Download Levels of Communication

Communication Skills for
Presentations:
Good volume, voice
inflection, pronunciation,
good hand & facial
expressions, eye contact,
well-organized, interesting,
well-paced, accurate
information, enthusiastic…
LEVELS OF COMMUNICATION
1 Cliché ice breakers, no personal info
2 Giving Information and Reporting
Facts
without feelings or opinions; includes gossip.
“You know what happened today?”
3 Expressing Ideas
thoughts, decisions, judgments.
4 Sharing Feelings
emotions, vulnerable
“I think we should work together on this project.”
5 Self-Disclosure
total openness, honesty, fears
“I’m really scared I won’t succeed.”
TYPES OF COMMUNICATION:
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Verbal:
-Speaking
-Listening
-Context of message
(public vs private)
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Nonverbal:
-Signs and symbols
-Body language
-Facial expressions
Research shows it takes 90
seconds to form a definite opinion
about someone.
First Impressions are based
on:
55% = appearance
38% = the way we sound
7% = the words we use
Do you need to be more
assertive??
Do you have trouble telling someone
when you’re angry?
Do you have trouble standing up for
yourself or setting boundaries??
Assertiveness:
Being able to express
personal feelings, wants
and needs directly, without
putting down or hurting
others.
“Hey,
give
me
my
ball
back
…”
Assertiveness Skills:
State your position.
Offer a reason.
Acknowledge the other
person’s feelings.
“I-Statements”
Statements that allow
people to take responsibility
for their own thoughts,
feelings and needs without
blaming/accusing others.
“I think…”, “I feel…”, “I
believe…”, “I need…”
“You should keep your room
cleaner.”
“I get upset when I see the mess in
your room.”
“You never turn in your
homework on time.”
“I’m concerned because your last
3 assignments have been late.”
“You really don’t care what
I think.”
“I feel hurt when people
don’t listen to me.”
worksheet:
Why?
What are they trying to say?
What do they want?
“I feel frustrated when
people make me do silly
things.”
“I think we should try to go
through one-at-a-time since
the door is kinda small.”
Characteristics of a Clear
“NO” statement:
Use the word “NO.”
Body language supports “NO”
message.
Tone of voice supports “NO”
message.
Repeat as necessary.
Use relationship-building statements,
if appropriate.
Types of Refusal Skills:
-Clear “NO” statements
-Fogging statements-tacit
agreement or humor to get control
-Delaying statements-break the
mood, give more time…
-Alternative Actions
-peer activity
Example:
pressured to smoke pot.
Say “No” firmly and
immediately with
corresponding body
language.
Fogging: “hey, great idea.
Maybe we can both get
arrested and meet Bubba!”
Delay: “Let me get back to
you on that…I gotta pee!”
Alternative: “Let’s go play
xbox instead.”
(Group activity)
Take out a blank piece of paper. Write a ½
page summary based on the “Levels of
Communication” and the a ½ page on“Good
and Poor Listening Skills” Outline Journals.
Include: How well you have been able to
get to the deeper levels of communication;
with whom and how often you have
reached these levels? How have you
improved, specifically?
What “good” listening skills you have been
using and what “poor” ones you have
eliminated; with whom and how often, etc.?