Survey							
                            
		                
		                * Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
2h User Education Introduction to H.323 Multimedia Conferences Index Click here to move on © Copyright Ezenia Inc, 1999 Before We Start  Having got this far you have probably solved most problems associated with running this course  However in case of further difficulties here are some ways we can help you  E-mail to [email protected]  Telephone Next  US Training Department 781 505 2400  UK Training Department 44 1344 407 000  Browser support  We have tested this course using Microsoft Internet Explorer V4 and V5  Other browsers should work without problems, but if you do have a problem please test the course first with Internet Explorer 2 © Copyright Ezenia Inc, 1999 Using This Programme  This course is designed to allow you to go at your own pace  Each page will contain a set of buttons that will allow you to navigate your way round  If you want to see the animations again, use the browser Refresh button  If you need to stop, use your browser to bookmark the page (Favourites in the case on Internet Explorer)  When you start again, simply select that bookmark Notes: An indicator in the lower right hand corner will show you how far you have progressed through the current module. This is the last thing to display on a page – so when you see this marker you can move on – when you are ready Next Previous Beginning Help 3 © Copyright Ezenia Inc, 1999 Live Assist  Should you require additional help you may contact Ezenia training help desk  If you have audio capability on your PC  Whenever you see this button Live Assist you can use it to make a direct audio and data connection to our help desk  If the help staff are unavailable you will be able to leave your contact details and they will call you back within 6 hours.  If you do not have audio capability on you PC Next Previous Beginning  Select this button Help you will then be able to send an e-mail to our training help desk Help 4 © Copyright Ezenia Inc, 1999 Index and Glossary  So that you can use this course for future reference, we have included an index  This icon will allow you to jump to the course index, and from there identify major sections of information, to which you will be able to gain direct access Next Index Previous  In addition we have provided you with a Glossary of most technical terms  You can access it at anytime by going to the Help page Glossary Beginning Help 5 © Copyright Ezenia Inc, 1999 Prerequisites  This course is intended for people that ???????  It is expected that  You will have some familiarity with IP network operation º It is recommended that you have attended our course “Introduction to IP for Multimedia Conferences” Next Previous Beginning Help 6 © Copyright Ezenia Inc, 1999 Course Documentation  To help you while looking at the course, you are advised to have  ???????  If you can ????? arrange to have access to the conference equipment at the same time as you take this course, you will be able to explore each operation at an appropriate time 7 © Copyright Ezenia Inc, 1999 Course Objectives  The course is modular  However you are advised to follow the modules in sequence.  After having completed all modules you will know  ??????? Next Help 8 © Copyright Ezenia Inc, 1999 Terminology  During this course we make reference to a number of people that are involved in running an online multimedia conference  The names we have chosen may not be the ones used in your organisation, so for clarity this is the function of each  Conference Manager Next  The person responsible for setting-up a conference  Participant Previous  A person that joins a conference  Network Manager  The person responsible for the operation of the network Beginning  System Manager  The person responsible for the operation of the conference equipment Help 9 © Copyright Ezenia Inc, 1999 Modules Select the module you wish to view  Module 1  Module 2  Module 3  Module 4  Module 5 Index  Module 6 When you have completed all the other modules Beginning If you want to exit from the course, book mark this page so that you can find it again, then click here. Exit 10 User Education ???? Module 1 Index Click here to move on © Copyright Ezenia Inc, 1999 Options Select the module you wish to view  Module 1a  Module 1b  Module 1c Index Beginning 12 © Copyright Ezenia Inc, 1999 What is Conferencing  Audio  Video  Data Remember: This only limits how much bandwidth H.323 can use. It does not stop other applications from using all the bandwidth. Rules: You must enter a percentage. The range is between 1% and 1000%. 