Download Community Service Plan

 2013‐
2015
CommunityServicePlan
Marketing & Communications 1 Upper Allegheny Health System 2013‐2015 TableofContents
Mission Statement ........................................................................................................................................ 3 Olean General Hospital Service Area ............................................................................................................ 5 Primary Service Area ..................................................................................................................................... 5 Secondary Service Area ................................................................................................................................. 5 Assessment and Selection of Public Health Priorities ................................................................................... 6 Public Participation ....................................................................................................................................... 9 Three Year Plan of Action ........................................................................................................................... 11 Priority #1: Prevent Chronic Disease .......................................................................................................... 12 Priority #2: Promote a Healthy and Safe Environment ............................................................................... 16 Plan Distribution ......................................................................................................................................... 18 Plan for Monitoring ..................................................................................................................................... 18 Cattaraugus County Community Health Assessment……………………………………………………….…..Attachment A 2 OLEANGENERALHOSPITAL
COMMUNITYSERVICEPLAN2013‐2015
MissionStatement
The mission of Olean General Hospital is to provide excellent care in response to the health care needs of the community. In support of this mission, Olean General Hospital is committed to the following: 
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Compassion: our sympathetic awareness of each person's needs Integrity: our dedication to honesty Innovation: our pursuit of creativity Respect: our commitment to treat everyone with dignity Community: our understanding that we exist to serve those among us Education: our belief that knowledge fosters excellence Olean General Hospital’s (OGH) Community Service Plan (CSP) is a reflection of the hospital’s commitment to improve the health of the residents of its service area. In order to determine priorities for improvement in public health, the hospital worked in collaboration with the Regional Collaborative Planning Committee and the Cattaraugus County Healthy Livable Communities Consortium facilitated by the P2 Collaborative of Western New York. As a result of this collaborative process, Olean General Hospital has identified two priorities from the New York State Department of Health Prevention Agenda as focus areas for its community outreach and prevention activities through 2015. The Prevention Agenda serves as a guide for hospitals in the development of community service plans as required by the Affordable Care Act. The Prevention Agenda is New York State’s health improvement plan for 2013 through 2017, developed by the New York State Public Health and Health Planning Council (PHHPC) at the request of the Department of Health, in partnership with more than 140 organizations across the state. This plan involves a unique mix of organizations including local health departments, health care providers, health plans, community based organizations, advocacy groups, academia, employers as well as state agencies, schools, and businesses whose activities can influence the health of individuals and communities and address health disparities. This unprecedented collaboration informs a five‐year plan designed to demonstrate how communities across the state can work together to improve the health and quality of life for all New Yorkers. In addition, The Prevention Agenda will serve as a guide to local health departments as they work with their respective communities to develop mandated Community Health Assessments and to hospitals as they develop mandated Community Service Plans and Community Health Needs Assessments required by the Affordable Care Act. 3 The Prevention Agenda has five overarching goals: •
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Improve health status in five priority areas and reduce health disparities for racial, ethnic, disability, socioeconomic and other groups who experience them. Promote attention to health implications of policies and actions that occur outside the public sector. Create and strengthen public‐private partnerships to achieve sustainable health improvement at state and local levels. Increase investment in prevention and public health to improve health, control health costs and increase economic productivity. Strengthen governmental and non‐governmental public health agencies and resources at state and local levels. The Prevention Agenda vision is New York as the Healthiest State in the Nation. The plan notes five priority areas: •
