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MODUL PERKULIAHAN Penulisan Media PR Eksternal Pengantar & Signifikansi Penulisan Public Relations Sabtu,03 September 2016 Fakultas Program Studi Ilmu Komunikasi Hubungan Masyarakat Tatap Muka 01 Kode MK Disusun Oleh 42009 Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Abstrak Kompetensi Modul kuliah ini membahas: Definisi,Unsur,Fungsi,Tujuan PR,Signifikansi Penulisan PR,Jenis dan Produk tulisan PR. Mahasiswa diharapkan dapat memahami dengan baik signifikansi antara PR,komunikasi,dan kegiatan menulis. What Is Public Relations (PR) Writing? All public relations writing attempts to establish positive relations between an organization and its various publics, usually through image-building techniques. Most writing in the realm of public relations falls into two rather broad categories: uncontrolled information and controlled information. Uncontrolled Information Information that, once it leaves your hands, is at the mercy of the media is uncontrolled information. In other words, the outlet in which you want the infor- mation placed has total editorial control over the content, style, placement, and timing. Such items as news releases are totally uncontrolled. For example, you may write what you think is the most effective, well-thought-out news release ever presented to your local paper, but you never see it in print. Or maybe the paper does use it, but leaves out all of your skillfully crafted sentences about your employer. In these cases, the newspaper editors have exercised their prerogative to control your information. Once you put it in their hands, they get to decide what to do with it. Then why, you’re probably asking yourself about now, even use uncontrolled information? For at least two reasons. First, it’s generally cheaper because you don’t have to pay for production or placement costs. Second, your message gains credibility if you can pass it through the media on its way to your target publics. I’ve sometimes referred to this technique as “information laundering” (humor- ously, of course). The fact is that our messages are often viewed by our target publics as having a vested interest—which of course they do. However, when those same target publics see the same message served up by the media, it seems to gain credibility in their eyes. Obviously, this is also true for passing the infor- mation through any credible second party such as magazines, opinion leaders, or role models. Thus, the loss in control is usually more than balanced by the overall gain in credibility. Controlled Information Information over which you have total control as to editorial content, style, placement, and timing is controlled information. Examples of controlled information are institutional (image) and advocacy advertising, house publica- tions, brochures, and broadcast material (if it is paid placement). Public service announcements (PSAs) are controlled as far as message content is concerned but uncontrolled as to placement and timing. To get the most out of any message, you should send out both controlled and uncontrolled information. That way, you can reach the broadest possible target audience, some of whom will react more favorably to one type or the other of your approaches. 2016 2 Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id The Role of PR Writing Credibility What you write affects your credibility. Whether you are stating the facts or giving an opinion, accuracy is important in PR. Communicating using the written word makes what you say a matter of record. Putting words in print, whether online or offline, is an important step for your organisation or your client, so accuracy is a critical factor in protecting your reputation. Making claims that cannot be substantiated or setting out statements that are potentially damaging to a person’s or organisation’s reputation can open you up to prosecution for libel or slander. There are also strict rules that govern the disclosure and timing of certain types of information, for example, those relating to companies listed on the Stock Exchange. The principle of communication Communications articulate what you want people to think, feel and say about you and your organisation. You want people to remember your communications and act on them. They lie at the heart, and you could call them the ‘DNA’ of PR. Messaging, also known as key messaging, is the process or principle of defining precisely what it is you have to communicate to your target audiences and packaging it in such a way that it is memorable and supportable. In other words, the principle of messaging requires you to write for a specific reason and the more the impact of the message can be measured, that it is published in your target media or visible to your target audience, the more effective your communications will be. The principle of messaging applies to the spoken word, but crucially for Unit 3: Understanding the use of the written word for public relations, it underpins written communications across all PR disciplines. Things to remember: Written communications: 2016 contain impressions and meanings are supportable and provable are generally outward looking comprise positive impacts, effects and solutions mix facts, opinion and people are simple and reasonable. 3 Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id Tools of the PR Writer As with any trade, public relations writing uses certain tools through which messages are communicated. The most common are listed here. a. News releases are the most widely used of all public relations formats. News releases—both print and broadcast—are used most often to disseminate information for publicity purposes and are sent to every possible medium, from newspapers to radio stations to Internet sites. b. Backgrounders are basic information pieces providing background as an aid to reporters, editors, executives, employees, and spokespersons. This informa- tion is used by other writers and reporters to “flesh out” their stories. c. Public service announcements are the broadcast outlet most available to non- profit public relations. Although the PSA parameters are limited, additional leeway can be gained by paying for placement, which puts it in the category of advertising. d. Advertising is the controlled use of media ensuring that your message reaches your audience in exactly the form you intend and at the time you want. Advertising can be print, broadcast, or Web-based. e. Articles and editorials are usually for newsletters, house publications, trade publications, or consumer publications. In the case of nonhouse publications, public relations articles are submitted in the same way as any other journal- istic material. Editorials can be either paid for or submitted uncontrolled and vie for placement with comments from other parties. f. Collateral publications are usually autonomous publications, such as brochures, pamphlets, flyers, and other direct marketing pieces, that should be able to stand on their own merits but can be used as supporting information for other components in a package. They might, for instance, be part of a press packet. g. Annual reports are one of the most produced organizational publications. Annual reports not only provide information on the organization’s financial situation but also act as a vehicle for enhancing corporate image