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Incident Mgmt & Homeland Security What makes a virtual world suitable (or not suitable) for preparing for attacks and incidents of any nature... Michael L. Pack, University of Maryland CATT Laboratory Our Foray Into Virtual Worlds • I-95 Corridor Coalition – Consortium of MANY masters: • • • • • • Law Enforcement Fire & Rescue Towing & Recovery Transportation Management Medical Media – For the entire East Coast from Maine down to Florida… • More SOPs than you can imagine • More institutional barriers than we anticipated • More diversity of users, education levels, and cultures than we ever considered What WE see as the advantages • Can be very realistic and engaging (when done well) • Can reinforce communication, teamwork, and incident command structure • Are safer than other methods of training • Can be dynamic – Keeps it interesting – Affords quick and easy variations to scenarios • Can automate performance measures generation, feedback, and iterations Convincing the masses… Virtual Worlds Proponents Virtual Worlds Technologies Hy pe Potential Clients & Trainees • It’s not just about the “environment/world” • We often fail to pay close enough attention to the other aspects of what makes for a successful program • The devil is in the details • Curriculum, trainers, usability, performance monitoring, etc. can be more important than whiz-bang graphics and features Where should our focus be directed? • Core Competencies & Curriculum Development • Delivery Method – Just because you can be geographically separated doesn’t mean you should be separated… All Equally Important • • • • Usability! Usability! Usability!!!! System pre-training Trainer/moderator Managing trainee expectations – Towing example, FTL shooting example • Performance monitoring & After Action Reviews • Subsystems Our System Performance Feedback Other Applications • Field Clients – FTA – Military – Boy Scouts of America-Eagle Scout Project • Command & Control – Center Communications • Design Acceptance – Persons with Disabilities Questions For additional information contact Michael L. Pack, Director, CATT Laboratory [email protected] 301-405-0722