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Erlanger Health System Chattanooga, TN 37403 Request for Information (RFI) Neonatology Shared Services RFI #0034-1617 Mail or deliver sealed response to: Erlanger Health System Supply Chain Management Department Attn: Kay Hobbs 975 East Third Street, Suite B-708 Chattanooga, TN 37403 Date Bid Publicly Opened: Monday, June 12, 2017 at 2:00 p.m. EST RFI # 0034-1617 Neonatology Shared Services Page - 1 - Intent to Respond Return to [email protected] by: 06/12/2017 RFI Name: Neonatology Shared Services RFI Ref #: 0034-1617 Please email this document to the Attention of: Kay Hobbs Erlanger Health System [email protected] Contact Person Address Company City Telephone RFI # 0034-1617 Neonatology Shared Services State Zip Code Email Address Page - 2 - I. Invitation & Instructions The purpose of this Request for Information is to solicit responses from qualified Proposers for Neonatology Shared Services “Services”. Erlanger Health System (EHS) is soliciting responses from interested Neonatology Services (Group) to provide: A. An organization and structure that will ensure high quality, safe, timely, efficient, effective, family/patient centered and equitable care and consultation for: 1. Regional patients and families that are referred from the EHS catchment and referral areas of Southeast Tennessee, Western North Carolina, Northern Georgia and Northern Alabama through the development, implementation and maintenance of a comprehensive regional strategy, the strategic plan and implementation will be an integrated component of and coordinated with EHS overall regional strategy including, but not limited to EHS regional strategy and existing services. B. Clearly defined teaching, research, advocacy and quality scholarly activity roles for all members of the NICU staff, and defined time allotment and incentives for such scholarly activities for all involved Neonatology Physicians and extenders. C. A robust patient safety and quality program coordinated with EHS and EHS goals and initiatives and regional and national quality databases and initiatives. D. The Response submitted from the group shall be a practice proforma including revenue and expense estimates understanding that there will be no subsidies paid by Erlanger Health System. II. Process Note: You are therefore invited to submit a response for “Services” as outlined in the attached documents. The process is expected to be as follows A. Publishing of RFI. B. Submittal of Responses time, date and location as specified within this RFI document. C. Evaluation of Responses are based on the solution that is deemed in Erlanger Health System’s sole discretion to be in the overall best interest of the health system with regards to price, terms or any other matter as set forth as a matter of importance as determined by the health system. It is at the sole discretion of Erlanger Health System to determine that no response submitted meets an acceptable solution and therefore none are considered for evaluation. D. More than one Response may be considered as a final Response. RFI # 0034-1617 Neonatology Shared Services Page - 3 - E. During Final evaluations, Erlanger Health System reserves the right to ask persons participating in this process that have provided an Initial Response, to provide a Final and Best offer that may be based on criteria of either a particular Response submitted or combination of several Responses. F. Erlanger may select finalists for presentation schedule TBD. G. If a selection is made, implementation of this program is expected to take place subject to approval. H. Erlanger may at its discretion to Award from this Final and Best submission or to reject all Responses. I. Responses must be in accordance with the instructions contained herein or they will not be considered. Erlanger Health System reserves the right to reject any or all Responses received, to accept any response which in its opinion may be in the best interest of Erlanger Health System, and to combine Responses into a final Response upon which it may solicit additional pricing or best or final offers. Erlanger Health System does not obligate itself to accept any particular Response. J. Responses may be mailed, AT YOUR RISK, or delivered to the Kay Hobbs, Contract Specialist, Erlanger Health System, 975 East Third Street Suite B-708, Chattanooga, Tennessee 37403. We strongly suggest you hand deliver. Any other method of delivery puts the bid at risk of not making the deadline. K. Responses must be received at the Supply Chain Department no later than 2:00 p.m. on Monday, June 12, 2017, at which time they will be publicly opened. Public Opening means that Responses will be removed from their sealed envelopes, but Responses will not be reviewed in public until after they have been evaluated and an award has been made, if one is made. L. For the Response to be considered, it must be submitted in accordance with the following instructions: 1. Response must be submitted with 8 (eight) copies. The Response must consist of a properly completed and signed Specification section. 2. Response must be submitted in a sealed envelope; with the RFI Reference #, Date & Time of the opening on the outside of the shipping envelope. 