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Maryam Alsulaiman 200901199 Khlood AlOatibi 200900793 Ryam ALSubaiee 201001834 Conflict Management •Conflict management and Negotiation Terms. •CASE 13.1 – Defining the case. • Case Discussion Questions. •How to solve the case. •Summary. Conflict management is the practice of identifying and handling conflict in a sensible, fair, and efficient manner. Conflict management requires such skills as effective communicating, problem solving, and negotiating with a focus on interests. Negotiation is the process of discussing a problem face to face in order to get/reach a goal. 1- do not think of negotiation as a game. 2- Be prepared. 3- Know relevant aspects of your own personality and behavior tendencies as well as your needs, goals, and power. 4- Perceive and assess relevant aspects of your counterpart’s personality, Needs, power and behavior. 5- practice the rules of effective listening, speaking, filtering, and watching. 6-Never lose control of yourself. 7- Always look for common ground and common goals. 8-Know when to continue and know when to walk away. 9-Maintain your personal integrity and trust yourself. 10-Never negotiate with someone who has no authority to commit. 11-Confirm the status of the negotiation. 12-Put it in writing as soon as possible. Chapter 13 – Case 13.1 Defining the case: Clint is Marilyn’s supervisor. Marilyn is a dedicated parttime employee who is known for taking on responsibility. Clint joked with his colleague that he could trick Marilyn into completing a project for him so that he could take a long weekend. Clint told Marilyn that only she had the skills and conscientiousness to complete the project properly and on target and, further, that it would be a big favor to him if she would accept the challenge. Marilyn agreed to do the project ; however, when she could not reach Clint over the weekend to obtain additional explanation that was critical to completing the project , she left it incomplete. Clint placed full responsibility for the failure squarely on Marilyn who now feels that her stellar record has a big blemish. Marilyn is lamenting all this after giving up her entire weekend with no extra pay, to boot. Case Question no.1 1 – which rule of negotiation did Clint break ? Case Question no.2 2– which rule of negotiation did Marilyn break ? Case Question no.3 3 – Can Marilyn still recover from her mistakes here? If so, how ? How to solve this case Summary : From the case we learned how to negotiate and have things in our side. And take the whole responsibility. Doing the work on a complete way.