,000. z z 371,000 (from the figure) + 5,000 • 80 = 771,000 z 2-41 average profit > profit achieved if we produce to increase inventory to 12,000 units Same average profit with initial inventory of 8,500 units and not producing anything. If initial inventory < 8,500 units => produce to raise the inventory level to 12,000 units. If initial inventory is at least 8,500 units, we should not produce anything (s, S) policy or (min, max) policy 2-42 7 2.2.5. Multiple Order Opportunities 2.2.6. Continuous Review Policy REASONS z To balance annual inventory holding costs and annual fixed order costs. z To satisfy demand occurring during lead time. z To protect against uncertainty in demand. z z TWO POLICIES z Continuous review policy z z z z z inventory is reviewed continuously an order is placed when the inventory reaches a particular level or reorder point. inventory can be continuously reviewed (computerized inventory systems are used) z z Periodic review policy z z z inventory is reviewed at regular intervals appropriate quantity is ordered after each review. it is impossible or inconvenient to frequently review inventory and place orders if necessary. z Daily demand is random and follows a normal distribution. Every time the distributor places an order from the manufacturer, the distributor pays a fixed cost, K, plus an amount proportional to the quantity ordered. Inventory holding cost is charged per item per unit time. Inventory level is continuously reviewed, and if an order is placed, the order arrives after the appropriate lead time. If a customer order arrives when there is no inventory on hand to fill the order (i.e., when the distributor is stocked out), the order is lost. The distributor specifies a required service level. 2-43 2-44 Continuous Review Policy z z z z z z Continuous Review Policy AVG = Average daily demand faced by the distributor STD = Standard deviation of daily demand faced by the distributor L = Replenishment lead time from the supplier to the distributor in days h = Cost of holding one unit of the product for one day at the distributor α = service level. This implies that the probability of stocking out is 1 - α (Q,R) policy – whenever inventory level falls to a reorder level R, place an order for Q units z What is the value of R? z 2-45 Continuous Review Policy Service Level & Safety Factor, z Average demand during lead time: L x AVG z × STD × L z Safety stock: z z Reorder Level, R: L × AVG + z × STD × L z Order Quantity, Q: Q = 2-46 Service Level 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 99.9% z 1.29 1.65 1.34 1.41 1.48 1.56 1.75 1.88 2.05 2.33 3.08 z is chosen from statistical tables to ensure that the probability of stockouts during lead time is exactly 1 - α 2K × AVG h 2-47 2-48 8 Inventory Level Over Time Continuous Review Policy Example FIGURE 2-9: Inventory level as a function of time in a (Q,R) policy A distributor of TV sets that orders from a manufacturer and sells to retailers z Fixed ordering cost = $4,500 z Cost of a TV set to the distributor = $250 z Annual inventory holding cost = 18% of product cost z Replenishment lead time = 2 weeks z Expected service level = 97% z Inventory level before receiving an order = z × STD × L Inventory level after receiving an order = Q + z × STD × L Average Inventory = Q 2 + z × STD × L 2-49 2-50 Continuous Review Policy Example Continuous Review Policy Example Month Sept Oct Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug Sales 200 152 100 221 287 176 151 198 246 309 98 156 Average monthly demand = 191.17 Standard deviation of monthly demand = 66.53 Average weekly demand = Average Monthly Demand/4.3 Standard deviation of weekly demand = Monthly standard deviation/√4.3 Parameter Average weekly demand Standard deviation of weekly demand Average demand during lead time Safety stock Reorder point Value 44.58 32.08 89.16 86.20 176 Weekly holding cost = 0.18 × 250 = 0 .87 52 Optimal order quantity = Q= 2 × 4,500 × 44 .58 = 679 .87 Average inventory level = 679/2 + 86.20 = 426 2-51 2-52 2.2.7. Variable Lead Times 2.2.8. Periodic Review Policy Average lead time, AVGL z Standard deviation, STDL. z Reorder Level, R: z z z z Inventory level is reviewed periodically at regular intervals An appropriate quantity is ordered after each review Two Cases: z R = AVG× AVGL+ z AVGL× STD2 + AVG2 × STDL2 Short Intervals (e.g. Daily) z z z 2 2 2 Amount of safety stock= z AVGL× STD + AVG × STDL z Longer Intervals (e.g. Weekly or Monthly) z z Order Quantity = Q = z 2 K × AVG h z z 2-53 Define two inventory levels s and S During each inventory review, if the inventory position falls below s, order enough to raise the inventory position to S. (s, S) policy May make sense to always order after an inventory level review. Determine a target inventory level, the base-stock level During each review period, the inventory position is reviewed Order enough to raise the inventory position to the base-stock level. Base-stock level policy 2-54 9 (s,S) policy Base-Stock Level Policy z Calculate the Q and R values as if this were a continuous review model z Set s equal to R z Set S equal to R+Q. z z z Determine a target inventory level, the basestock level Each review period, review the inventory position is reviewed and order enough to raise the inventory position to the base-stock level Assume: r = length of the review period L = lead time AVG = average daily demand STD = standard deviation of this daily demand. 