3. Response must be submitted to arrive no later than the time and date set for opening. Response must be mailed or delivered to Supply Chain Management Department as stated in the invitation. A date/time stamp will be affixed to the envelope immediately upon its arrival to the Supply Chain Department. The date/time stamp must be on or before the date and time shown for the opening or the Response will not be considered. Responses arriving late will be returned, unopened, to the Respondent. RFI # 0034-1617 Neonatology Shared Services Page - 4 - III. Introduction A. Organizational Profile Children’s Hospital at Erlanger is a 135 licensed bed tertiary care system and regional referral hospital that provides a full range of services in two (2) facilities – Children’s Hospital at Erlanger, Erlanger East. The NICU Unit at Children’s Hospital at Erlanger is a 70 (seventy) bed unit, and the NICU Unit at Erlanger East is a ten (10) bed unit. 1. University Of Tennessee College Of Medicine, Memphis Affiliate. 2. Only regional trauma center operating five (5) helicopters to serve the surrounding tri-state area. B. Site Statistics 1. Children’s (Table) Children’s NICU Statistics 7/1/15 - 6/30/16 Total Patients Days Total Admissions LOS 22,307 940 23.73 Billable Level of Care (based on volume) Level 1 0.1% Level 2 12.9% Level 3 56.1% Level 4 30.9% Payor Mix (based on volume) Commercial 29.3% Medicaid/TennCare 69.9% Indigent 0.4% Self-Pay 0.4% RFI # 0034-1617 Neonatology Shared Services Page - 5 - 2. East (Table) East NICU Statistics 7/1/15 - 6/30/16 Total Patients Days 1,593 Total Admissions 234 LOS 6.81 Billable Level of Care (based on volume) Level 1 Level 2 Level 3 Level 4 0.1% 30.5% 47.1% 22.3% Payor Mix (based on volume) Commercial Medicaid/TennCare Indigent Self-Pay 40.3% 59.5% 0.0% 0.3% C. Goals Please list goals, measures, metrics and timelines to address the following: 1. Quality a) Provide appropriate, high quality (defined by the IOM as safe, timely, efficient, effective, family/patient centered) and equitable care to all patients meeting or exceeding national best practice standards. b) Provide all necessary care within the scope of the patient’s needs. c) Provide Service resulting in the highest levels of satisfaction as it applies to our patients, families, referring and employed physicians, EHS staff. d) Provide timely communication to all referring providers. e) Maintain a patient-centered care team while participating in performance improvement activities for the EHS System. f) All Neonatology physicians will represent EHS, and provide all care and services in a manner consistent with the mission, vision and values of Erlanger Health System and EHS. 2. Strategic Plan-Regional and Community a) Develop, implement and maintain a regional strategic plan for all areas of EHS, EHS referral region, including, but not limited to coordination with existing and RFI # 0034-1617 Neonatology Shared Services Page - 6 - future services. This also includes participating in outreach education and communication and the potential for collaboration with the regional providers. b) When directed, serve as liaison with the community and participate in such community education and civic activities when reasonably requested. 3. Hospital and Department of Pediatrics Administration a) Representatives of the Neonatology physician services group shall attend on behalf of the NICU Department, all appropriate committee meetings at Hospital/Department and medical staff level. b) Representatives of the Neonatology physician services group shall review with the management team all quality indicators and the satisfaction surveys and develop plan of action to improve the areas identified as needing improvement. 4. Efficiency AND Utilization a) Participate in cost containment efforts with the NICU management team and provide information to third party payers as requested. b) Assure appropriate coding and billing for all procedures. c) Effectively manage the utilization of hospital-based resources to improve utilization performance while maintaining high quality care. d) Advise the Hospital regarding suggested purchases of equipment and supplies. e) Audit NICU department charts and document the results in compliance with the requirements of the Joint Commission and EHS quality initiatives. 5. Teaching and Scholarly Activities a) Provide the highest levels of educational and scholarly experience for the residents, medical students and other students including written evaluation of residents and medical students in a timely manner. b) Provide nurse and physician in-service education programs as reasonably requested by hospital. c) Assist Hospital management to satisfy requirements for grant activities, research, quality, translational and implementation grants. d) Active participation in the Neonatology Medicine didactic curriculum for residents and medical students. D. Objectives The Neonatology Service objectives are to provide a structure that will: 1. General Areas a) Provide 24/7 coverage at Erlanger East Level III NICU and in house coverage for Children’s Level IV NICU, including holidays, by a sufficient number of physicians as mutually agreed between EHS and Contractor, including on-call schedules. b) Provide timely neonatology services to infants requiring transfer to the Facility (“transport services”) 24/7 including holidays. c) Attend high-risk cesarean sections and