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Prevent chronic diseases Promote healthy and safe environments Promote healthy women, infants and children Promote mental health and prevent substance abuse Prevent HIV, sexually transmitted diseases, vaccine‐preventable diseases and healthcare ‐
associated Infections Members organizations of the Regional Planning Committee identified two of the five Prevention Agenda priority areas for special focus and included: Olean General Hospital (Member ‐ Upper Allegheny Health System), Cattaraugus County Health Department, Bertrand Chaffee Hospital, Healthy Community Alliance, Lake Erie Regional Health System of New York, Southern Tier Community Health Center Network (Universal Primary Care), Southern Tier Health Care System, Cattaraugus County Department of Aging, Cattaraugus County Community Services (Mental Health), Council on Addiction and Recovery Services (CAReS), Seneca Nation of Indians, and Olean Medical Group. The Regional Collaborative Planning Committee met throughout 2013 to discuss The Prevention Agenda, assess community health status, select public health priorities, and examine the regional availability of services and the capability of each organization to contribute to the goals of The Prevention Agenda. Planning meetings were held in 2013 at Olean General Hospital on March 13, May 16, July 1, August 6, September 6 and October 4. 4 OleanGeneralHospitalServiceArea
PrimaryServiceArea
The primary service area for Olean General Hospital is defined as those zip codes for which OGH has the largest number of inpatient discharges given all hospital discharges from those zip codes. Based on this definition, OGH’s primary service area consists of 23 zip codes with a total population of 73,861. SecondaryServiceArea
Olean General Hospital’s secondary service area is defined as those zip codes for which OGH has either the second or third largest number of inpatient hospital discharges from a particular zip code. Based on this definition, Olean General Hospital’s secondary zip code consists of 13 zip codes with a total population of 27,019. Olean General Hospital Primary and Secondary Service Area Source: Market Expert 2013 Primary Service Area Secondary Service Area City/Town Allegany Blackcreek Caneadea Ceres Cuba Delevan Ellicottville Farmersville Franklinville Friendship Great Valley Hinsdale Houghton Kill Buck Limestone Little Genesee Little Valley Machias Olean Portville Rushford Salamanca Shinglehouse, PA Total Zip Code Population 14706 7,524 14714 405 14717 978 14721 93 14727 5,380 14042 4,785 14731 1,594 14060 518 14737 4,106 14739 2,989 14741 1,808 14743 1,764 14744 2,091 14748 611 14743 1,247 14754 868 14755 2,817 14101 1,764 14760 18,997 14770 2,820 14777 437 14779 7,136 16748 3,129 73,861 City/Town Angelica Belfast Belmont Bolivar Cattaraugus Duke Center, PA Eldred, PA Fillmore Freedom Randolph Rixford, PA Scio Turtlepoint, PA Total Zip Code 14709 14711 14813 14715 14719 16729 16731 14735 14065 14772 16745 14880 16750 Population 1,673 1,498 2,696 2,939 3,592 737 2,672 2,678 1,790 4,182 475 1,573 26,505 Total PSA and SSA 100, 366 5 AssessmentandSelectionofPublicHealthPriorities
The New York State Disease Indicator Summary maintained by the New York State Department of Health shows that in Cattaraugus County 16.30% of residents do not have health insurance and 26.07% of children are living in poverty. Both of these factors are worse than the state and national averages and both contribute to overall poor health. Rates of morbidity, mortality, and emergency hospitalizations can be reduced if community residents access services such as health screenings, routine tests, and vaccinations. Prevention indicators call attention to a lack of access or knowledge regarding one or more health issues and can inform program intervention decisions. A lack of access to care presents barriers to good health. The supply and accessibility of facilities and physicians, the rate of uninsured, financial hardship, transportation barriers, cultural competency, and coverage limitations affect access. In Cattaraugus County, 34.70% of the population is underserved, which is 5% higher than the state average. 6 The New York State Disease Indicator Summary reveals, for the service area, prevalence of disease in excess of state averages for heart disease, cancer and diabetes. In Cattaraugus County the adjusted death rate due to coronary artery disease is 50.55 deaths (per 100,000 population) which is higher than the rest of New York State. Heart disease prevalence 4.53% compared to the state average of 4.23%. 