Download DataSheet: Wireless Work Advisor

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DataSheet: Wireless Work Advisor™
Take Control of Your Wireless
Network Operations
Wireless Work Advisor™ workflow software provides a standardize platform for identifying,
Wireless Work Advisor™ software
provides a single workflow portal for
systematically identifying wireless work,
create and manage work activities, with
detail KPI and performance tracking to
ensure optimal workflow to resolve network
performance issues and reduce Mean Time
to Resolution
Wireless Work Advisor correlates disparate network data, dispatch and other performance
Big Data Network Performance
Analytics - Correlate disparate network
metrics and related indicators to identify top
work packages for resolution.
Workforce Optimization - Availability of
the right field technician in the right location
to do the work – when and where jobs are
a priority
creating, and managing all wireless network performance and maintenance activities.
statistics to automate the identification of network performance issues and provide standard
workflow for work package activities, and detail tracking of KPIs.
Big Data analytics and sophisticated algorithms to correlate data with your
company's disparate back-office systems to identify high impact wireless network
activities
With clearer insight from Wireless Work Advisor you will have the information you
need to improve business operations, such as reducing MTTR and optimizing field
and vendor activities.
Wireless Work Advisor provides proactive network analytics and integrated workflow to help
you solve complicated service impacts and enable workgroup collaboration to reduce MTTR
and avoid SLA violations. Wireless Work Advisor provides the following key benefits:
Flexible Implementation
Easy to get started
Define your own rules and data elements
Only purchase features and services you want, when you want
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Wireless Work Advisor makes it easier than ever for you to analyze and control your network and workforce. With our flexible software
offering you are in control. Pick only the services you need, when you need them. In addition, there is no long term commitment, no IT or
server costs, and no risk with our cloud SaaS option.
At a glance
Wireless Network Data Correlation and Analytics - Wireless Work Advisor SmartCorrelation™ algorithms automatically analyzes
network data such as RSSI, Passive Intermodulation, Uplink Noise, and hardware issues to create work packages to address
network performance issues.
Correlate disparate data sources and predictive pattern algorithms to identify high impact network issues
Reduce multiple dispatches to the same site
Identify unnecessary dispatches and vendor warranty activities to drive reduction in network maintenance costs
Standard Workflow and KPIs – Wireless Work Advisor implements a common set of rules and practices to be used across your
entire network operations footprint. Wireless Work Advisor solution tracks the lifecycle of work packages across the various
organizations, including performance engineering network operations, and field workforce.
Provide immediate information on where each and every job is in the workflow process – who has it, how long have they had
it, is the job in jeopardy of missing KPI targets?
Allow external vendors to process the job and detailed documents into the work package for a complete record of task
performed
Establish detailed tracking of project life cycle, KPIs, and job performance
Management Dashboards and Reporting – Wireless Work Advisor provides a high degree of management insight to allow
tracking of performance against KPIs.
Determine what region, markets, contractor, and work groups are meeting their KPIs
Determine bottlenecks and work activities that are not meeting the KPI targets
Make sure employees are making the most informed and cost-effective decisions based on correct and timely network
performance data
Automate System Interfaces – Wireless Work Advisor streamlines the process of compiling the necessary data required to
prepare work package.
Automated interfaces to back office systems and network elements to retrieve necessary data and attachments to eliminate
unnecessary manual efforts required build work packages
Single portal eliminates “data silos” thereby streamlining workgroup collaboration
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Features
Description
Benet
AdvisorPortal™ - Single portal that provides automated
system Interfaces with automated data retrieval, creation of
work list and packages, dispatch to field workforce and
engineer close out.
Systematic analysis across disparate data elements to target your
high cost issues and Identifies the costliest customer sites in your
network or operations, with root cause analysis
Work Package Manager
AdvisorPortal™
Work package prioritization and work
package management
"Customizable rules-based analytics ensures identified work
1. Automated interfaces your back-office systems to
activities align with your key business metrics and KPIs"
collect required wireless network data such as RSSI,
Network Element (eNodeB, etc..) statistics, Passive
Intermodulation, and other data elements.
