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Work Readiness Program Willingness To Learn Objectives List three reasons why employers value an employee whose attitude expresses a willingness to learn. Describe the importance of communication skills to job success. Describe the five competency areas of emotional intelligence. Willingness to Learn Is the “glue” that holds together all the other work readiness traits. Attitude Adaptability Problem Solving Why Learning is Important in the Work Place Companies have to be in a constant state of growth to survive. It is our nature to want to learn We are most valuable to our employer if he/she perceives us to be eager to learn Learning: What It’s All About Communication is for… Social – Communication is vital to social interaction. Informational – Communication is how we impart information to others. Expressive – We express our thoughts and feelings using communication. Persuasive – We persuade others by communicating with them. Listening Fosters respect Promotes cooperation Reduces stress Stimulates team solidarity Brings out real issues Listening Improves accuracy Promotes better understanding Facilitates self-discovery Leads to better decision-making Tips to Become a Better Listener Become aware of your own listening habits Share responsibility for 2-way communication Be physically attentive Concentrate on what the speaker is saying Listen for the total meaning, including feelings More Listening Tips Observe nonverbal signs Adopt an acceptable attitude toward the speaker Express empathetic understanding Listen to yourself Take appropriate actions Listening “Don’ts” Don’t mistake not talking for listening Don’t interrupt needlessly Don’t pass judgment too quickly Don’t argue simply to prove you are right or for ego sake More Listening Don’ts Don’t ever tell a speaker “I know exactly how you feel” Don’t overreact to emotional words Don’t give advice unless it is requested Don’t use listening as a way of hiding yourself Nonverbal Communication Eye contact Facial expressions Gestures Posture and body orientation Proximity Para-linguistics Humor Proximity/Personal Space Intimate distance – 18” for friends & family Personal distance – 1.5’ to 4’ normal conversation without touching Social distance – 4’ to 12’ informal and business transactions Public distance – 12’+ casual greetings and acknowledgement Paralinguistics Tone Pitch Rhythm Loudness Inflection Communicating in the Workplace Communication Roadblocks Interruptions Trigger words Jargon Indifferent responses Note taking Limited attention span T Emotional Intelligence Learned behavior Necessary for people to work together toward an organization’s goals Primarily maturity and character. Mature people can recognize and control their emotions. Key to leadership and higher-skilled employment positions. EI Elements Self-Awareness Self-Regulation/SelfManagement Social Awareness (Empathy) Social Skills Self-Awareness Recognition of our emotional state is the foundation of all emotional intelligence skills. “Tune in” to your emotions; they can provide valuable insights about your responses to stressful situations. Recognize the importance of your emotions even in technical fields. Self-Regulation Accept responsibility for choosing your own emotional responses. Learn to “reframe” stressful situations into ones that are challenging. Be aware of and learn to manage your own emotional “triggers.” Social Awareness Empathy means recognizing and responding appropriately to the emotions of others. By expressing empathy, you also create empathy in others. Realize that emotions impact such measurable goals as productivity and safety. Social Skills Use all of you emotional competencies to influence and persuade others. Strive to build consensus and support for team goals. Motivate and inspire yourself and others to achieve goals.