7 The New York State Disease Indicator Summary reveals that in Cattaraugus County 64.79% of female Medicare enrollees have received one or more mammograms in the past two years, in comparison with a state average of 65.86% and only 43.80% of men 50 years of age and older have ever received a sigmoidoscopy or colonoscopy, compared to a state average of 65.86%. 8 In Cattaraugus County, diabetes continues to be a major health issue and although the rate of Medicare enrollees receiving annual diabetes testing is slightly better than the state average, Olean General Hospital recognizes that diabetes related ER visits and hospitalizations are too high. Contributing factors include overall poor nutrition and obesity within the general population. PublicParticipation
Identification of priorities was through a Community Conversations program and Cattaraugus County Community Health Assessment Survey held across the region in early 2013, coordinated by the Cattaraugus County Healthy Livable Communities Consortium, of which Olean General Hospital is a member. The Consortium consists of community, social, and government organizations from the across the county and facilitates a dialogue and discussion about local public health and safety issues. The Consortium was initiated in 2011 by key leaders in Cattaraugus County in response to shared needs and poor County health rankings. Members of the Cattaraugus County Healthy Livable Communities Consortium include: Olean General Hospital (member‐Upper Allegheny Health System), Allegany/W. Steuben Rural Health Network , American Red Cross, Bertrand Chaffee Hospital, Cancer Services Program (Allegany Co.), Cattaraugus County Department of the Aging, Cattaraugus County Health Department, Cattaraugus County Youth Bureau, City of Olean Youth Bureau, Cornell Cooperative Extension, Directions in Independent Living, Directions in Independent Living, Everywoman Opportunity Center, Health Care Access Coalition, Health Care Access Coalition, Healthy Community Alliance, Healthy Schools NY, P2 Collaborative of WNY, Salamanca Youth Bureau, Southern Tier Healthcare Systems, Southern Tier West, STRAWW, Tobacco‐
Reality Check, Total Senior Care, TriCounty Tobacco Coalition, Univera Community Health. P2 Collaborative of Western New York provided facilitator training for the Community Conversations. After training Community Conversations were facilitated across Cattaraugus County (including the cities of Olean and Salamanca) during the latter half of 2012 and in early 2013. The subject area of Community Conversations included asking what lifestyle issues and health concerns do people and their families 9 face most often. Nearly 500 responses were obtained from the Wellness Survey given to participants at those Conversations. The Community Conversations program, Wellness Survey and ongoing meetings of the Regional Collaborative Planning Committee identified public priorities and concerns. They included: safe and walkable communities, chronic disease, and access to fruits and vegetables. A Cattaraugus County Community Health Assessment Survey followed. Input was provided from the Cattaraugus County Healthy Livable Communities Consortium and the New York State Health Indicator Profile was reviewed. The Cattaraugus County Community Health Survey had 744 responses, of the respondents, 25% were male, and 75% were female. 95.4% identified themselves as Caucasian, followed by 2.3% American Indian or Alaskan Native, 1.5% Hispanic, and 1.0% Black, non‐Hispanic. Both the Community Conversations program and the Cattaraugus County Community Health Survey were determinants in selecting local priorities from The Prevention Agenda. CattaraugusCountyHealthAssessmentSurveyResponses
Whatissuesdoyouoryourfamilyface?
Jobs (70%) Not enough money (54%) Transportation (29%) Education (28%) Housing (15%) Access to dental services Access to doctors No support system Access to hospitals Access to senior services (14%) (13%) (13%) (12%) ( 9%) Whathealthissuesareyoumostconcernedabout?
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Obesity or overweight (35.60%) Health insurance (35.30%) Physical Activity (29.00%) Nutrition (18.60%) High Blood Pressure (17.00%) Cancer (16.50%) Cholesterol (12.90%) Diabetes (12.20%) Mental Health/Depression (11.70%) Arthritis (10.70%) Care of Spouse, Parent, Sibling (10.70%) Heart Disease (10.70%) Tobacco/Cigarettes/cigars (10.60%) Dental Care (9.40%) Don’t have money to go to a doctor (7.70%) Alcohol and drug abuse (6.70%) Asthma (6.00%) Chronic Disease * un/underinsured as disparity area Chronic Disease, Healthy/Safe Environment * Chronic Disease, Healthy/Safe Environment * Chronic Disease * Chronic Disease * Chronic Disease * Chronic Disease * Mental Health/Substance Abuse * Chronic Disease Chronic Disease * Mental Health/Substance Abuse * Mental Health/Substance Abuse Chronic Disease, Healthy/Safe Environment Prevention Agenda Priority (*)
