Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Avaya Communication Manager Branch Gateways Speaker Name © 2008 Avaya Inc. All rights reserved. 1 Avaya, the Leader in Business Communications We enable businesses, large to small, to communicate, compete, conquer – Century of experience and innovation in our DNA – Today: #1 positions in IP telephony, contact centers, mobility solutions, and services Avaya Labs, leader in communications software sciences: 1,800+ patents – Pioneered voice mail, IVR, skills-based call routing, unified communication, CTI, audio conferencing, virtual LAN 1 million customers -- 90% of FORTUNE 500® rely on Avaya 20,000 people in 50 countries 2,500 Business Partners © 2008 Avaya Inc. All rights reserved. 22 Agenda Avaya Communication Manager Branch Solutions – Extending Intelligent Communication Applications throughout the Enterprise Communication Manager Branch Gateways – – – – – – Overview G450 Gateway New in CM5.0 G700 Gateway G350 Gateway G250 Gateway IG550 Integrated Gateway Survivability – – – – Enterprise Survivable Servers Local Survivable Processor (LSP) Local Branch Survivability (SLS) Backup for WAN Failures Manageability – Managing the Branch Network © 2008 Avaya Inc. All rights reserved. 3 Extend Intelligent Communications Throughout the Enterprise with Communication Avaya Manager Branch Solutions Intelligent Communications – Make people more productive, processes more intelligent, and customers more satisfied by extending intelligent communications applications to your branch offices – Reduce infrastructure and management costs by collapsing multiple branch systems into a single set of centralized applications – Enable desktop mobility where any employee can work from any location High Availability and Security – Proactively ensure business communication applications meet mission-critical voice expectations – Deliver greater levels of survivability with a highly reliable architecture, automatic failover, alternative routing, and local branch survivability Open Interoperability – Implement an open, standards based solution that enables interoperability to support a multi-vendor environment © 2008 Avaya Inc. All rights reserved. 4 Avaya Communication Manager Branch Solutions Enable the Branch Employee Branch office employees can operate more effectively by leveraging the enterprise communications applications Access to the enterprise-wide business communications applications such as messaging, audio conferencing, and more provide a more collaborative environment for branch employees. Branch employees can have their number follow them when they need to work in HQ or other branch locations. Allow customers who call local branches reach the right resource no matter where in the enterprise that resource is located. © 2008 Avaya Inc. All rights reserved. 5 Avaya Communication Manager Branch Solutions Help Lower Costs Branch office solutions provide a lower Total Cost of Ownership with a single set of centralized communications applications to manage and maintain Moves, adds and changes become almost automatic for employees who move from a headquarters location to a branch or between branches. Network/system management is simplified with centralized management tools and applications. Network costs can be reduced significantly by using both WAN and telephony services more effectively. Reduce training and support costs with consistent capabilities across the entire enterprise. © 2008 Avaya Inc. All rights reserved. 6 Charter Steel Gains Value with Avaya Intelligent Communications Provides Customer Service Excellence Challenge: Improve employee communications and customer service Solution: Avaya Communication Manager Branch solution with Avaya MultiVantageTM communications applications used for better information sharing and faster decision making between multiple sales offices and field deployed technicians • Presence, extension to cellular, integrated messaging, video and audio conferencing, and Communication Manager capabilities • Network Readiness Assessment ensured a smooth migration, and improved continuity & efficiency Value Created: Centralized systems, applications improved