Download travel contract - Exploring Chile

TRAVEL CONTRACT
Your contract with Exploring Chile conforms to the norms that protect travellers from
unreasonable conditions. Nevertheless we recommend that you read the following
booking terms and conditions before departure so that you understand fully the norms
that govern the relationship between you, the client, and Exploring Chile Travel.
Traveller
Name and Surname: _______________________________________________
Passport number: _______________________________________________
Address: _______________________________________________
Travel Operator
Legal name: Exploring Chile Travel Limitada
RUT (VAT reg number): 76.508.860-7
Address: Avda. Nueva Los Leones 0135, Of. B - Providencia- Santiago - Chile
Legal representative: Yuri Marin Diez
Exploring Chile Travel & Dreams
Exploring Chile is a Chilean company, that organises holidays and tourist services,
through its own means, as well as via sub-contractors and independent providers,
and has the authority to provide: transport services, and reservations at hotels, beauty spas,
hot springs, restaurants, cruises, professional guides and rental cars.
As a client of Exploring Chile, you have the right to receive complete and timely
information, but you also have the responsibility to make yourself aware of the standards
policies and
conditions that govern the services supplied by Exploring Chile:
1. Booking details
2. Services included in the price of the holiday
3. Obligations of the traveller
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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4. Rights of the traveller
5. Obligations of Exploring Chile
6. Rights reserved by Exploring Chile
7. Responsibilities
8. Exploring Chile and its clients
9. Agreement
1. Booking details:
Name of travel programme: _________________________________________
Destination/itinerary: _________________________________________
Number of days: _______ Nights: _______ From: _____________ To: _____________
Leaving from:________________________ Returning to: _______________________
2. Services included in the price of the holiday: This contract stipulates that the
above-mentioned person specifies in a full and timely manner which of the following
services they require from us.
Regarding internal flights the client has two options:
a) Exploring Chile will buy your flights at the best market price available, and then
include them in the cost of your holiday.
b) You buy your own flights and let Exploring Chile know the precise dates of the
flights and the carrier you have chosen, so that we can arrange onward transport for
you.
As a rule our holidays include:
∙ All flights and transfers unless requested otherwise by the client.
∙ Group transfers to and from the airport, unless the client requests private
transfers.
∙ Reservations for single or double rooms in the type of accommodation specified
by the client. We offer 3, 4 and 5 star accommodation, depending on
availability. If the hotels chosen are fully-booked, alternative accommodation of
the same standard will be provided. In very remote locations, such as the
Bolivian Highlands where there is a shortage of hotel beds, we will do our best to
find an alternative accommodation of the same category. Where this is not possible,
we will place you in accommodation of a lower category. Reimbursement is not
possible. The best way to ensure you get the accommodation that you want, is to
book in far in advance.
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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∙ Meals are as indicated in the itinerary: generally drinks and wine are not included in
the price.
∙ Equipment for outdoor activities, (This does not include personal items such as
sleeping bags, sunglasses etc.)
∙ Safety equipment for both conventional and adventure holidays. Depending on
the level of risk of your itinerary these may include: first aid case, VHF radio
transceivers, oxygen cylinders and/or hyperbaric chamber and GPS.
∙ Professional guides and camping staff.
∙ The cost of visits to sites of historic, cultural and natural interest.
∙ State taxes and the entrance fees for National Parks, (under the heading ‘taxes
and levies’).
Not included in the cost of the holiday: travel documents, excess baggage, travel
insurance, visas, meals not included in the itinerary, optional trips and activities,
changes to the holiday after purchase, personal expenses and anything else not included
under “included in the price”.
3. Obligations of the Traveller
3.1 Booking and Payment: Booking must be made by the date indicated in the
programme information and must be done via fax or email. The booking must contain
the client’s personal information and the details of the chosen holiday programme. The
client must provide Exploring Chile with any specific personal requests or
requirements for the holiday in writing.
To confirm the booking, the client must make a 50% deposit of the total cost of the
programme. Confirmation of payment must be sent by the client to Exploring Chile via
email or fax.
The balance must be paid within 45 days of departure for the holiday. If booking
is made less than 45 days before departure the total cost of the holiday must be paid, up
front, in order to confirm the booking.