10 Inpast12months,haveyougoneforanyofthefollowing?
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Blood Pressure Screening Cholesterol Screening Diabetes Testing Cancer Screening Mental Health Services Family Planning Services STD/HIV Testing (79.3%) (71.8%) (37.7%) (29.3%) (10.8%) (4.4%) (2.9%) ThreeYearPlanofAction
As the result of its collaborative work with the Regional Collaborative Planning Committee and the Cattaraugus County Healthy Livable Communities Consortium, and in alignment with the New York State Department of Health Prevention Agenda, Olean General Hospital will focus on the following two Prevention Agenda priorities: PreventionAgendaPriority#1:PreventChronicDisease
FocusArea:IncreaseAccesstoHighQualityChronicDiseasePreventiveCareand
ManagementinBothClinicalandCommunitySettings
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Increase screening rates for cardiovascular disease, diabetes and cancer, especially among disparate (distinct and diverse) populations. Promote evidence‐based care to manage chronic disease Promote culturally relevant chronic disease self‐management education. PreventionAgendaPriority#2:PromoteaHealthyandSafe
Environment
FocusArea:Injuries,ViolenceandOccupationalHealth
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Reduce fall risks among vulnerable populations. o Stop the annual increase of the rate of hospitalizations due to falls among residents ages 65 and over by maintaining the rate at 204.6 per 10,000 residents. o Reduce ED visits due to falls among children ages 1 to 4 from 476.8 to 429.1 per 10,000 residents 11 Priority#1:PreventChronicDisease
FocusArea:IncreaseAccesstoHighQualityChronicDiseasePreventiveCareandManagement
inBothClinicalandCommunitySettings
A.CardiovascularDisease
Heart disease causes approximately one of every six deaths in the United States. In 2011, approximately 785,000 Americans had a first time heart attack and an estimated 470,000 had a repeat heart attack. Because of the geographic isolation of Cattaraugus County, the rapid and effective assessment and treatment of chest pain patients can often mean the difference between life and death because many patients have to be transported from the Olean region to distant medical centers two hours away in Buffalo or Rochester. In rural communities like Olean, the prompt recognition and treatment of chest pain and heart attacks is critically important. Olean General Hospital (OGH) is the only acute care hospital in Cattaraugus County. The hospital serves a primary and secondary service area of approximately 100,000 individuals who reside primarily in Cattaraugus and Allegany counties. According to “Heart Disease and Stroke Indicator” statistics maintained by the New York State Department of Health, for the period 2004‐2006, cardiovascular mortality and hospitalization rates in Cattaraugus County rank in the 4th quartile of 62 counties throughout the state. The incidence and prevalence of cardiovascular disease in Cattaraugus County is among the highest in New York State. In response to these realities, Olean General Hospital developed a Chest Pain Center in 2010 to ensure the most effective and efficient response to patients presenting to the hospital with chest pain. Since the beginning of this program, approximately 2,000 patients have presented to the hospital with signs and symptoms of chest pain. Chest Pain Centers have three main objectives: the use of evidence based standards for chest pain diagnosis and treatment, the development of extremely efficient ancillary testing systems to assure rapid assessment and diagnosis of chest pain, and the education of community members regarding warning signs and symptoms of heart attack. The efficiency and effectiveness inherent in Chest Pain Centers are critically important because 85% of heart damage occurs within the first two hours of a heart attack. In other words, “time is muscle.” Olean General Hospital is one of only 10 hospitals in New York State to have earned accreditation from the Society of Cardiovascular Patient Care for its Chest Pain Center. This accreditation has requirements that the hospital addresses through community education and prevention. Similarly, the hospital’s recently opened interventional cardiac catheterization laboratory in partnership with Kaleida Health’s Gates Vascular Institute also has a commitment to education and outreach. Heart services at Olean General Hospital have a natural alignment with the cardiovascular care intent of The Prevention Agenda. 12 CardiovascularCommitment