deliveries when necessary and appropriate and in keeping with applicable standards of care. d) Render non-emergency medical services to patients of Hospital as reasonably requested. e) Provide a sufficient number of board certified neonatologist available to supervise neonatal nurse practitioners and pediatric residents. RFI # 0034-1617 Neonatology Shared Services Page - 7 - f) Perform procedures and consultations with respect to patients served. g) Consult with other physicians on the Hospital’s medical staff, as required. h) Assist in the development and implementation of appropriate policies and procedures for the NICUs and for Hospital’s other departments. i) Provide Board Certified in Neonatology Medical Director responsible to perform administrative and medical services. j) Provide sedation services for NICU patients by neonatologists certified in sedation for procedures, including those certified needing ROP repair. k) Provide consultation as requested, for the NICU follow-up Clinic. 2. Strategic Plan a) Develop, implement and maintain a regional strategic plan for all areas of the EHS, EHS referral region, including, but not limited to coordination with existing and future services. b) Develop and conduct community outreach programs relating to EHS designation as a regional perinatal center. c) Develop and approve annually plan for EHS participation in receiving perinatal grant funding. d) Serve as liaison with the community and participate in community education and civic activities, including but not limited to the requirements for CRPC. 3. Quality a) Monitor and develop specific action plans to improve flow and function of the department (discharge by 11:00 a.m., participation of collaborative daily rounding, participation in predictive model around LOS, appropriate transfer between NICU units etc.). b) Address community and regional physician issues and concerns in a timely manner. c) Assure a smooth and coordinated transfer of care occurs every time on every patient. d) Assist the Hospital in complying with all Joint Commission standards applicable to the NICU and other departments of Hospital. e) Promote cost effective and efficient delivery of service and improvements in clinical quality. f) Participate in a national neonatal database such as the Vermont Oxford or database approved by Children’s Chief Medical Officer and Children’s Chief Executive Officer in order to compare local outcomes data to a national benchmark. Provide quarterly data outcomes as well as the status of quality care and process improvement initiatives planned and on-going in the NICU. g) Collaborate with MFM to provide continuum of care across service lines and participate in fetal boards. 4. Academic a) Support residency and fellowship programs at the University of Tennessee College of Medicine, Chattanooga by performing lectures, grand-rounds, conferences and other teaching and scholarly activities, including research, advocacy and quality. This includes, but not limited to assuming responsibility for development and implementation of curriculum and evaluation methods and RFI # 0034-1617 Neonatology Shared Services Page - 8 - actual bedside teaching and fellow, resident and medical student evaluations.(As outlined in UTCOMC Memorandum of Understanding). b) Participate in the development and presentation of educational seminars for registered nurses and other professional personnel with regard to neonatal services. IV. Medical Director A. Medical Director of NICU will devote 20-30% of time to administrative responsibilities. B. NICU Medical Director will require approval by the Children’s Chief Medical Officer and Children’s Chief Executive Office. The NICU Medical Director will report directly to Children’s Chief Medical Officer. C. The Medical Director will have responsibility and accountability for the following: 1. Oversee quality, patient safety, service excellence and behavior of physicians and NNP providing neonatology services to all facilities within the EHS. 2. Participation in neonatal initiatives set by EHS. 3. Serve as a physician liaison with hospital administration with respect to issues impacting care in the NICU and /or administrative practices. 4. Provide nurse and physician in-service education programs as reasonably requested by hospital. 5. Provide orientation and evaluation of new physicians and NNP in the NICU. 6. Support hospital’s mission and commitment as an academic medical center. 7. Oversee the performance of all Neonatology Services provided by Specialist at the facility. a) In conjunction with Children’s CMO and quality oversight committee develop standardized pathways of care that will be implemented by early 2018. b) Quality measurement and performance reporting including but not limited to: 1) Compliance with standardized pathways of care for each physician/NNP. 2) Participate of submission of “U.S. News world report top 50 Hospital” and use as quality measures of achievement. 3) Create and develop processes around measuring, tracking and improving HCHAPS, Vermont Oxford and National and State Children’s Hospitals’ Solutions for Patient Safety. 