Download M2M Service Management Domain

M2M – It Don’t mean
a thing
unless….
Paul D. Bloom
IBM
CTO Telecom Research
What is Machine-to-Machine (M2M) ?
M2M solutions focus on the remote collection of data from embedded
sensors
chips placed
on objects (Objects
What isorMachine
to Machine?
(M2M) can be Production machinery,
Final Products,
Pallets, Containers
used to ship those
products,
WhatBoxes,
is Machine
to Machine?
(M2M)
Truck to deliver them…) This data is transferred across wired or wireless
lines to a remote destination where it can be integrated with other
information to provide business value: like to improve a particular process
within an enterprise, to allow to offer new services, such as
Asset Monitoring
Condition Monitoring
Fleet Monitoring and Management
RFID based solutions
Some customers like Telcos, Energy & utilities or new entrants are looking at
providing to the market(s) they address some M2M solutions sold as
Services, they become M2M Services Providers
Machine to Machine Services
Security Systems
Building/Home Automation
Health Care
Time and Attendance
Remote Meter Reading
Transportation
Vending Machines
Manufacturing
Fleet Management
Sensors Network
Data Center
Insurance
Utilities
Oil and Gas
Machine to Machine Service
Delivery Chain
Remote Device
Domain
Instrumented
Network
Domain
Interconnected
Service
Application
Domain
Intelligence
INTERNET OF THINGS
Machine to Machine Service
Challenges
Remote Device
Domain
- Device availability
- Diversity of device
types
- Many device
management
standards
Network
Domain
- Mission-critical availability
levels
- Signalling & Bearer
capacity to support remote
devices
- Evolving network
technology
- Changing application
communication
requirements
- Many M2M services have
very low data-rates/ARPU
Service Application
Domain
- Scalable remote device
management
- IT infrastructure
availability
- Security and data
Protection.
Different M2M services require
different grades of
management:
• Mission critical services
 real-time notification of
individual connection problems.
• Near real-time services (e.g. river
–level gauge monitoring)
 Monitor connectionestablishment on demand
• Batch services (e.g. periodic
upload of vending machine stock)
 can be postponed until the
network is less busy, near realtime monitoring
Machine to Machine Service
Management
Integrated
Integrated
M2M Service
M2M Service
Management
Management
Domain Domain
-Service Quality
-Service
Monitoring
Quality and
Monitoring
Problem
and
Detection
Problemacross
Detection
all domains.
across all domains.
- Monitoring- and
Monitoring
reporting
and
ofreporting
device level
of device
qualitylevel
dataquality
from remote
data from
device
remote
domain
device domain
- Management
- Management
of SLAs e.g.ofbetween
SLAs e.g.
Mobile
between
Operator
Mobile
and
Operator
M2M Service
and M2M
Provider
Service Provider
- IT infrastructure
- IT infrastructure
monitoring. monitoring.
- IT and Device
- IT and
Asset
Device
management
Asset management
Remote Remote
Device Device
Domain Domain
NetworkNetwork
Domain Domain
Service Service
Application
Application
Domain Domain
Scaling for monitoring very large
number of individual
connections.
Instrumented
InstrumentedInterconnected
Interconnected Intelligent
Intelligent
Machine to Machine Service Requirements
• Collect data from a massive quantity of mobile wireless-enabled sensors
or sensor networks via the mobile network.
• Ability to issue commands to sensor and actuator networks via the
mobile network.
• Ability to distribute data to remote devices via the mobile network (e.g.
electronic information displays.)
• Support different levels of management capability for different types of
machine-to-machine networks.
– Firmware distribution
– Event monitoring
• Security, privacy and data protection.
• Connect many different types of M2M service data centers to the mobile
network.
• Monitor and manage service quality delivered to each M2M solution.
Machines
Service providers are looking at becoming M2M Service
Provider to avoid to be “commoditized” by just being a
pipe provider.