collaboration between sites and customers • 95% Just In Time delivery rate, 20% better than industry • $1M+ productivity and cost saving • 10% Year-on-year reduction in network costs © 2008 Avaya Inc. All rights reserved. Competitive Advantage “ Our customers care about on-time delivery, zero defects and zero downtime. These expectations depend on our ability to flawlessly execute our customer services processes, and that’s really our competitive advantage." Tony Bares, IT Manager, Charter Steel Auto Gallery7 Agenda • Branch Solutions Communication Manager Branch Gateways • Survivability • Manageability © 2008 Avaya Inc. All rights reserved. 8 The Avaya Communication Manager Branch Gateways A flexible solution that extends business communications applications to branch locations, or a powerful stand-alone system to serve a single location Communication Manager Branch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise. Up to 250 gateways can be supported by the Avaya S8500 or S87XX Media Server. Part of the Avaya mid-market solutions – Up to 5 gateways can be supported by the Avaya S8400. – Up to 10 gateways can be supported by the Avaya Multi-vantage Express Digital and analog trunking provides local access. An Ethernet WAN port (on the G450/G350/G250) or pluggable WAN modules provide flexibility for network designs and deployments. Multiple survivability options provide greater availability without excessive redundancies or bandwidth requirements. © 2008 Avaya Inc. All rights reserved. 9 Call Control Centralized Distributed Distributed Architecture Consolidated, Converged Voice & Data (LAN/WAN) Centralized Architecture © 2008 Avaya Inc. All rights reserved. 10 Avaya Communication Manager Branch Gateways New: GA January 08 Product G250 G350 G700 G450 Very Small RBO (2-14 seats) Small RBO (8-72 seats) Medium/large RBO (>40 seats) Medium/large RBO (>40 seats) Endpoint support Model dependant Analog, DCP, PoE, BRI Analog, DCP, BRI) Analog, DCP, BRI) PSTN Trunk options Model dependant FXO, BRI, T1/E1 FXO, BRI, T1/E1 FXO, BRI, T1/E1 Survivability options Dual WAN, Dialup backup, SLS, LSP Dual WAN, Dialup backup, SLS LSP LSP Dual WAN, Dialup backup, SLS, LSP Call center support Remote agent and standalone Remote agent and standalone Remote agent and standalone Remote agent and standalone Central and local (ICC) Central and local (ICC) Central and local (ICC) Central and local (ICC) Target Market Messaging CM Capacity (S87XX or S8500) 250 Gateways of all types Communication Manager Branch Gateways provide an all-in-one, centrally managed solution for branch offices that are part of a large enterprise. © 2008 Avaya Inc. All rights reserved. 11 G450 Media Gateway Next Generation Media Gateway for – Branch offices of mid- and large enterprises (w/S8XXX Servers) – Mid-market standalone (w/S8300 or S8500 Server [PE]) – Small campuses (w/S8500 Server [PE]) – Small-Mid Call Centers Part of the Avaya H.248 Gateway portfolio (G250/G350/G700/IG550) Scalable, modular platform © 2008 Avaya Inc. All rights reserved. 12 Key Points G450 capacity is determined by the server and by the traffic pattern The G450 is not stackable, but multiple gateways can be deployed in a single location and controlled by single LSP Two base offers: – G450-MP20 for the small to mid-size branch – G450-MP80 for the mid- to large size branch Feature set of the G350/G250 Supported by CM 5.0 and above © 2008 Avaya Inc. All rights reserved. 13 G450 Modular Design 3U chassis, 19” rack, desktop or wall-mount Field removable main board FAN Tray Eight Media Module Slots G700 compatible Support one S8300 Support up to 8 Voice and up to 3 WAN modules © 2008 Avaya Inc. All rights reserved. 14 G450 FRUs Field-removable Main Board Main Board interfaces •2 Triple Speed Ethernet LAN interface •2 Fast Ethernet WAN interface •Contact closure Adjunct •ETR port •Console and Services ports •2 USB ports (for modem and Flash Drive) •Compact Flash slot*(future use) G450 Power Supply DSP Resources DSP Resources •modular (plug in to the G450 Main Board) •Up to 4 board on one main board •2 flavors: 20 channels and 80 channels •supported Codecs : G711, G729,G726 •Support SRTP and AES encryption •No performance hit due to Compression or encryption G450 Fan Tray Power: 400 Watt Up to two PSUs in one G450 Dual, redundant, modular power supply. One Power supply support fully loaded G450 © 2008 Avaya Inc. All rights reserved. 