Download PI Notifications uses Microsoft Lync to alert the right people in real

Connecting People in New Ways, Anytime, Anywhere
Partner Solution Brief
PI Notifications uses Microsoft Lync to alert the right
people in real-time, turning streams of data into
actionable information.
The OSIsoft PI System is the leading enterprise infrastructure for
Partner: OSIsoft
Website: www.osisoft.com
Partner Size: 700 employees
Country or Region: United States
Industry: Manufacturing
Partner Profile
OSIsoft provides data infrastructure
solutions for the management of realtime data and events. Headquartered in
California, OSIsoft has operations
worldwide.
management of real-time data and events. It handles
operational data with high performance and transforms the data
into actionable information. The solution includes PI
Notifications, a real-time event notification system that uses
Microsoft Lync to eliminate delays in getting the right people
notified. As a result, users are able to keep their operations
running smoothly.
Business Needs
Increasingly, businesses must do
more with fewer people. A
company’s operations can
generate thousands or even
millions of important points of
data every day. Manually
monitoring this data to detect
significant events is impractical
and often impossible. Also,
important events can happen at
any time, making it critical to
alert the right people wherever
they are.
For more information about OSIsoft
products and services, visit the website at:
www.osisoft.com/softwaresupport/products/PI_Notifications.aspx
Solution
OSIsoft PI Notifications monitors
for critical events so users don’t
have to. Alerts are sent to the
right people wherever they are
so they can act. The notifications
do not simply tell users there is a
problem; contextual information
can be included with the
notification to assist with finding
the root cause. And with
additional support for intelligent
escalation, the solution ensures
that events are acted upon.
Powerful Notification Rules
Users create their own rules to
define an event and trigger a
notification. Rules can be created
using simple comparisons,
Statistical Quality Control pattern
tests, or user-defined equations.
PI Notifications can also employ
more complex logic using PI ACE
and PI for StreamInsight.
Actionable Information
Notification content is fully
customizable and includes a
variety of information: data
values, hyperlinks, files, and links
to a PI WebParts trend. Users are
not simply notified; they are given
the information they need to
investigate and respond quickly.
configuration, not coding. Users
can control the implementation
of their own business needs.
Extensible Delivery
Today’s workers are increasingly
mobile, and alerts must reach
the right people wherever they
are. PI Notifications can be sent
via email, Lync 2010 instant
messages, and desktop pop-up
windows. Customers can create
Notification Escalation
An escalation hierarchy can be
configured for groups of
recipients. If an alert is not
acknowledged, another
notification is sent to the next
recipient(s) in the escalation
hierarchy. This process can be
repeated until the alert is
acknowledged.
Active Directory Integration
Because of the solution’s
integration with a company’s
existing IT infrastructure,
recipients can be selected directly
from the Active Directory service
and the Microsoft Lync 2010
contact list.
Benefits
Intelligent Monitoring
PI Notifications rules are created
using easy-to-understand
custom delivery channels to
extend notification options to
other systems.
Valuable Insights
When and why critical events
occur and how they were solved
is important and valuable
information. PI Notifications
stores information about
notifications including comments
and who acknowledged the alert.
This captured insight is then
This solution brief is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published October 2010
available for forensics, auditing,
and use in future analysis.
Escalation Management
Critical events need to be acted
upon. With PI Notifications,
alerts can be escalated
throughout an organization until
action is taken.
On-Demand Visualization
Valuable time can be lost while
people try to find information.
With PI Notifications,
information comes to the user.
Alerts can include relevant data
and links to help quickly
investigate the issue. Alerts can
easily link to other OSIsoft
visualization products including
PI ProcessBook, PI WebParts, and
PI DataLink an add-in for
Microsoft Excel.
Excursion Auditing
PI Notifications records the alert
history, acknowledgement, and
user-entered comments to
support electronic reporting
requirements.
Notification Management
To simplify the implementation
of alerts, notification templates
can be defined for assets.
Notifications will then be
automatically configured when
new assets are created.