Tagged
Objects
Buildings,
Lighting, Security
Label/Tag
Printers
M2M Services Provider
M2M Messages provider
M2M Pipes provider
Meters
Fleet
Vehicles
Enterprise
Applications
Users
Enterprise
Remote Assets
Business Environment
RFID Supply Chain
M2M Service Provider Platform:
Tagged
Objects
Multi-Services
Multi-companies
Multi-User roles
RFID Asset Tracking
Label/Tag
Printers
Buildings,
Lighting, Security
Fleet
Vehicles
Enterprise
Users
Condition Monitoring Services
GPRS
EDGE
3G
Meters
SOA
ADSL
Fixed lines
Metering Services
Provisioning
Device Management
Billing
Security
Monitoring
SLA enforcement
Enterprise
Applications
Service Creation
Fleet Services
based on
IBM Service Delivery Platform
HomeControl
Meter
Security
External Service enablers
OSS/BSS systems
Different business models
•
Case 1
Managed Services Platform
 M2M Hosted
Applications
Tagged
Objects
•
M2M Enablers
Label/Tag
Printers
Buildings,
Lighting, Security
ADSL
Fixed lines
• Event Management
(RFID, Fleet,...)
• Business Integration
• Business Process Mgt
• Message Routing
• Device Management
•
•
•
Internet
Meters
GPRS
EDGE
3G
Fleet
Vehicles
HomeControl
Machine-to-Machine allows
communication between machines,
sensors & actuators and
applications.
The machines, sensors or actuators
can be directly connected to the
networks or use devices or
gateways to be reached
Applications can be hosted by a
service provider (Case 1)
or can be within the enterprises
(Case 2)
Or can be provided by a partners
Enterprise Customer
Common Enablers
Case 2
Enterprise Applications
 Enterprise Data Store
• Access control
• Subscription Mgt
• B2B Gateway
• Presentation services
• User Directory
• Service Directory
Meter
Dashboards
Customers
Case 3
Telco Partner
Security
Entertainment/
Gaming
Remote Assets
OSS/BSS systems
M2M Service Provider
Partner Admin.
Challenges
•
•
•
•
•
•
•
•
Scaling network capacity required to support the number of remote devices that must be connected to
network.
Maintaining communications capability between remote devices and the service data centers.
Scaling device management capacity for number of remote devices that need to be managed e.g. firmware
upgrades, provisioning.
Real-time notification of infrastructure problems for mission critical applications such as home health
monitoring.
Many M2M services have very low data rates, paying for reliable connectivity
– Very low ARPU (necessary and feasible)
– Need to monitor and enforce data rate caps.
Different M2M services require different grades of service:
– Mission critical services may need constant monitoring of connection to each device, and real-time
notification of connection problems.
– Some services (e.g. flow-rate monitoring from a gauge on a gas pipeline) require connection
establishment on demand.
– Some services (e.g. routine daily upload of stock in a vending machine) can be postponed until the
network is less busy.
Lack of common standards across industries.
Security
M2M Key Enabler
to a
Smarter Planet – How can
we live together, better?
How can you partner with
IBM
Thanks!
Back up
Architecture Overview
Machines
Buildings,
Lighting, Security
Edgeless
S&A
M2M Service Provider Platform
Open M2M enablers
Label/Tag
Printers
Open DataCapture
Tagged
Objects
Devices
Portal
Users
BPM
Service
Bus
B2B
GW
Proprietary
gateways
EPCIS
Proprietary
Proprietary
GW
GW
Meters
Fleet
Vehicles
Enterprise/
Partner
Applications
Apps
Apps
Data Model
System Management
Edge devices
& gateways
External Service enablers
OSS/BSS systems
Home Service Delivery
Environment
Service Portal
OSS-BSS
Appliances:
lights, smoke detectors, white goods
Home Cloud
Service
Platforms
Home
Manager
Gateway
Zigbee
IPTV Service
Platforms
VoIP
Service
Platforms
Mobile
Service
Platforms
Digital Media:
Ethernet
PLC
WLAN
802.15.4
(ZigBee)
…….
Access
Network
DLNA
Video, TV, Music
Devices:
Phones, games, healthcare, internet radio
Broadband
Gateway
Communication:
TR-069
OSGi,
UPnP
PCs, laptops, printers
Home Management
Enablement
UPnP
TR-XXX
Proprietary
Discovery
Fault Management
Stor
age
Stor
age
Agent
Agent
Alarms, Events
Agent
Agent
Object Mgt
Configuration / Load
Management
State Mgt
Alarms, Events
Performance
Management
Accounting
Management
HMIP Request / Response HMIP
Agent
Mgr File Transfer
Home
Alarm Mgt
Event Mgt
Requests,
Responses
Agent
Security Mgt
Schedule Mgt
Agent
Security
Management
Home Control e.g.
DLNA, Temp Control etc.
Agent
Home
Managem
ent
Informatio
OSGi,
UPnP
Agent
Frame
work
Functio
PM data,
Software
Loads
Agent
Home Agent
Agent
femtocell