Download Avaya Fabric Connect Case Study – Gov`t of St Lucia – Avaya

 THE GOVERNMENT OF
SAINT LUCIA USES FABRIC TO
UPGRADE ITS NETWORK
CHALLENGES
• Due to limited
broadband network,
need to increase
broadband
penetration
• Archaic telephone
network needed to be
modernized
• Needed automation of
user configuration to
offer extraordinary
public services
VALUE CREATED
• Simplified
communications
• Improved
management,
collaboration and
productivity of
government services
Leading Travel Destination Enables World
Class Services Thanks to the successful implementation of an Avaya solution, the
Government of Saint Lucia not only achieved greater savings, but
improved its management, collaboration and productivity, and
added extraordinary mobility, offering outstanding services to
citizens.
“The Government of St. Lucia saw Avaya’s Fabric connect as a
perfect fit for our network. The simplicity of having one main
protocol to deal with resulted in an essentially flat network across
our many offices, island wide all this while maintaining interoperability with our legacy systems. For us Fabric Connect meant
faster network re-convergence, reduced network complexity for
our maintenance personnel, resulting in faster troubleshooting and
shorter downtime. With all these compelling advantages Avaya
Fabric Connect was not only desirable but an essential
requirement for a future looking Government network.”
-Lawrence Nervais, Telecommunications Consultant for
Government of St. Lucia
• Ability for employees
that travel to still be
connected and be
productive
Leading Innovation
• Savings of 20-25% in
communications costs
employees. “The department I work with
Lawrence Nervais states that the
government has nearly 5000
(DPSM) which is the Division of Public
Sector Modernization is responsible for
leading innovation, undertaking process
analysis and re-engineering along
with information and communication
technology to deliver exceptional public
services to our customers.”
The Government of St. Lucia’s IT
department faced multiple challenges
due to its outdated communications
and networking solutions. “Our main
issue was limited broadband networks.
Our network was deployed on a 1GB
fiber optic ring, and because of the
antiquated access switching system,
each building only had access to a
100MB broadband network which
was quite limiting for an organization
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system to achieve the organization’s
goals. “Without a doubt, we leaned
towards the benefits outlined during
Avaya’s presentation. The relationship
was a key factor for us. We wanted to
make sure that once the network was
installed, we were not left hanging. I
believe that was one of the key points
that drove us to select Avaya,” he
highlighted. The Avaya proposal was
grounded on three pillars on which
the network was based: one single
communications infrastructure, a
government-owned and operated
network, and the advantage of a
distributed network. St. Lucia’s new
“
We are using
videoconferencing to
reduce travel and
training costs for
government staff.
There are many factors
and benefits since
implementing this
network. These costs
have always been
challenging to the
government and we
expect to reduce them
by 20 to 25 percent
more.” — Lawrence Nervais,
Telecommunications Consultant for
Government of St. Lucia.
of this size.” Lawrence adds,
Avaya network solution is easily
“Furthermore, we had a very archaic
managed and facilitates ease of
telephone system which was over
configuration end to end. “The faster
20 years old, and was a major issue
convergence of the network was a
for us. We spent lots of resources
big benefit for us. We found this offer
on a system that gave very few real
very appealing,” Nervais said.
benefits and increased the costs of
communications.”
ROI and Cost Savings
World Class
Government Services
To build a world class communications
system for its staff and citizens, the
Government of St. Lucia turned to
Avaya. During the process of selection
many providers were considered.
One of them presented a solution
from Cisco and the other one from
Asterisk. “We did not consider a move
to Asterisk or Cisco, because the
former system was not robust enough
St. Lucia. “At the beginning, the
installation was almost a virtual
nightmare,” says Nervais. “We did
not have much information about
our previous network. What lead us
to a successful implementation was
Avaya’s decision to hire a local expert
who had intimate knowledge of the
government network. That saved the
project and allowed us to prevent a
number of surprise issues that could
have affected us in the future.”
and the latter costs were significantly
higher. Additionally neither of them
As a result of this implementation
offered the management benefits we
important goals were achieved.
required,” noted Nervais.
“The cost savings were a big deal.