 Offer cardiac health screenings at least twice per year – Healthy Heart Health Fairs.  Offer education on Early Heart Attack Care and signs and symptoms of Acute Coronary Syndrome through speakers at least six times per year.  Distribute printed materials and/or CDs/DVDs/videos on Early Heart Attack Care and signs and symptoms of Acute Coronary Syndrome to community groups, businesses and schools across Cattaraugus County.  Offer web‐based education on risk factors, Early Heart Attack Care, signs and symptoms of Acute Coronary Syndrome, and the importance of calling 9‐1‐1.  Offer education on Early Heart Attack Care and signs and symptoms of Acute Coronary Syndrome to school‐age children.  Collaborate with EMS to enhance knowledge of Early Heart Attack Care and signs and symptoms of Acute Coronary Syndrome through formal education classes for the community‐at‐large.  Collaborate with local EMS units to identify target populations for education on Early Heart Attack Care and signs and symptoms of Acute Coronary Syndrome.  Include Early Heart Attack Care education in all of Olean General Hospital’s CPR/ACLS programs.  Partner with primary care physicians to educate them regarding the latest resources on Acute Coronary Syndrome.  Train 1,000 community members in CPR in 2014.  Identify a team within the organization to coordinate heart disease prevention activities. Members of the team shall include a broad range of expertise, including but not limited to: community organizations, planning, and social marketing, public health skills and health education.  Sponsor or co‐sponsor at least three professional education programs per year related to heart disease risk assessment and control that are open to local community based health professionals.  Offer and promote healthful choices in hospital cafeteria and patient menus.  Reduce the offerings of sugary drinks in the hospital cafeteria.  Offer employee wellness and fitness programs that provide opportunities for employees to make healthy choices.  Double the number of community based heart health promotions – community blood pressure screenings in the first year and triple them by year three.  Organize or participate in a consortium of existing community based organizations and key community leaders to engage in activities to improve cardiac health in the community.  Participate in at least one major community based campaign (not including health fairs) each related to major heart disease risk factors. 13 B.Cancer
Olean General Hospital is an affiliate of Roswell Park Cancer Institute, Upstate New York’s only nationally designated comprehensive cancer center. Within this affiliation Olean General Hospital offers a full range of cancer care options including Roswell Park trained medical oncologists, the Mildred Milliman Radiation Medicine Center, infusion centers, PET/CT scanning and a cancer information library. The hospital’s affiliation with Roswell Park Cancer Institute positions Olean General Hospital to play an active role in cancer awareness and health screenings. The Cancer Committee at Olean General Hospital is comprised of a multidisciplinary team of physicians and non‐physician professionals representing the full scope of cancer care services available at Olean General Hospital as well as outside agencies. As part of community outreach, the Cancer Committee offers the Breast Cancer Support Group which meets every other month at the Mildred Milliman Radiation Medicine Center. The Committee is also considerably involved with the Relay for Life Event by helping to promote, coordinate and participate in the event. The Cancer Committee participates in Olean General Hospital’s community events and helps to promote sun safety awareness by handing out sunscreen during community events as well as educational materials regarding sun exposure. CancerCommitment
 Conduct free clinical breast exams during Breast Cancer Awareness Month at all Olean General Hospital primary care locations.  Offer at least six smoking cessation classes per year to the community.  Offer our specialists in oncology/hematology and nurse educations as speakers to school groups and community organization lifestyle changes to minimize cancer risks.  Outreach, education and screening programs will be increased over the next three years. C.Diabetes
Olean General Hospital is a regional leader in diabetes education and awareness with oversight by a multi‐disciplinary Diabetes Advisory Committee, The Diabetes Program's mission statement is “Promote optimal health and well‐ being of all people at risk for or with diabetes". Within that role the hospital maintains an ongoing schedule of weight management classes taught by a Registered Dietitian with a Level 2 Certificate of Training in Adult Weight Management, American Diabetes Association (ADA) Recognized Diabetes Self‐Management Education workshops taught by Certified Diabetes Educators and support groups. The Diabetes program faculty also annually sponsors a Nutrition Month Health Fair in March and a Diabetes Month Health Fair in November. The program faculty and Registered Dietitians also participate in other community health fairs and presentations including those for children throughout the year. They provided free community education on Diabetes, Weight Management and Nutrition for 15 events throughout 2013. Olean General Hospital developed a seven‐part educational program for the management of diabetes which airs on cable access television locally so that it can be viewed throughout the hospital service area. The program was made into a DVD and is provided to all newly diagnosed diabetes patients by the hospital. OGH CDEs taped and broadcast a one minute commercial of the Signs and Symptoms of Diabetes for television. 