4) Actively participate and represent Children’s Hospital at Erlanger in TIPQC (Tennessee initiative for Perinatal Quality Care). RFI # 0034-1617 Neonatology Shared Services Page - 9 - V. 8. Assure every employed neonatologist/NNP meets the criteria for UTCOMC clinical faculty appointment and provides the academic level of performance including but not limited to teaching and evaluation of residents and medical students. Indicators Please respond to the following indicators and questions in your response: A. Background 1. Identify Group and Principal Contact. 2. Describe your Group’s structure and leadership. 3. Describe your Group’s experience with Neonatology Services or other similar ventures. 4. How would you plan to work with Health System to provide regional opportunities to support a long term strategic plan? 5. Describe the benefits of contracting with your Group. 6. List the names of the proposed professionals for staffing if available at this time. 7. Provide a current client list for reference purposes. 8. Please list all third party payer programs in which the Group participates and indicate whether the Group would be willing to participate in all third party payer programs in which EHS participates. B. Operations 1. Please describe how you will meet the above goals and objectives, including clinical care, teaching, other scholarly activities, leadership and quality. 2. Describe any hospital obligations for contractor’s billing. 3. Describe your proposed staffing patterns to meet the needs and facilitate efficient function and flow. 4. Describe your planned on-call schedule to provide for the seasonal influx of patients and/or changes in volume of patients. 5. Describe your quality review program and processes to improve outcomes, service, flow and practice. 6. Please describe how your groups Neonatology EHR will interface with the EHS inpatient EHR. 7. Describe your incentive pay system and corrective action and disciplinary system for physicians. 8. What are the minimum consecutive days a covering professional will work? 9. Are you familiar with EHS’s Medical Staff’s Bylaws and Policies relating to admissions, discharges, and medical records completion and are you willing to adhere to these policies? 10. Will you agree to comply with all applicable laws and regulations, including the laws more commonly known as Stark and the Anti-Kickback law, EHS’s Code of Conduct and Ethics, and EHS’s Compliance Program, including participation by professional personnel in compliance training? 11. What other services or benefits would your group bring to EHS? RFI # 0034-1617 Neonatology Shared Services Page - 10 - C. Financial 1. Describe any financial arrangements required from EHS. Describe any space or personnel support required from EHS. 2. Confirm your group is aware that EHS does not intend to have a separate Medical Director contract. Providing protected Medical Director time and services should be within the contracted value; time allocation is to be part of the value proposition. D. Utilization: 1. Describe your plans to manage utilization, efficiency and cost effectiveness of resources. 2. What would be your implementation timeline? 3. Describe your data measurement process and reporting process for key indicators (Service, Outcome and Costs). E. Ethical practice: 1. Please outline current or proposed processes and programs to assure compliance insurer requirements and with all CMS and state laws and regulations to protect all parties from health care fraud. Is the applicant or any of the proposed professionals currently or ever been indicted for health care fraud, Medicare fraud, Medicaid Fraud or excluded from participation in any insurer program, state or federal health care program? If so, please list all such exclusions and the underlying reasons, including state licensure actions, indictments, court findings and/or settlements in chronological order. VI. Response Content - Questions For Response Please respond to each of the following questions in your response. A. Group History and Description 1. Please describe the corporate structure of the Group, provide a list of your Group’s officers, directors and shareholders, and describe the legal relationship between the Group and the physicians who would provide services at the Hospital (e.g., bona fide employees, independent contractors, partners, shareholders). 2. Does the Group obtain management or billing services from any third party? If so, describe the nature of that engagement and describe the entity or entities from which your Group receives these services. 3. Discuss the stability of the Group (e.g., longevity, recruitment, retention, etc.). 4. Discuss the leadership experience of the Group and the individual that you propose to serve as Medical Director. For such individual, please provide curriculum vitae. 5. Identify the number of board certified and board qualified Neonatology Services employed by the Group. Detail the backgrounds, education, credentials and experience via curriculum vitae of those Neonatology Services who would provide patient care services at EHS. 6. Discuss receptivity to and plan for integrating into the Group qualified Neonatology Services who are currently providing Neonatology Services at the Hospital. RFI # 0034-1617 Neonatology Shared Services Page - 11 - 7. 8. 9. 10. 11. 12. 