Download General Job Descriptions for Retail Floor Covering Stores Position

General Job Descriptions for Retail Floor Covering Stores
Position:
Showroom Manager
Responsibilities and Expectations:
• Greet customers when they first come in, ask if they need assistance
• Answer phones whenever possible. Let someone in the office know if you will be
away from the phone for customer service or showroom work so they know to
cover the phones
• Keep showroom neat, change vignettes and displays periodically. Put samples
back at the end of the day
• Assist builder customers with making selections
• Prepare selection sheet by including the following information
o Manufacturer or supplier of materials
o Style and style number
o Color and color number
o Drawings and/or design work
• Always ask retail customers if they would like to schedule a complimentary
estimate
• Coordinate with a commercial salesperson to set up an estimate for the customer
• Always collect half down on retail jobs
• Keep price books and sample pricing up to date
• Go through sample check out sheets and open bids on a monthly basis
Position:
Sales
Responsibilities and Expectations:
• Return calls promptly
• Arrive at appointments with customers on time
• Follow through with what you have promised your customer
• Take accurate measurements
• Bids for retail customers should be sent out within __ days of the measure
• Maintain a signed contract with every job, make sure pricing is easy to understand
and follow up with your customers to ensure all their questions are answered
• Call on your builders weekly
• Create clear and precise work orders for every job
• Bill out jobs as soon as they are completed, also aware of builder cut-off dates to
ensure timely payment
• Send out customer satisfaction cards to your builders
• Keep your vehicle clean and properly serviced
• Use the gas allowance only as stated in the Company Gas Card Guidelines.
• Turn in travel, entertainment and material receipts weekly
• Go over your work orders with installers or scheduler
• Fill out each front sheet properly. Include the following:
o Name of customer
o Name and contract number of job
o Mailing address
•
o Project address with city
o List all special pricing items
o List all materials needed, including transitions, grout, schleuter, wonder
board, etc.
Most importantly, make sure your customer is happy
Position:
Purchasing Agent
Responsibilities and Expectations:
• Place materials orders for all jobs and inventory
• Check daily on back orders
• Inform salesmen immediately of backorders and supply them with a backorder list
• Prepare daily pick up lists
• Update inventory cards daily
• Check off materials from front sheets upon receipt of pick slips
• Coordinate with warehouseman to ensure that materials are ready prior to
installation date
• Call customers the day before installation date to make sure they are ready
• Material Only orders should be picked up as soon as they are available
• Call Material Only customers as soon as their orders are in
Position:
Warehouse Manager
Responsibilities and Expectations:
• Work hand-in-hand with purchasing agent
• Make sure driver has properly marked all materials with correct job numbers
• Keep warehouse clean and orderly
• Coordinate with purchasing agent to maintain accurate inventory
• Oversee work of warehouse helpers and driver
• Stage future jobs in warehouse
• Clearly mark all carpet and vinyl remnants with proper sizes
• Assist driver in picking up materials from suppliers when necessary
Position:
Driver
Responsibilities and Expectations:
• Report to warehouse manager every morning promptly at ________ for the day’s
assignments
• Pick up materials list from purchasing agent
• Follow all Washington State driving laws and keep your license up to date,
absolutely no speeding or reckless driving
• Check that all orders were filled accurately at the time of pick up
• Properly label picked up materials with current job number
• Prior to making a delivery to a jobsite, make sure you have the correct address, all
materials and the proper location at the site to unload the materials.
• Make sure that materials are delivered and handled properly:
o Never leave wood or laminate products in a garage. Always stack in a
heated area closest to the work area, but not in the work area (for example,
place product in the living room if we are installing in the kitchen)
o Always stack marble and granite on end
o Always stack tile flat
Disclaimer:
These examples of job descriptions are provided by the Flooring Association Northwest
as a complimentary benefit to our retail members. They are intended as examples for
members interested in using them and may be altered to suit each member’s business
needs and purposes. The examples provided here have not been reviewed by any legal
agent and the Flooring Association Northwest is not recommending that these job
descriptions be put into place by it’s members but provides them as a complimentary
service.