2-55 2-56 Base-Stock Level Policy z z Base-Stock Level Policy Average demand during an interval of r + L days= ( r + L ) × AVG Safety Stock= z × STD × r + L FIGURE 2-10: Inventory level as a function of time in a periodic review policy 2-57 2-58 Base-Stock Level Policy Example z z z distributor places an order for TVs every 3 weeks Lead time is 2 weeks Base-stock level needs to cover 5 weeks z Average demand = 44.58 x 5 = 222.9 Safety stock = 1.9 × 32.8 × 5 Base-stock level = 223 + 136 = 359 Average inventory level = 3×442 .58 + 1.9 × 32.08 × 5 = 203.17 z Distributor keeps 5 (= 203.17/44.58) weeks of supply. z z Optimal inventory policy assumes a specific service level target. z What is the appropriate level of service? z Assume: z z 2.2.9. Service Level Optimization z May be determined by the downstream customer z Retailer may require the supplier, to maintain a specific service level z Supplier will use that target to manage its own inventory z 2-59 Facility may have the flexibility to choose the appropriate level of service 2-60 10 Service Level Optimization Trade-Offs z Everything else being equal: the higher the service level, the higher the inventory level. z for the same inventory level, the longer the lead time to the facility, the lower the level of service provided by the facility. z the lower the inventory level, the higher the impact of a unit of inventory on service level and hence on expected profit z FIGURE 2-11: Service level inventory versus inventory level as a function of lead time 2-61 2-62 Profit Optimization and Service Level Retail Strategy Given a target service level across all products determine service level for each SKU so as to maximize expected profit. z Everything else being equal, service level will be higher for products with: z high profit margin high volume z low variability z short lead time z z FIGURE 2-12: Service level optimization by SKU 2-63 2-64 Profit Optimization and Service Level 2.3 Risk Pooling Target inventory level = 95% across all products. z Service level > 99% for many products with high profit margin, high volume and low variability. z Service level < 95% for products with low profit margin, low volume and high variability. Demand variability is reduced if one aggregates demand across locations. z More likely that high demand from one customer will be offset by low demand from another. z Reduction in variability allows a decrease in safety stock and therefore reduces average inventory. z z 2-65 2-66 11 Acme Risk Pooling Case Demand Variation z Standard deviation measures how much demand tends to vary around the average z z z z Gives an absolute measure of the variability Coefficient of variation is the ratio of standard deviation to average demand z z Gives a relative measure of the variability, relative to the average demand z z z Electronic equipment manufacturer and distributor 2 warehouses for distribution in New York and New Jersey (partitioning the northeast market into two regions) Customers (that is, retailers) receiving items from warehouses (each retailer is assigned a warehouse) Warehouses receive material from Chicago Current rule: 97 % service level Each warehouse operate to satisfy 97 % of demand (3 % probability of stock-out) 2-67 2-68 New Idea z z z Historical Data PRODUCT A Replace the 2 warehouses with a single warehouse (located some suitable place) and try to implement the same service level 97 % Delivery lead times may increase But may decrease total inventory investment considerably. Week 1 2 3 4 5 6 7 8 Massachusetts 33 45 37 38 55 30 18 58 New Jersey 46 35 41 40 26 48 18 55 Total 79 80 78 78 81 78 36 113 PRODUCT B Week 1 2 3 4 5 6 7 8 Massachusetts 0 3 3 0 0 1 3 0 New Jersey 2 4 3 0 3 1 0 0 Total 2 6 3 0 3 2 3 0 2-69 2-70 Summary of Historical Data Statistics Product Average Demand Standard Deviation of Demand Coefficient of Variation Massachusetts A 39.3 13.2 0.34 Massachusetts B 1.125 1.36 1.21 New Jersey A 38.6 12.0 0.31 New Jersey B 1.25 1.58 1.26 Total A 77.9 20.71 0.27 Total B 2.375 1.9 0.81 Inventory Levels 2-71 Product Average Demand During Lead Time Safety Stock Reorder Point Q Massachusetts A 39.3 25.08 65 132 Massachusetts B 1.125 2.58 4 25 New Jersey A 38.6 22.8 62 31 New Jersey B 1.25 3 5 24 Total A 77.9 39.35 118 186 Total B 2.375 3.61 6 33 2-72 12 Critical Points Savings in Inventory z Average inventory for Product A: z z z z z z At NJ warehouse is about 88 units At MA warehouse is about 91 units In the centralized warehouse is about 132 units Average inventory reduced by about 36 percent z Average inventory for Product B: z z z z At NJ warehouse is about 15 units At MA warehouse is about 14 units In the centralized warehouse is about 20 units Average inventory reduced by about 43 percent z The higher