Previously we were spending
The Avaya team presented a migration
roadmap for government directors,
demonstrating the capabilities of the
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Preparation was important to
almost $7 million annually in
telecommunications. The moment
we installed this system we were able
to reduce these costs by $1.5 million
Now the foreign offices and
immediately, and we hope to achieve
embassies can connect to the local
even greater savings in the near future.
network and have access to video
The return on investment and the total
conferencing solutions, facilitating
cost of ownership was very attractive
improved accessibility to ambassadors
to us.”
and mission staff. “We are using
videoconferencing to reduce travel
and training costs for government
Video Conferencing
On-the-Go
Key indicators for St. Lucia
were simplifying government
communications and improving
staff. There are many factors and
benefits since implementing this
network. These costs have always
been challenging to the government
and we expect to reduce them by 20
to 30 percent more,” Nervais said.
management, collaboration and
productivity. These are all key
indicators for an efficient public
impact. Particularly, we realized that
Saint Lucia Digitally
Connected
the government had many mobile
St. Lucia has broader initiatives
employees that had to constantly
ongoing, namely the Government
travel inside and outside the country.
Island wide network (GiNet) and
While they were away, supervisors
Caribbean Regional Infrastructure
virtually lost productive access to
Project (CARCIP), which consists
them. With this new system’s mobility
of expanding broadband access in
capabilities we were able to overcome
all districts island wide. This would
these difficulties by using Scopia
include rural areas, health centers, and
video conferencing and the Avaya
schools to provide a fully connected
Aura mobility suite,” notices Nervais.
Saint Lucia.
With the emergence of a new
According to Nervais, “The goal is to
government subsequent to General
use the ICT’s to give us an advantage
elections, the public service is
and a step forward in terms of our
experiencing many staff movements,
access and to offer improved business
and normally the IT department would
opportunities to our citizens. The
be under pressure to reconfigure
government’s thinking is to create a
telephone attributes for every
nation of connected citizens, which is,
employee. “Recently we noticed
very similar to Avaya’s mission. I think
another benefit: now employees can
that Saint Lucia’s government will
simply move with their telephone
turn to Avaya for future projects. We
handsets and just plug it in. They love
definitely have seen significant and
it. It is a beautiful benefit that this
practical benefits with this network.”
service. “We expect a significant
“
Previously we were
spending almost $7
million annually in
telecommunications
costs. The moment we
installed this system we
were able to reduce
these costs by $1.5
million immediately,
and we expect to
achieve greater savings
in the near future. The
return on investment
and the total cost of
ownership was very
attractive to us.” network provides,” Nervais said.
The government has many
foreign missions and the cost of
— Lawrence Nervais,
Telecommunications Consultant for
Government of St. Lucia.
communications has been expensive.
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SOLUTIONS
Avaya Aura Communations Manager
Avaya Aura Solution for Midsize
Enterprise
IP Office
Avaya Scopia
Ethernet Routing Switch 3500 Series
Avaya Aura Workforce Optimization
Virtual Services Platform 4000
Series
Avaya Aura Experience Portal/Voice
Portal/ ICR
Avaya Professional Services
Proactive Outreach Manager
Avaya Product Support Services
Avaya Aura Call Center Elite
BMC, SCS SME/Branch Solutions
Fabric Connect
About Saint Lucia
Saint Lucia is ranked as the leading travel destination in the Caribbean, with a long
celebrated excellence in travel tourism, and hospitality. The country is part of the
Lesser Antilles, in the Caribbean Sea, located north of Saint Vincent and Grenadines
and south of Martinique. The country has more than 174,000 citizens, and more than
a third of which reside in the capital, the city of Castries. It is a member of the Organization of Eastern Caribbean States (OECS), Caribbean
Community (CARICOM) and Organization of American States (OAS). http://www.govt.lc.
About Avaya Avaya is a world
leader in business
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partners, to companies
and top level organizations
around the world.
Companies of all sizes trust
Avaya to obtain cuttingedge communications
that improve efficiency,
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customer service and
competitiveness. For more
information, please visit
www.avaya.com. 4 | avaya.com
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