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THE GOVERNMENT OF SAINT LUCIA USES FABRIC TO UPGRADE ITS NETWORK CHALLENGES • Due to limited broadband network, need to increase broadband penetration • Archaic telephone network needed to be modernized • Needed automation of user configuration to offer extraordinary public services VALUE CREATED • Simplified communications • Improved management, collaboration and productivity of government services Leading Travel Destination Enables World Class Services Thanks to the successful implementation of an Avaya solution, the Government of Saint Lucia not only achieved greater savings, but improved its management, collaboration and productivity, and added extraordinary mobility, offering outstanding services to citizens. “The Government of St. Lucia saw Avaya’s Fabric connect as a perfect fit for our network. The simplicity of having one main protocol to deal with resulted in an essentially flat network across our many offices, island wide all this while maintaining interoperability with our legacy systems. For us Fabric Connect meant faster network re-convergence, reduced network complexity for our maintenance personnel, resulting in faster troubleshooting and shorter downtime. With all these compelling advantages Avaya Fabric Connect was not only desirable but an essential requirement for a future looking Government network.” -Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia • Ability for employees that travel to still be connected and be productive Leading Innovation • Savings of 20-25% in communications costs employees. “The department I work with Lawrence Nervais states that the government has nearly 5000 (DPSM) which is the Division of Public Sector Modernization is responsible for leading innovation, undertaking process analysis and re-engineering along with information and communication technology to deliver exceptional public services to our customers.” The Government of St. Lucia’s IT department faced multiple challenges due to its outdated communications and networking solutions. “Our main issue was limited broadband networks. Our network was deployed on a 1GB fiber optic ring, and because of the antiquated access switching system, each building only had access to a 100MB broadband network which was quite limiting for an organization avaya.com | 1 system to achieve the organization’s goals. “Without a doubt, we leaned towards the benefits outlined during Avaya’s presentation. The relationship was a key factor for us. We wanted to make sure that once the network was installed, we were not left hanging. I believe that was one of the key points that drove us to select Avaya,” he highlighted. The Avaya proposal was grounded on three pillars on which the network was based: one single communications infrastructure, a government-owned and operated network, and the advantage of a distributed network. St. Lucia’s new “ We are using videoconferencing to reduce travel and training costs for government staff. There are many factors and benefits since implementing this network. These costs have always been challenging to the government and we expect to reduce them by 20 to 25 percent more.” — Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia. of this size.” Lawrence adds, Avaya network solution is easily “Furthermore, we had a very archaic managed and facilitates ease of telephone system which was over configuration end to end. “The faster 20 years old, and was a major issue convergence of the network was a for us. We spent lots of resources big benefit for us. We found this offer on a system that gave very few real very appealing,” Nervais said. benefits and increased the costs of communications.” ROI and Cost Savings World Class Government Services To build a world class communications system for its staff and citizens, the Government of St. Lucia turned to Avaya. During the process of selection many providers were considered. One of them presented a solution from Cisco and the other one from Asterisk. “We did not consider a move to Asterisk or Cisco, because the former system was not robust enough St. Lucia. “At the beginning, the installation was almost a virtual nightmare,” says Nervais. “We did not have much information about our previous network. What lead us to a successful implementation was Avaya’s decision to hire a local expert who had intimate knowledge of the government network. That saved the project and allowed us to prevent a number of surprise issues that could have affected us in the future.” and the latter costs were significantly higher. Additionally neither of them As a result of this implementation offered the management benefits we important goals were achieved. required,” noted Nervais. “The cost savings were a big deal. Previously we were spending The Avaya team presented a migration roadmap for government directors, demonstrating the capabilities of the 2 | avaya.com Preparation was important to almost $7 million annually in telecommunications. The moment we installed this system we were able to reduce these costs by $1.5 million Now the foreign offices and immediately, and we hope to achieve embassies can connect to the local even greater savings in the near future. network and have access to video The return on investment and the total conferencing solutions, facilitating cost of ownership was very attractive improved accessibility to ambassadors to us.” and mission staff. “We are using videoconferencing to reduce travel and training costs for government Video Conferencing On-the-Go Key indicators for St. Lucia were simplifying government communications and improving staff. There are many factors and benefits since implementing this network. These costs have always been challenging to the government and we expect to reduce them by 20 to 30 percent more,” Nervais said. management, collaboration and productivity. These are all key indicators for an efficient public impact. Particularly, we realized that Saint Lucia Digitally Connected the government had many mobile St. Lucia has broader initiatives employees that had to constantly ongoing, namely the Government travel inside and outside the country. Island wide network (GiNet) and While they were away, supervisors Caribbean Regional Infrastructure virtually lost productive access to Project (CARCIP), which consists them. With this new system’s mobility of expanding broadband access in capabilities we were able to overcome all districts island wide. This would these difficulties by using Scopia include rural areas, health centers, and video conferencing and the Avaya schools to provide a fully connected Aura mobility suite,” notices Nervais. Saint Lucia. With the emergence of a new According to Nervais, “The goal is to government subsequent to General use the ICT’s to give us an advantage elections, the public service is and a step forward in terms of our experiencing many staff movements, access and to offer improved business and normally the IT department would opportunities to our citizens. The be under pressure to reconfigure government’s thinking is to create a telephone attributes for every nation of connected citizens, which is, employee. “Recently we noticed very similar to Avaya’s mission. I think another benefit: now employees can that Saint Lucia’s government will simply move with their telephone turn to Avaya for future projects. We handsets and just plug it in. They love definitely have seen significant and it. It is a beautiful benefit that this practical benefits with this network.” service. “We expect a significant “ Previously we were spending almost $7 million annually in telecommunications costs. The moment we installed this system we were able to reduce these costs by $1.5 million immediately, and we expect to achieve greater savings in the near future. The return on investment and the total cost of ownership was very attractive to us.” network provides,” Nervais said. The government has many foreign missions and the cost of — Lawrence Nervais, Telecommunications Consultant for Government of St. Lucia. communications has been expensive. avaya.com | 3 SOLUTIONS Avaya Aura Communations Manager Avaya Aura Solution for Midsize Enterprise IP Office Avaya Scopia Ethernet Routing Switch 3500 Series Avaya Aura Workforce Optimization Virtual Services Platform 4000 Series Avaya Aura Experience Portal/Voice Portal/ ICR Avaya Professional Services Proactive Outreach Manager Avaya Product Support Services Avaya Aura Call Center Elite BMC, SCS SME/Branch Solutions Fabric Connect About Saint Lucia Saint Lucia is ranked as the leading travel destination in the Caribbean, with a long celebrated excellence in travel tourism, and hospitality. The country is part of the Lesser Antilles, in the Caribbean Sea, located north of Saint Vincent and Grenadines and south of Martinique. The country has more than 174,000 citizens, and more than a third of which reside in the capital, the city of Castries. It is a member of the Organization of Eastern Caribbean States (OECS), Caribbean Community (CARICOM) and Organization of American States (OAS). http://www.govt.lc. About Avaya Avaya is a world leader in business communications systems. The company provides unified communications, contact centers and related services, directly and through its channel partners, to companies and top level organizations around the world. Companies of all sizes trust Avaya to obtain cuttingedge communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. 4 | avaya.com © 2016 Avaya Inc. All rights reserved. Avaya, the Avaya logo and all trademarks containing the symbols ®, ™ or SM are registered trademarks or service marks of Avaya Inc. and may be registered trademarks in some countries. All other trademarks are the property of their respective owners. 10/16 • SME15120-01