15 The Avaya G700 Media Gateway Optional: Media Server for Stand Alone operation or Local Survivable Processor (S8300) One slot for LAN/WAN connectivity Two Fast Ethernet Ports Console Port Four (4) Media Module slots for telephone and digital trunks •The G700 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location •Supports 450 stations/450 trunks (w/S8300) •Up to 10 G700 can be stacked to support higher number of ports © 2008 Avaya Inc. All rights reserved. 16 The Avaya G350 Media Gateway Optional: Media Server for Stand Alone operation or Local Survivable Processor (S8300) Analog Station & Trunk ports One LAN and one WAN Ethernet Ports One slot for high density (24 port) digital telephone or PoE LAN module Console Port, USB & Contact closure Four (4) Media Module slots for telephone, digital trunk or WAN interfaces The G350 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location capacities: – Standard supports up to 40 telephones and 40 trunks – Enhanced supports up to 72 telephones and 60 trunks (CM3.1.2); More than G350 can be installed at one location. The G350 has module slots to allow support for multiple configurations WAN connections are supported through a WAN Ethernet port or through a media module, both supported by robust WAN routing capability © 2008 Avaya Inc. All rights reserved. 17 The Avaya G250 Media Gateway Optional: Local Survivable Processor (S8300) CO or BRI Trunks Analog Stations Optional: WAN Media Module (MM340/342) Console Port, USB & Contact closure WAN Ethernet PoE switch For IP Phones The G250 gateway can function either as a stand alone system or as a gateway extending a centralized system out to a remote location The G250 gateway is very similar to the G350, but with fixed interfaces WAN connections are supported through a WAN Ethernet port or through an optional media module (T1/E1 or USP), both supported by WAN routing capability Model Endpoints Ports PSTN Trunk WAN (data) G250Analog 8 POE FE ports 2 Analog lines, one with ETR 4 Analog trunks Ethernet WAN WAN module(T1/E1 or Serial) G250-BRI 8 POE FE ports 2 analog lines, one with ETR 2 ISDN BRI trunks 1 analog trunk Ethernet WAN WAN module(T1/E1 or Serial) G250-DCP 12 DCP ports 2 Analog lines, one with ETR 2 Fast Ethernet ports (no POE 4 Analog trunks Ethernet WAN WAN module(T1/E1 or Serial) G250-DS1 8 POE FE ports 2 Analog lines, one with ETR 1 E1/T1 digital trunk port Ethernet WAN WAN module(T1/E1 or Serial © 2008 Avaya Inc. All rights reserved. 1 Analog trunk 18 The IG550 - Integrated Branch Networking Avaya IG550 gateway software & hardware embedded in new Juniper J-Series services routers – Ideal for branches up to 100 users – Delivers converged voice, video and data One-box telephony/routing/security branch office solution PSTN IP WAN – Easy to deploy & manage, competitive TCO – High sustained network performance and security (Juniper) – Survivable access to feature rich, centralized communications applications, including survivability (Avaya) Expanded customer deployment choices – Complements other Avaya Gateways and Juniper products – New J-Series products already “Avaya Voice Ready” © 2008 Avaya Inc. All rights reserved. 19 Avaya IG550 Integrated Media Gateway Telephony Gateway Module (TGM) – Targets 2 to 100 users – Local survivability, PSTN connectivity Rich feature set – Access to central Communication Manager and other communications applications – Complementary with other Avaya gateways – Security: full media encryption – Call Center agents supported – 6-party meet-me conferencing – Local music-on-hold & voice announcements Any slot H.248 Gateway TGM Trunk/Line Card Trunk/Line Card TIMs H.248 Telephony Gateway Module 2 analog trunks and 2 analog stations Modular DSP, memory expansion Telephony Interface Modules (TIM) – Analog, T1/E1, PRI and BRI options Simplified Management – Joint Installation Tool, HP OpenView support – Centralized Avaya Integrated Management © 2008 Avaya Inc. All rights reserved. Choice of Telephony Interface Modules Analog: 4 trunks, 4 stations T1/E1 or PRI trunks 4 BRI trunks 20 Multiple WAN and PSTN Options Provide Flexibility and Enable Survivability Traditional Frame Relay Leased Line IP-VPN* based Private IP QoS IP IP-VPN by a Service Provider IP or MPLS VPN over Public IP Public Internet xDSL Cable • T1/ E1 • Universal serial (X21 / V35) PSTN *VPN is not supported in the G700 © 2008 Avaya Inc. All rights reserved. 