2. Automatic retrieval and attachments such as
pictures and videos of on-site activities to help
facilitate trouble resolution
3. Creation of work packages for :
Automated ticket creation and interface to
dispatch system
Detailed Site History
Dashboard and Reports
The Dashboard is comprised of numerous graphical
representations of performance and status of your network
and work force. Dashboard information include:
1.
2.
3.
4.
Workload Manager
Provides comprehensive tracking data to ensure your network
work activities are meeting your KPIs, identify variances between
regions, teams or job types.
Site Performance - Completed and Open Jobs
Job Type Statistics - Open, Completed, Jeopardy
Chronic and Multiple Dispatch Sites
Receipt to Clear Reports
Provides interactive workload management tool to ensure
work package are effectively assigned and technicians are
effectively dispatched to handle network work activities
Provides project manager, and supervisors of field operations
work load and resource balance at multiple levels
Wireless Work Advisor’s SmartCorrelation™ performs
comprehensive data capture, normalization and
categorization to identify and prioritize the most effective
work packages.
The SmartCorrelation™ links disparate data sources
and predictive pattern algorithms to report on the
correct issue and reduce multiple dispatches to the
same site.
Utilizes the following data feeds for analysis:
Dispatch work correlation
Network performance statistics such as
RSSI, PIM, Uplink Noise, and hardware
Network alarm
Rules based processing to prevent double dispatch or nonproductive dispatches going to the wrong work groups. Enables
correlated data and test information to promote warranty claims for
work done by vendors.
AdvisorTriage™ automatically analyzes network
performance data from eNodeB and other data sources to
help engineers determine root causes. This can significantly
reduce time and improve quality of analysis by the
engineers.
Auto triage and categorizes trouble type : RSSI,
Uplink Noise, Passive Intermodulation, network
hardware, others.
Automatically analyze neighbor sites for external
interference
Automatically analyze chronic conditions for
escalation
Rules based analysis creates standard processing of data,
interpretation of test results to automatically build work packages
with correct job classifications. Ensures that the best business
rules create only the best jobs to the correct teams for resolution.
SmartCorrelation™
Data Correlation and Analysis
AutoTriage™
Automatic Network root cause
analysis
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Wireless Work Advisor provides an integrated workflow portal that reduces time to resolution, coordinates expertise for faster collaboration,
promotes consistency from region to region, and reduces labor costs.
Dashboards and Reports
Manage and track wireless work packages
Manage Field workload and performance
Add attachments and test results
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Get Started Now with Wireless Work Advisor
Wireless Work Advisor delivers the major benefits of our proven Wireless Work Advisor platform in a highly flexible, simple to get started,
and affordable cloud based solution. Our cloud solution is SAS7 secured and managed 24x7 for peace of mind.
Easy data integration, no coding, no IT, no hassle - import your data using our flexible API and Web service XML interface. We1.
take care of the rest.
2. Select only the service you want – ROI and Analytics reports or Workforce Management.
3. View, manage, and control - use our web-based software to allow visualization, dashboard, and work package management from
any location or device.
Cover Only the Sites You Need
Only need to focus on specific sites or trouble areas? No problem. Our flexible work model allows you to only generate and pay for data
analysis on the wireless sites you need. You can add sites as your needs grow. It’s that simple.
So whether you need to manage your entire wireless network footprint or just a region, our flexible model can support your needs
Bring Your Own Data
Standards based API makes integration easy
API or Web Service XML – what could be easier
Upload through our secure server
Create custom attributes
Build your own reports with our Ad-hoc Report builder
We Take Care of Making It Work
Wireless Work Advisor can be purchased as standard software that you can deploy on low cost Linux based servers or as a cloud based
SAAS (Software as a Service) solution. You choose.
Our Cloud offering means you don't need to worry about setting up servers or software, just login to our secured website and start using it
today.
Let Us Help You Get Up and Running
We have made Wireless Work Advisor easy to use, but if you need a hand adding data, creating rules and templates or creating jobs just
drop us an email, work with our technical specialist or talk live with our Technical Assistance Center support (available with our optional
Gold Service) . We're here to help.
Fluke Networks operates in more than 50 countries worldwide.
To find your local office contact details, go to www.flukenetworks.com/contact.
© 2015 Fluke Corporation. Rev: 12/21/2015 2:35 pm (Literature Id: 6003485)
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