Download Overcoming Poor Service Delivery Culture through Implementation

Overcoming Poor Service
Delivery Culture through
Implementation of proper
PM processes
Presentation at the CIGFARO Conference by:
Mosimanegape Macomo
Presentation Outline
 Context
 Local
Government
Performance
Legislative Framework
Management
 SA Service Delivery Challenges – History
 How to use proper performance management
processes to Overcome the service delivery
challenges
 Conclusion
Context
 The National Development Plan Keys to Success
are:
 Active efforts and participation of all South Africans in
their own development;
 Redressing the injustices of the past effectively;
 Faster economic growth, higher investment and
employment;
 Rising standards of education, a healthy population
and social protection;
 Strengthening the link between economic and social
strategies;
 An effective and capable local government;
 Collaboration between public and private sector and
 Leadership from all sectors of society.
Context
 The MTSF (2014 – 2019) Strategic focus:
 Radical Economic Transformation.
 Improving Services Delivery.
 Some of the key priorities:
 Ensuring access to adequate human settlements and
quality basic services.
How will government measure success on
achieving its objectives?
If you do not
measure results,
you cannot tell
success from
failure.
If cannot
recognise failure,
you cannot correct
it.
If you cannot see
success you
cannot learn from
it.
Local Government PM
Legislative Framework
Chapter….of the constitution of 1996.
White Paper on local government
MSA of
2006
MFMA of
2011
• Local government regulations on employment and
employment contracts of senior managers;
• National Treasury’s FMPPI
• Municipality specific PM Policies
SA Service Delivery
Challenges – History
 A lot has been achieved by government to
redress the injustices of the past, particularly
the provision of basic services.
 More ten million people have been provided
with adequate housing.
 Access to
basic services such as water,
electricity and sanitation has been significantly
expanded.
 There remains however serious service delivery
backlogs that need to be eradicated.
SA Service Delivery
Challenges – History
 There is a growing number of people living in
informal settlements.
 Millions of people still don’t have access to
basic water, electricity and sanitation.
 Municipality are struggling in some cases to
maintain infrastructures such as bulk water,
electricity, sanitation and road infrastructure.
 Service delivery
reversed.
gains
are
therefore
being
SA Service Delivery
Challenges – History
 Poorly
serviced
or
absence
of
proper
infrastructure contributes to low economic
activity and investment, which leads to
unemployment.
 Unemployment creates a vicious cycle of poor
service delivery.
 The unemployed cannot pay services which
puts a burden on central government to
provide funding to municipalities for the
provision of the same services.
EFFECTIVE PERFORMANCE
MANAGEMENT
Oversight
Municipal Councils
Policy
development
Assess and adjust
End-year
reporting
Monitor and take corrective
action
Strategic
Planning
The
Municipality/
municipal
entity
In-year
reporting
Specify performance
indicators
Operational
Planning and
Budgeting
Set targets and allocate
resources
How to use Proper Performance
Management Processes to Overcome the
Challenges
 Performance management is a management function
which involves collecting, analysing and reporting
data on inputs, activities, outputs, outcomes and
impacts.
 It helps in indicating how well institutions are
meeting their goals, aims and objectives.
 In its advanced usage performance management can
help to tell which policies and process are working in
addressing identified challenges.
How to use Proper Performance
Management Processes to Overcome the
Challenges
IDPs
Provincial Growth
Development
Strategies
Sector Plans
Medium Term Strategic Framework
National Development Plan (New Growth
Path, MDGs and Climate Change Accord.)
Conclusion