Once the deposit has been paid a contract between the client and Exploring Chile has been
entered into, it is assumed that you have read and accepted the terms and conditions
stated in this contract and in any other documentation relating to your holiday
programme.
Fifteen, (15) days after your booking has been confirmed, unless you have made a lastminute booking, you will receive all the information and documentation relating to your
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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holiday.
If payments are not made within the dates specified in this contract, Exploring Chile
Travel retains the right to cancel the booking without making any refund to the client.
3.1.1 Client cancellation: If the holiday, or any part of the holiday is cancelled for
whatever reason the following penalties apply:
a) Cancellation 61 days before departure: 20% of the cost of the holiday;
b) Cancellation between 60 and 46 days before departure: 35% of the cost of the
holiday;
c) Cancellation between 45 and 31 days before departure: 40% of the cost of the
holiday;
d) Cancellation between 30 and 10 days before departure: 60% of the cost of the
holiday;
e) Later than this 100% of the cost of the holiday will be retained by Exploring Chile
Travel;
f) No refund will be made if the client does not show up for the holiday, does not
have the necessary travel documents or decides to end the holiday part way
through. In the case of a refund, the client will be responsible for the cost of the money
transfers.
Penalties for cancellations of flights
Both domestic and international air tickets bought by Exploring Chile on behalf of the
client are purchased at the lowest possible price and therefore cannot be refunded under
any circumstances.
Services subject to special conditions
In certain circumstances, (some cruises and hotels), the policies of the supplier relating to
client cancellations will apply, rather than those of Exploring Chile.
Cancellations must be communicated during a working day, (Monday - Friday, 09:30 am to
5pm) and in writing with a letter or
fax.
3.2 Travel documents: The client must have a valid passport or other document
that permits international travel to the destination countries in their itinerary, as well as,
travel visas where necessary and the required health or vaccination certificates.
The client must also demonstrate common sense, normal prudence, must respect
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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the local customs of the countries to be visited and must pay attention to the information
provided
by Exploring Chile and Exploring Chile’s associates. The client must also respect any
rules and regulations specified by the travel programme. The client will be held
responsible for any damage they cause as a result of not respecting any rules or
regulations.
3.3 The client must respect the laws and rules of any places they visit during
their holiday: They must not break any rules or laws during their holiday, including any
regarding; airports regulations, local police regulations, health law, local customs,
environmental regulations or indeed laws of any
nature, (for example those that are enforced in the national parks or any other places that
the client might visit during their trip).
3.4 The client must be punctual: They must arrive on time at airports, stations and
bus terminals on the day and at the time agreed. They must also be punctual for all other
trips and excursions.
3.5 Personal equipment: The client is responsible for their own belongings, and
needs to bring clothing and equipment appropriate for their trip. They must respect the
weight limit policies of the carrier they are flying with. Any fines for being over the weight
limit are the responsibility of the client.
4. Rights of the Traveller
4.1 The client is entitled to receive the services they have booked and paid for,
according to the terms and conditions presented in the programme information and this
contract;
4.2 Right to information: in the case of changes or cancellations to any
service included in the itinerary, either before or during the holiday (except in the case
of force majeure), the client will be informed in a timely manner and has the right to
receive an equivalent service of the same level and quality.
5. Obligations of the Travel Operator ( Exploring Chile Travel)
5.1 Booking and Payment: Exploring Chile guarantees that once a booking has been
made by the client, our offices will make the individual bookings as specified in the travel
programme in a timely manner and put down the required deposits;
5.2 Services provided: Exploring Chile is committed to providing the services
booked and purchased by the client according to their travel programme;
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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5.3 Information: Exploring Chile must inform the client in a timely manner of any
changes to the itinerary or cancellation of any services before or during the holiday;
5.4 Alternative activities or routes will be offered in the case of adverse weather
conditions that hinder or rule out the planned route and/or put at risk the safety of the client;
5.5 If Exploring Chile cancels a trip or activity, they will reimburse the total
cost of the trip or activity to the client. In no other circumstance can the client ask for
financial compensation of any type.