14 Topics addressed in the series included: Defining Diabetes, Diabetes Management, Nutrition and Meal Planning, Diabetes Prevention, Diabetes Medications, Self‐Blood Glucose Monitoring; Diabetes Complications. DiabetesCommitment
 Offer Speakers to community groups and schools on Diabetes Prevention and/or Healthy Life‐
styles to address the obesity and diabetes epidemics at least quarterly.  Offer presentations on Healthy Pregnancies as the Gestational Diabetes population has increased 400% in four years to women of child‐bearing years through community groups, churches, etc.  Increase participation in the hospital’s free diabetes risk and prevention program.  Update the OGH Diabetes/Nutrition web‐site pages to include pod‐casts on Healthy Nutrition, weight control and diabetes management.  Produce another one minute commercial for local cable channels on Healthy Eating and Diabetes Prevention.  Produce a new educational video on nutrition and diabetes management for use on cable access television and social media.  Collaborate with the Cattaraugus County Healthy Livable Community Consortium to address the local environment (walking trails, etc.) and other ways to improve the health of our community .  Address the local School District Boards to educate them on the epidemics of obesity and diabetes in an attempt to improve the meals and snacks offered to children and increase Physical Education time in the curriculum. D.RecruitmentofHealthProfessionalstoRuralHospitalEnvironment
A lack of access to care presents barriers to good health. The supply and accessibility of facilities and physicians, the rate of uninsured, financial hardship, transportation barriers, cultural competency, and coverage limitations affect access. To address this disparity, Olean General Hospital opened the Delevan Health Center in 2012. The Village of Delevan is located in Northern Cattaraugus County within Olean General Hospital’s primary service area. The health center is located in both a federally designated Medically Underserved Area and a Dental Healthcare Professional Shortage Area. The Delevan Health Center responds to both primary care and dental health needs. Poor dental health is a major problem in maintaining overall health, sometimes resulting in nutritional problems, poor school attendance and loss of time at work. The center significantly improves access to both primary care and dental services. The center is staffed by two full time Family Nurse Practitioners, two full time dentists and two dental hygienists. RecruitmentofHealthProfessionalstoRuralHospitalEnvironmentCommitment
 The Delevan Health Center will offer dental screenings and free blood pressure checks three times per year. These screenings are at no cost to those without insurance.  The health center staff and Olean General Hospital’s Community Outreach Department will offer community health presentations to schools and community organizations in and around the 15 
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Village of Delevan. Subject areas will include but not be limited to dental health, nutrition, health heart programs and tobacco cessation. Olean General Hospital will offer free dental checks and dental sealants to qualifying students in the Delevan area through their Mobile Dental Program. The Community Outreach Coordinator will offer free blood pressure screenings at local community organizations in the Delevan area (libraries, businesses, wellness events) quarterly each year, along with offering educational materials regarding heart health programs and information. Priority#2:PromoteaHealthyandSafeEnvironment
FocusArea:Injuries,ViolenceandOccupationalHealth
A.FallsPrevention