13. Describe the nature of your past/current relationship with Erlanger Health System and its affiliated organizations, if any. List the facilities where you are currently providing Neonatology Services. Please provide the name, address and telephone number of at least two (2) references at such facilities. Identify and describe any and all potential conflicts of interest involving the Group, its officers, shareholders, directors and employees, which may arise if the Group is awarded the contract to provide services at the Hospital. The term “potential conflict of interest” includes, but is not limited to: (i) a member of the Group or immediate family member holding a position of leadership in Erlanger Health System, serving as a trustee, an officer, or a member of a Medical Staff committee; (ii) the Group or a member of the Group serving in a leadership capacity with any hospital or health system that competes with the Hospital in the Chattanooga, TN. metropolitan area; or (iii) Group or a member of Group having an ownership interest (other than nominal amounts of stock in publicly traded corporation) in or a compensation relationship with any vendor doing business with the Hospital or Erlanger Health System; list any issues (past or present) you resolved or are currently resolving; and describe the status of such issues. List any contracts held by the Group during the past three years which have expired without renewal or have been terminated and describe in detail the circumstances surrounding such nonrenewal or termination. Identify your current professional liability insurance company and the amount of coverage you carry. Provide a detailed description of any investigation, inquiry, review, litigation or administrative proceeding initiated by any third-party payor, or the Medicare or Medicaid program within the past ten (10) years involving the Group, any officer, director, employee or contractor of the Group. Provide research and publication history, results and future plans. B. Operating Expertise and Philosophy 1. Detail your proposed staffing plan for providing Neonatology Services and the specific providers and their qualifications that you will assign as Neonatology Physicians at EHS. 2. Include details in your proposed staffing plan the use and type of extenders and ratios. 3. Explain in detail any sub specialty training your team will bring to EHS (e.g. pediatrics, etc.). 4. Describe your working relationship with your staff (e.g. conflict resolution, employee development plans, disciplinary procedures, etc.). 5. Describe the Group’s system for compensating physicians, including its methodology for awarding bonuses. 6. Discuss the Group’s philosophy of customer service. Define who the customer (both internal and external) is and any applicable courses your individual physicians have attended in the last two (2) years. RFI # 0034-1617 Neonatology Shared Services Page - 12 - 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. Define how the Group would measure patient satisfaction; how you would hold the Group accountable for patient satisfaction and your plan of correction, should patient satisfaction decrease or patient satisfaction issues arise. Define patient satisfaction surveys, results, and any statistics the Group has collected to support your group’s philosophy. Detail all Quality Improvement and Process Improvement initiatives the Group has implemented within the last year and the results of those initiatives. Describe any benchmarking information you have collected and how you compare to other Neonatology Services groups. Also provide any third party peer reviews conducted and describe the Group’s plan to provide such information to the Hospital on a six- or twelve-month basis. Describe the Group’s patient safety and risk management programs, including a description of any risk management or patient safety initiatives undertaken in the past year and the results of such initiatives. Define how you have assisted the hospitals at which you have provided services in controlling costs (e.g. standardization of procedures and/or products, developing protocols, ordering appropriate procedures with clinical indications, etc.). Describe your proposed strategies to market Neonatology services to the community and physicians. What marketing strategies have worked the best for your group in the past? Describe the Group’s vision of the future for Neonatology services (e.g. technological advances, etc.). Describe the Group’s mission statement, vision and primary goals as set forth in your strategic plan. Define any groups of patients for which the Group would be unable to provide services, if any, and why. Detail the clinical appropriateness criteria the Group has developed to ensure consistent standards of care. Explain how your group educates the physicians in this process and monitors their activities. Describe your experience with managed care and what creative pricing strategies you have used or are presently using to attract managed care entities. List the names of the managed care entities with which your group currently has a participating provider agreement. Describe all data and reports that your group would provide on an ongoing basis to the Hospital and how such data and reports would be of benefit. Describe the Group’s data needs from the Hospital as well as your hardware requirements (e.g., computers, printers, etc.). Describe the methods or programs that the Group uses to ensure that its physicians treat patients in a timely manner, consistent