21 Designed for Business Continuity MAIN DATA CENTER Room #1 BACKUP DATA CENTER Room #2 Primary hot-standby servers 2) Protect against Disasters ESS / LSP server ESS – Enterprise Survivable Servers 1) Preserve control from Primary Server Intelligent overlay 3) Local Survivability Standard or LSPincludes peripherals Hot-standby servers Multiple IP interfaces with hot-standby redundancy Link Bounce Recovery Gateway WAN backup, PSTN overflow, modem dial backup Up to 99.999% availability - less tan 5mn down time per year High Availability without Complexity © 2008 Avaya Inc. All rights reserved. 22 Agenda • Branch Solutions • Communication Manager Branch Gateways Survivability • Manageability © 2008 Avaya Inc. All rights reserved. 23 Local Survivable Processor (LSP) Provides 100% of the Avaya Communication Manager Features Slot for an optional Local Survivable Processor For critical branch operations, an S8300 Media Server can be optionally installed in the local branch gateway to provide 100% of the Avaya Communication Manager feature set System translations are regularly downloaded to all branch local processors so telephone, trunking, and system programming is up to date if the local processor needs to take over © 2008 Avaya Inc. All rights reserved. 24 Transitioning to/from Back-up Modes Connection Preserving Failover/Fall back – Existing stable calls where the talk path exists between two or more parties are not dropped when the media gateway fails over to another server or falls back to the primary server – Connection cannot be preserved for: • calls that are not in stable state (on-hold, ringing, etc.) • calls using IP or ISDN-BRI trunks, or ISDN stations Auto Fall-back to Primary Connection – The Media Gateway will automatically reconnect to the primary server when available after having failed over to the Local Survivable Processor (LSP) – Automatic reconnect can be administered to allow for orderly return to service without manual intervention © 2008 Avaya Inc. All rights reserved. 25 Standard Local Survivability Available only at the G250 ,G350,G450 and IG550 Basic telephony is provided at the branch if connection to a server running the Avaya Communication Manager cannot be achieved Cost effective survivability for price sensitive customers: – No need in S8300 The gateway continuously attempts to reconnect and when possible will automatically reconnect to a server The Provisioning and Installation Manager (PIM) is recommended for – configuration – configuration sync between CM and SLS * © 2008 Avaya Inc. All rights reserved. 26 SLS Feature Summary - Trunk InterfacesSupports PSTN trunks (inbound/outbound) – Analog loop-start – Analog ground-start – Analog DID – ISDN BRI (all 25 country codes) – ISDN PRI (all 25 country codes – T1 Robbed-bit trunks (co and tie) – E1 CAS trunks Trunk protocol state machines are based in SLS code in the gateway – Ported ISDN protocol stack from CM Contact closure supported for G250, G350,G450 © 2008 Avaya Inc. All rights reserved. 27 SLS Feature Summary - Station Types Supports calls between local stations and to/from local PSTN trunks Local station support includes: – Analog – DCP – IP phones – IP Softphone (Road Warrior app) H.323 Gatekeeper for local (co-located IP phones to register with – G250 supports max of 12 IP stations – G350 supports max of 72 IP stations – G450 supports max of 240 IP stations – IG550 supports max of 100 IP stations © 2008 Avaya Inc. All rights reserved. 