the coefficient of variation, the greater the benefit from risk pooling z The higher the variability, the higher the safety stocks kept by the warehouses. The variability of the demand aggregated by the single warehouse is lower The benefits from risk pooling depend on the behavior of the demand from one market relative to demand from another z risk pooling benefits are higher in situations where demands observed at warehouses are negatively correlated Reallocation of items from one market to another easily accomplished in centralized systems. Not possible to do in decentralized systems where they serve different markets 2-73 2-74 2.5 Managing Inventory in the Supply Chain 2.4 Centralized vs. Decentralized Systems z z z z z z Safety stock: lower with centralization Service level: higher service level for the same inventory investment with centralization Overhead costs: higher in decentralized system Customer lead time: response times lower in the decentralized system Transportation costs: not clear. Consider outbound and inbound costs. z z 2-75 Inventory decisions are given by a single decision maker whose objective is to minimize the system-wide cost The decision maker has access to inventory information at each of the retailers and at the warehouse Echelons and echelon inventory z Echelon inventory at any stage or level of the system equals the inventory on hand at the echelon, plus all downstream inventory (downstream means closer to the customer) 2-76 Reorder Point with Echelon Inventory Echelon Inventory z Le = echelon lead time, z lead time between the retailer and the distributor plus the lead time between the distributor and its supplier, the wholesaler. AVG = average demand at the retailer STD = standard deviation of demand at the retailer e e z Reorder point R = L × AVG + z × STD × L z z FIGURE 2-13: A serial supply chain 2-77 2-78 13 4-Stage Supply Chain Example Costs and Order Quantities Average weekly demand faced by the retailer is 45 z Standard deviation of demand is 32 z At each stage, management is attempting to maintain a service level of 97% (z=1.88) z Lead time between each of the stages, and between the manufacturer and its suppliers is 1 week z K D H Q retailer 250 45 1.2 137 distributor 200 45 .9 141 wholesaler 205 45 .8 152 manufacturer 500 45 .7 255 2-79 2-80 More than One Facility at Each Stage Reorder Points at Each Stage For the retailer, R=1*45+1.88*32*√1 = 105 z For the distributor, R=2*45+1.88*32*√2 = 175 z For the wholesaler, R=3*45+1.88*32*√3 = 239 z For the manufacturer, R=4*45+1.88*32*√4 = 300 z z z z Follow the same approach Echelon inventory at the warehouse is the inventory at the warehouse, plus all of the inventory in transit to and in stock at each of the retailers. Similarly, the echelon inventory position at the warehouse is the echelon inventory at the warehouse, plus those items ordered by the warehouse that have not yet arrived minus all items that are backordered. 2-81 2-82 2.6 Practical Issues Warehouse Echelon Inventory Periodic inventory review. Tight management of usage rates, lead times, and safety stock. z Reduce safety stock levels. z Introduce or enhance cycle counting practice. z ABC approach. z Shift more inventory or inventory ownership to suppliers. z Quantitative approaches. FOCUS: not reducing costs but reducing inventory levels. Significant effort in industry to increase inventory turnover z z Inventory_ Turnover_ Ratio = FIGURE 2-14: The warehouse echelon inventory 2-83 Annual_ Sales Average_ Inventory_ Level 2-84 14 Inventory Turnover Ratios for Different Manufacturers Industry Upper quartile Median Lower quartile Electronic components and accessories 8.1 4.9 3.3 Electronic computers 22.7 7.0 2.7 Household audio and video equipment 6.3 3.9 2.5 Paper Mills 11.7 8.0 5.5 Industrial chemicals 14.1 6.4 4.2 Bakery products 39.7 23.0 12.6 Books: Publishing and printing 7.2 2.8 1.5 2.7 Forecasting RULES OF FORECASTING z The forecast is always wrong. z The longer the forecast horizon, the worse the forecast. z Aggregate forecasts are more accurate. 2-85 2-86 Techniques Utility of Forecasting z Judgment Methods z Part of the available tools for a manager z Despite difficulties with forecasts, it can be used for a variety of decisions z Number of techniques allow prudent use of forecasts as needed z z z z z Market research/survey Time Series z z z z z z Moving Averages Exponential Smoothing Trends z z Sales-force composite Experts panel Delphi method Regression Holt’s method Seasonal patterns – Seasonal decomposition Trend + Seasonality – Winter’s Method Causal Methods 2-87 2-88 The Most Appropriate Technique(s) SUMMARY Purpose of the forecast z How will the forecast be used? z Dynamics of system for which forecast will be made z How accurate is the past history in predicting the future? z z z z z z z 2-89 Matching supply with demand a major challenge Forecast demand is always wrong Longer the forecast horizon, less accurate the forecast Aggregate demand more accurate than disaggregated demand Need the most appropriate technique Need the most appropriate inventory policy 2-90 15