with quality health care. Describe those performance measures that the Group would be willing to have “at risk,” if any. RFI # 0034-1617 Neonatology Shared Services Page - 13 - C. References List the names, contact person(s), addresses and telephone numbers of all references, which should include: 1. One (1) Hospital Administrator 2. Three (3) Physician References (may be from the following specialties, one must be from Neonatology): a) Neonatology b) Pediatrics 3. One (1) Department of Medicine or Neonatology Services Section Chair RFI # 0034-1617 Neonatology Shared Services Page - 14 - Attachment 1 – Definitions 1. "Minority Business" - A business where at least fifty-one percent (51%) is owned by one or more minority persons or socially and economically disadvantaged individuals, or in the case of a corporation, in which at least fifty-one percent (51 %) of the stock is owned by one or more minority persons or socially and economically disadvantaged individuals; and of which the management and daily business operations are controlled by one or more of the minority persons or socially and economically disadvantaged individuals who own it. 2. "Minority Individual" - A person who is a citizen or lawful permanent resident of the United States and who is from a background described in the instructions for completion of Form EEO-1 and its appendix all as required by Section 709(c) of Title VII, and the applicable regulations, Sections 1602.7 1602.14, Subpart B, Chapter XIV, Title 29 of the Code of Federal Regulations, which include as presently drafted: a. African-American (Black) (Not of Hispanic origin) - All persons having origins in any of the Black racial groups of Africa; b. Female; c. Hispanic - All persons of Mexican, Puerto Rican, Cuban, Central or South American, or other Spanish culture or origin, regardless of race; d. Asian or Pacific Islander - All persons having origins in any of the original peoples of the Far East, Southeast Asia, the Indian Subcontinent, or the Pacific Islands. This area includes, for example, China, India, Japan, Korea, the Philippine Islands, and Samoa; e. American Indian or Alaskan Native - All persons having origins in any of the original peoples of North America, and who maintain cultural identification through tribal affiliation or community recognition; 3. “Small business enterprise" includes Proprietorship, Partnership, Limited Liability Company, Corporation, or other form of business, with annual gross revenues of less than the sum of Four Million Dollars ($4,000,000). 4. “Socially and Economically disadvantaged individual" means an individual who is within either or both of the following groups: a. Socially disadvantaged individuals are those who have been subjected to racial or ethnic prejudice or cultural bias because of their identity as a member of a group without regard to their individual qualities. b. Economically disadvantaged individuals are those socially disadvantaged individuals whose ability to compete in the free enterprise system has been impaired due to diminished capital and credit opportunities as compared to others in the same business area that are not socially disadvantaged. 5. “Disabled Veteran”- an individual who has served in the U.S. Armed Forces and who has been Disabled in the line of duty. If your business qualifies for any of the minority categories above, please include a copy of the certification with the RFI response. RFI # 0034-1617 Neonatology Shared Services Page - 15 - Attachment 2 – Proposer Statistical Data RFI Name: * This Document is Mandatory* Neonatology Shared Services RFI Ref #: 0034-1617 The following information is gathered for statistical use only: 1. Type of Business: (Check Appropriate) _______MANUFACTURING 2. _______DISTRIBUTION _______SERVICE List Specific Product Line(s): __________________________________________________________________ 3. Type of Ownership: (Check Appropriate) _____ Male ______ Female _____ White ______ African American _____ Asian or Pacific Islander ______ Hispanic _____ American Indian or Alaskan Native ______ Small Business Enterprise _____ Socially & Economically Disadvantaged _____ Minority Business _____ Other: (Please Specify) ______________________________________________________ 1. Explain how you demonstrate your good faith commitment for equal opportunity for Minority Businesses (attach a detailed explanation). 2. Does your company have physician ownership? If yes, please provide detailed information as to the ownership. I, the undersigned, hereby certify that the foregoing statistical information and any attachments hereto are true, accurate, and in accordance with the definitions set forth in this request for information to the best of my knowledge, information and belief, and those made on information and belief are believed to be true, accurate, and in accordance with the definitions set forth in this request for information. Signature: Print Name: RFI # 0034-1617 Neonatology Shared Services Page - 16 - Title: PROPOSER NAME: CORPORATE ADDRESS: CITY: ZIP: STATE: PHONE: For EHS use only: Attachment 3 – NICU Department Facility List Children’s Hospital at Erlanger 910 Blackford Street Chattanooga, TN 37403 423-778-6011 Erlanger East 1755 Gunbarrel Road Chattanooga, TN 37421 423-778-8400 RFI # 0034-1617 Neonatology Shared Services Page - 17 -