6. Rights of the Travel Operator, ( Exploring Chile Travel):
6.1 To put deadlines on the prices offered in their programmes;
6.2 To change prices of programmes to reflect changes in the price of flights or as a
result of exchange rate movements;
6.3 To change a service (hotel, tour, trip), as long as they communicate this to the
client;
6.4 To refuse as client anyone who does not respect the terms and conditions of this
contract;
6.5 To take photographs, film or record any tour or part of that tour for promotional
reasons unless the client specifies, when booking the holiday, that they do not want to
be filmed, photographed or recorded.
7. Responsibilities of the parties
7.1 Exploring Chile is not responsible for services and failures of those services by
contracted third parties or in any situation where services are not provided directly by
Exploring Chile;
7.2 Exploring Chile is not responsible for a lack of rooms in hotels or space at
tourist destinations. In such instances Exploring Chile will do their best to find other
suitable accommodation of a similar category;
7.3 Exploring Chile is not responsible for timetable changes or programme changes
decided on by the tour leader, local representative or other agency, when made to
guarantee the safety of the client;
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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7.4 Exploring Chile is not responsible for breakdowns or for changes to flights,
timetables, itineraries, flight cancellations that result from force majeure (weather
conditions, strikes, natural disasters etc.) and for any other force majeure that is out of
the control of the hands of Exploring Chile Travel. Any extra costs resulting from
changes to the programme will be borne by the client;
7.5 In mountain expeditions Exploring Chile cannot guarantee that the client will
reach the summit, as this is dependent on the fitness of the client. Exploring Chile has
the right to stop any member of the group from continuing with the expedition if it is
deemed that he/she is in danger or is endangering other members of the group through
his/her behaviour, without giving any refund;
7.6 If during the holiday, the client requests a change of itinerary for personal
reasons, Exploring Chile will try to accommodate the client’s wishes. However any
additional cost is the responsibility of the client and no refunds can be given for
activities already organised and then not undertaken;
7.7 The holidays we offer include outdoor physical activities and close proximity to
nature. These tours, especially those at high altitude, have an intrinsic level of risk and
are dependent on a number of factors and circumstances that are out of our control.
Therefore Exploring Chile does not assume responsibility, (including of a pecuniary
nature), for accidents, (including fatal accidents), illnesses or any other problems that
arise as a result of omissions by sub-contractors, irresponsible behaviour on behalf of
the client, for any other reason (such as poisoning), or as a result of any other
circumstances out of our control;
7.8 Exploring Chile holidays do not include travel insurance. Our clients are
strongly advised to purchase an adequate travel insurance policy in the country in
which they are a resident that protects against cancellation, injury and covers medical
expenses in the case of illness.
We recommend that elderly clients or those with existing health conditions see a doctor
before travelling be advised on whether it is sensible to travel;
7.9 Clients travelling with children are completely responsible for them;
7.10 Exploring Chile is not responsible for theft or loss of baggage or personal
possessions;
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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7.11 Trips organised by the client on the ground and not included in the cost of the
programme are not covered by this contract because Exploring Chile has no
responsibility either as travel operator or service intermediary, even if staff employed by
Exploring Chile, out of courtesy, accompany the client on such a trip.
8. Exploring Chile and their clients:
It is not possible to control all eventualities during adventure holidays. It is therefore in
large part the positive attitude of the client that ensures a successful holiday.
Exploring Chile operates in the natural world. Our overriding philosophy is respect for
nature and our main objective is to protect it from any form of pollution. The client is
asked to actively participate in this ‘low impact’ philosophy of tourism throughout your
stay and in all the places you visit.
9. Agreement: (Please complete in Block Capitals)
Please sign to confirm that you accept Exploring Chile’s booking terms and conditions:
The Client
(name and surname)
Tour Operator
Yuri Marin Diez
Exploring Chile Travel
________________________
Signature (legible)
_____________________________
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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Date:_____/_____/_____
Exploring Chile Travel & Dreams
Santiago Chile Tel: +56 2-23356826 - Fax: +56 2-23358398
Av.Nueva Los Leones 0135 Of.B - Providencia - Santiago Chile
[email protected]; [email protected]
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