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Crown Street Surgery Meeting CSS Patient Participation Group Date Monday 20th May 2013 Time 17.00hrs Venue Crown Street Surgery Chair Barbara Wroe Present Dr. M. Venables Barbara Lord Lynn Takacs Paul Addey Barbara Wroe Andrew Laird Linda Reynolds Apologies Amanda Chapman Eve Davies Claire Hill Lyndon Hall Geoffrey Lord Meeting commenced at 5.00 pm. Minutes from last meeting LT informed the group that the DNA’s rates are now displayed monthly onto the television in reception. Complaint BW (Chairperson) received an email from Mrs Eve Davies Email A patient turned up at the surgery after falling down in the street and was told to go to the hospital. The person concerned was in a mess and badly shaken. What is the criteria of the surgery in instances like this especially when the person concerned is a patient at Crown Street surgery. Dr Venables advised the group that we are not an emergency department and although patient may call at the surgery after falls etc, we often need to send them to the appropriate hospital for diagnosis and treatment that is not within our remit, x-rays etc. Dr Venables explained that due to confidential he could not discuss individual cases. He reassured all present that everything possible would be done to make the patient comfortable before we would send them on their journey. Ground rules LT presented the original ground rule and the group discussed and agreed the following:Ground rules 1. 2. 3. 4. 5. 6. 7. Confidentiality- all things discussed within the group to be treated as confidential. The group should represent the views of the patients registered with the practice. The meetings are not a forum for individual complaints. We will aim to start & finish meetings on time and adhere to the agenda. Be willing to reach a consensus within the group. The group will encourage an open and honest debate. Respect each other and understand that everyone has an experience/contribution to make. 8. Have fun. News Letter PA presented the 2nd addition of the Crown Street Surgery News Letter. LT has put several take away copies in the waiting room with 2 surgery non removable copies. We have not had any patient feedback with regard to the 1st news letter, the group wondered if a tear off slip could be created on the bottom of the news letter, PA to look at this for future issues. LT to monitor the amount of take away copies printed for future reference. 111 (Dr I Tuner) The group discussed the 111 services and current press coverage. The surgery receives communication from the 111 service on the advice given to patients, once the patient contacts the surgery they are given the appropriate appointment or placed on triage for that session. The group asked Dr Turner if Rotherham A&E department is experiencing the same overloading has recently publicised nationally, Dr Turner didn’t feel this was the case currently. Mental Health Services AL asked what mental health services are available at the surgery. LT explained how the service sessions are setup within the surgery. Counselling sessions x 9 hrs over 2 days (Wednesdays and Fridays) Psychological Wellbeing Practitioner x 5 hours on Tuesdays Mental Health Practitioner between 3 and 4 ½ per week on Fridays LT will bring some further information to the next meeting. Online Services Update LT advised all present that the staff have now received training on online and asked group members of the group to amongst the first to trial this service. Further training for online appointment booking is scheduled for June. AOB’s LT also asked members of the group if they knew of a venue with hold a guest speak meeting, LT will contact Rotherham MBC. BL will enquire at Wath Church on price and availability of the church hall. Next meeting 1st July 2013 @ 5pm minutes to be taken by Mrs Eve Davies