Olean General Hospital, along with other community organizations, is part of the Cattaraugus County Falls Prevention Coalition. This coalition provides older adults and their caregivers the knowledge to improve their physical mobility, quality of life, and maximize their independence. The coalition strives to achieve through education and assessment efforts, to increased awareness of falls risks. Through the coalition, there are several free programs and activities available in Cattaraugus County to help reduce fall risks and help individuals remain independent and safe in their home. These free programs include: Tai Chi classes to help with balance and flexibility, Six Steps to Better Balance Classes, Home safety assessments, in‐service training for professionals, referrals to available services and community presentations on falls awareness and prevention. The program also helps to refer individuals in need of improvements for the safety of their home to local community organizations to help defer costs, e.g. secure railings, grab bars, and bath seats. Through the Coalition, we are engaging with healthcare providers throughout Cattaraugus County to identify elderly at risk of falls and provide resources. Education on Falls risks and community resources have been provided to all Emergency Medical Services in Cattaraugus County, as well as emergency departments and care managers to ensure that older adults who have a history of a fall are connected to services within their community that can address their needs and provide resources. FallsHospitalizationRateper10,000Population
Source:2009‐2011SPARCSDataasofFebruary2013
Age Group Cattaraugus Co. New York State
Age 85 and older 543.10 570.60
Age 75‐84 215.80 226.00
Age 65‐74 70.00 77.30
16 FallsPreventionCommitment
In addition, the Falls Prevention program will continue to engage healthcare professionals, elder services agencies, and caregivers in a common effort to create a unified approach to falls prevention and intervention in the county. Presently, Olean General Hospital screens for falls risk upon entry into our facility. Through the use of multidisciplinary services and using evidence‐ based standardized tests, the hospital will identify those at risk for falls and provide interventions that best meet their individual needs. Local and community services will be utilized to unsure carry through of care. B.SafeSitter
Olean General Hospital’s Community Outreach Program organizes and promotes hospital sponsored community health fairs and events along with physician and provider lead seminars and presentations to promote awareness and education to the community. The hospital’s Community Outreach Coordinator is responsible for the development of community relations materials to educate and promote health and wellness, using print, broadcast and social media. The coordinator also implements new programs to address the health needs of the community, and coordinates and/or provides community health screenings at local community events and organizations. As of November 15, 2013 the Community Outreach Coordinator conducted 55 outreach events reaching approximately 7,000 people. The Safe Sitter Babysitting Course offered by Olean General Hospital’s Community Outreach Program prepares young adolescents for the important responsibilities of nurturing and protecting children. The curriculum is regularly updated and is recognized nationally for its educational excellence by the American Academy of Pediatrics. The Safe Sitter course stresses the importance of protecting the welfare of children. Through the implementation of this course, Olean General Hospital is able to offer the community a program to help promote a healthy and safe environment and protect the welfare of children while providing a caring, positive experience. In 2013 more than 100 teens participated in the Safe Sitter Babysitting Course. All Safe Sitter courses include: how to care for a choking infant or child, basic first aid, infant and child CPR, personal safety for the babysitter, injury prevention, how to care for children (feeding, diapering, etc.), preventing problem behavior, behavior management, ethics and babysitting as a business. SafeSitterCommitment
Olean General Hospital intends to certify 300 new Safe Sitters within the next three years. This goal will be achieved by holding ten to twelve classes per year for the community. It is intended that the classes will be held at Olean General Hospital as well as outside community organizations to increase the opportunity for adolescents with limited transportation to attend. 17 PlanDistribution
Olean General Hospital’s Community Service Plan will be available publicly on the hospital’s website (www.org.org). A consumer friendly translation of the plan will be available via the website and in hard copy, distributed at community outreach events throughout the region. PlanforMonitoring
Olean General Hospital will monitor commitment activities quarterly to ensure that efforts and continually maintained within The Prevention Agenda. All activities will be documented and tracked using the Lyons Software community service application. The action plan will be reviewed quarterly by the President and CEO to ensure compliance and that appropriate resources and energy is applied to The Prevention Agenda. 18