among its various internal publics. h. Speeches and presentations are the interpersonal method of imparting a position or an image. Good speeches can inform or persuade, and good presentations can win support where written methods may fail. i. 2016 4 The Internet has increasingly become one of the most important communica- tions tools available in public relations. Writing for the Web is challenging and exciting and can garner results often more quickly than any other format. Although these are not the only means for message dissemination at the disposal of the public relations writer, Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id they are the methods used most often. Knowing which tool to use requires a combination of experience, research, and intuition. The following chapters do not purport to teach you these qualities. Rather, they attempt to provide you with a framework, or template, from which you will be able to perform basic tasks as a public relations writer. The rest is a matter of experience, and no book can give you that. General PR Written Communication For most general PR purposes, written communications can be grouped into the following channels and outputs: emails: electronic communication between you and your client letters: formal written communications in the traditional way reports: for example, a monthly progress report to summarise what you have done as part of your PR programme proposals: ideas and recommendations for future PR activities manuals: technical writing that explains how to do or use something magazines: publications that carry news and features newsletters: regular hard copy or electronic summaries of your news developments websites: online destinations to promote an organisation or individual white papers: research-driven explorations of a topic or issue on which an organisation seeks leadership positioning précis: summaries of, for example, news coverage marketing materials: for example, advertisements, flyers, brochures, emails, posters, websites, banners. 2016 5 Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id The Process of PR Writing All forms of writing for public relations have one thing in common: They should be written well. Beyond that, they are different in many ways. These differences are related primarily to purpose, strategy, medium, and style and format. As you will see, these elements are interrelated; you can’t think about a single element without conceptualizing the others. For example, purpose and strategy are inti- mately related, and choice of medium is inextricably bound to style and format. As to purpose, a public relations piece generally is produced for one of two reasons: to inform or to persuade. Strategy depends almost completely on the purpose of a given piece. For instance, a writer might choose a persuasive strat- egy such as argument to accomplish his or her purpose, which is to persuade a target audience to vote for a particular mayoral candidate. The medium that you choose to deliver your message will also dictate its style and format. For example, corporate magazines and newsletters use standard magazine writing style (which is to say, a standard magazine style of journalism). Newsletter writing, by contrast, is leaner and shorter and frequently uses a straight news reporting style. Folders (commonly referred to as brochures) are, by nature, short and to the point. Copy for posters and flyers is shorter still, whereas pamphlets and booklets vary in style and length according to purpose. Writing for the Internet may incorporate any or all of these styles in slightly to greatly abbreviated formats. Beginning here and continuing throughout the book, we will deal with these elements of public relations writing: purpose, strategy, medium, and style and format. Before we begin, however, we need to address the issue of planning. That is the subject of the next chapter. Media PR written communication Written communications for print and broadcast media can be grouped into the following channels and outputs: 2016 6 emails letters online newsrooms or press offices: electronic interfaces, often on a client website, where journalists can access information, quotes or images news releases: standard vehicles through which to promote your news and developments features: for example, case studies and profiles, see page 8 for more information Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id advertorials: paid-for space in a newspaper which looks as if it is editorial, but which typically says ‘advertising feature’ above promotions, giveaways and competitions: copy that relates to special offers you may have set up typically in national, regional or local newspapers tweets: called Online and digital communications blogs: called Online and digital communications You do not need to become expert in producing all these written communications, but you do need to be able to recognise them and understand their primary functions. The role and function of style Writing in PR, just like writing in an occupation such as journalism, is driven by method. Depending on the nature of the audience you are communicating with, your editorial copy, combining your messages, facts and opinions, needs to be packaged in a style and format that is recognisable, and thus useful, to your target audience. The more effectively you can harness a style and form that is suitable and relevant to your audience, the better the result your written output will produce, whether a news release targeting journalists and their readers or a research report directed at analysts. Remember though, that style and form cannot replace content. Style guides Many organisations will have a style guide. The guide is the agreed approach to written outputs. Style guides cover everything from word count and format on the page, through to more contentious aspects of grammar and punctuation. Brand guidelines may also feed in to the writing style, tone and formatting of text, logos and images in written communications. Ask to access your own organisation’s style guide to get to grips with the details that define your own house style. In general, style guides are used: to ensure that communications from an organisation or on behalf of an organisation are consistent and coherent as a framework to establish a stronger, more consistent connection with the audience to get messages across more effectively, foster dialogue and increase interaction to make an organisation and its services more accessible and relevant to help all of an organisation’s employees, or people speaking on behalf of an organisation, to speak in one voice: to explain, show and tell. 2016 7 Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id Sources Beckwith,Sandra.2003. Complete Publicity Plans. Bivins,Thomas H.The Basics of Style to accompany Public Relations Writing The Essentials of Style and Format. Fifth Edition.2005. Dunn, J. (2007) Public Relations Techniques that Work, London: Crest Publishing. Foster, J. (2008) Effective Writing Skills for Public Relations (4th edition), London: Kogan Page. Newsom, Dough & Jim Haynes. Public Relations Writing Form & Style.2011. Yale, David,R. 1995. Publicity and Media Relations Checklists. 2016 8 Penulisan Media Public Relations Eksternal Haililah Tri Gandhiwati,S.S.,S.Si.,M.M. Pusat Bahan Ajar dan eLearning http://www.mercubuana.ac.id