28 SLS Feature Summary - Station Call CapabilityUpon failure to connect to the IP routed WAN, the gateway becomes a local branch “island” under the control of the SLS call engine and SLS routing tables. Supports local station to local station calls. Supports local station to local trunk calls. All calls covered by a simple call detail recording in Syslog format – 72 hours of call records Stations have Class-of-Restriction (COR) Emergency, Internal, Local, Toll, Unrestricted Same extension number plan as CM (max of 13 digits) Same password © 2008 Avaya Inc. All rights reserved. 29 Modem Dial Backup Modem dial backup feature provides an alternative backup path to the central location to maintain call control at the branch in the event of WAN Link or Router failure – Supports dialup backup to the enterprise-owned routers – Supports dial-up to an ISP using IPSec-VPN tunnel Supports routing protocols The same modem can be used for dial-in by Services when not in use for backup Not available in the G700 © 2008 Avaya Inc. All rights reserved. 30 Modem Dial-up Backup Branch Office Survivability for WAN or Router Failures Communication Manager Router Central Data Applications Primary Link Failure WAN FE IP Phones Gateway IP IP Phones Router Media Gateways Analog Phones Digital/Analog Trunks DCP Phones Central Location © 2008 Avaya Inc. All rights reserved. Analog Modem H225 Analog Modem Emergency Analog Phone Workstations PSTN Branch Location 31 Agenda • Branch Solutions • Communication Manager Branch Gateways • Survivability Manageability © 2008 Avaya Inc. All rights reserved. 32 Branch Provisioning & Administration Tool Provisioning & Installation Manager (PIM) Centrally manage 100s of locations with ease – Template driven tool – Configure access router, VPN, IPT gateway, DHCP server – Configure fail-over operation modes New addition to the Avaya Integrated Management suite © 2008 Avaya Inc. All rights reserved. 33 Firmware Management for Distributed Systems Remote Location Internet Gateway Customer Network Software Update Manager http://support.avaya.com Software Update Manager (SUM) displays inventory and provides analysis SUM checks Avaya’s Web site for new firmware versions and highlight outdated devices SUM downloads new firmware versions into “library” Administrator schedules downloads to gateways IP Phones in branch pick up new releases from local gateway (scheduled by SUM administrator) and not over the WAN © 2008 Avaya Inc. All rights reserved. 34 Branch Network Management Multi-site and Secure Access Administration – – – – Centralized user authentication/authorization Multiple levels of custom access privileges SSH key management Logging of administrator transactions Managing VoIP quality in a distributed branch architecture – VoIP Monitoring Manager allows real-time monitoring of calls over the IP WAN – Avaya CNA and ANS technology proactively enables IP telephony over the WAN • • • • • Responds to “black-out”, “brown-out” conditions 20%-50% bandwidth cost savings vs. private WANs Reduce bad minutes by up to 99% Increase performance from 2x to 10x Enables VoIP over VPNs without network upgrades © 2008 Avaya Inc. All rights reserved. 35 Converged Network Analyzer Firewall/ VPN ISP A LAN Firewall/ VPN Internet CNA ISP C Regional Offices ISP B LAN Headquarters Private WAN LAN Branch Offices Monitors edge to edge path performance through the IP WAN and reports any impact on IP telephony and other business-critical applications Quickly identifies and helps troubleshoot WAN performance problems between sites Reports whether your WAN service provider is meeting the terms of your SLA © 2008 Avaya Inc. All rights reserved. 36 Adaptive Path Controller ISP A ISP C Internet Regional Contact Center ISP B Headquarters MPLS Branch Offices Leverages redundant WAN connections to avoid problems that impact IP telephony and other applications – Better voice quality, increased overall application availability – Reduced help desk calls, fewer unnecessary ESS or IGAR failovers Integrates directly with the IP network infrastructure – Traffic can be shifted away from outages and “brownouts” (latency, loss, jitter) in as little as one second for call preservation – Optimization for just IP telephony or all types of application traffic © 2008 Avaya Inc. All rights reserved. 37 Thank you Q& © 2008 Avaya Inc. All rights reserved. A 38 38 © 2008 Avaya Inc. All rights reserved. 39