13 © Copyright Ezenia Inc, 1999 Endpoints  An Endpoint provides the human interface  As a minimum an Endpoint will have  An audio system  Additional features include  A video system  A document camera  Data input (T.120) 14 © Copyright Ezenia Inc, 1999 Endpoint Video Processor Audio Processor Communications Processor Network Interface Data Conference Control 15 © Copyright Ezenia Inc, 1999 A Conference  A conference may be  Point to point Multipoint Video Server 16 © Copyright Ezenia Inc, 1999 H.320 Conferencing  Connecting across high speed Circuit Switched Networks  Established since late 1980’s  Benefits  Reduced travelling costs  People are more accessible  Faster and better decision making  Limitations  Relies on WAN, or separate local infrastructure 17 © Copyright Ezenia Inc, 1999 H.323 Conferencing      Connecting across any IP based network Uses existing physical infrastructure Point to Point Multipoint Can be “inter-networked” between LANs using standard techniques  With care! 18 © Copyright Ezenia Inc, 1999 H.323 Benefits  Brings full multimedia conferencing to every desk  Improves accessibility within a company  Integrates with established technology and infrastructure Europe Sales USA Sales Marketing Asia Sales 19 © Copyright Ezenia Inc, 1999 H.323 Limitations  Bandwidth needed  Effect on existing services  Network performance Europe Sales USA Sales Marketing Asia Sales 20 © Copyright Ezenia Inc, 1999 H.323 Components  A multimedia LAN based system has a number of elements  Essential  Two or more Endpoints  The network  Gatekeeper  Required for full functionality  Multipoint Control Unit  Gateway 21 © Copyright Ezenia Inc, 1999 The Network  H.323 will operate on any network type that supports IP, and has sufficient capacity     Ethernet: 10, 100, 1000 Mbps Token Ring: 4, 16, 32, 100 Mbps FDDI and FDDI-II: 100 Mbps ATM: 25, 51, 100, 150, 622, 1200 Mbps 22 © Copyright Ezenia Inc, 1999 The Network Routers Routers Layer 2 switches Layer 3 switches Hubs Repeaters Endpoints 23 © Copyright Ezenia Inc, 1999 Gatekeeper  Manages LAN utilisation by multimedia Endpoints  Can provide optional additional functions  Address translation  Accounting information  Access control  Software function  Can exist on various hardware platforms 24 © Copyright Ezenia Inc, 1999 Gatekeeper Gatekeeper A Endpoints Gatekeeper B 25 © Copyright Ezenia Inc, 1999 Multipoint Control Unit  Essential when multiple Endpoints wish to participate in a conference     Negotiates common set of operating parameters Mixes audio signals Selects the video broadcaster Directs T.120 datastreams  MCU registers with the Gatekeeper as an Endpoint(MCU)  The VideoServer MCU is The NetServer 26 © Copyright Ezenia Inc, 1999 Multipoint Control Unit Gatekeeper A MCU Endpoints Gatekeeper B 27 © Copyright Ezenia Inc, 1999 Gateway  Essential when connecting H.320 Endpoints and H.323 Endpoints into a common conference  Translates operating parameters  Handles addressing issues  Converts information transport  E.g. Ethernet/IP to ISDN 28 © Copyright Ezenia Inc, 1999 Gateway Video Server Gateway ISDN Gatekeeper A MCU Video Server Gateway Video Server Endpoints ISDN Gatekeeper B 29 © Copyright Ezenia Inc, 1999 How a Conference Happens 1  Endpoint registers with Gatekeeper  Requests permission to connect 1. Hi - my name is “Chris” 2. Can I call “Jeff” 30 © Copyright Ezenia Inc, 1999 How a Conference Happens 2  Gatekeeper accepts request (or not)  Returns address of required destination 4. His address is 111.13.43.1 3. You may 31 © Copyright Ezenia Inc, 1999 How a Conference Happens 3  Endpoint connects to destination  Destination checks with gatekeeper  Connection Made 6. Can I talk to Chris? 7. Yes 5. Hello 111.13.43.1 Are you Jeff? 8. Hello Chris 32 © Copyright Ezenia Inc, 1999 How a Conference Happens 4  Conference continues  Gatekeeper watches  Endpoints or Gatekeeper can end call Video Audio Data 33 © Copyright Ezenia Inc, 1999 Standards Bodies  International Telecommunication Union  Part of International Standards Organisation  Part of The United Nations  Sets international standards where Public networks are involved     V series for modems G series for digital voice X series for packet switched data systems H series for multiplexing, control, multimedia 34 © Copyright Ezenia Inc, 1999 Standards Bodies  LANs have standards set by a range of bodies  Institute of Electrical and Electronic Engineers  Ethernet and Token Ring  American National Standards Institute  FDDI  ATM Forum  ATM  All of these feed standards into ISO 35 © Copyright Ezenia Inc, 1999 Standards Bodies  Transport of data over LANs has been less well regulated  The Internet Engineering Task Force  TCP/IP  Novell Inc  SPX/IPX  Microsoft Inc  NetBeui  IBM  SNA/SDLC 36 © Copyright Ezenia Inc, 1999 H.320 Conferences  H.320 is an umbrella standard linking into other standards where necessary H.320 Video H.261 H.263 Data T.120 Audio G.711 G.722 G.728 Multiplexing H.221 Control signalling H.242 H.243 Network Interfaces V.xx X.xx I.xx Line Protocols I.361 I.363 I.400 37 © Copyright Ezenia Inc, 1999 H.323 Standards  H.323 acts as the umbrella standard linking into other standards where necessary  Release 1 - 1996; Release 2 - 1998 H.323 Video H.261 H.263 Data T.120 Audio G.711 G.722 G.723 G.728 G.729 Multiplexing H.222 H.225 Control signalling H.225 H.245 Network Interfaces 8802 V.xx X.xx I.xx Network Protocols TCP UDP IP 38 © Copyright Ezenia Inc, 1999 Why do I need to know that?     Multiple standards exist for many functions Some will operate together Some can be translated one to another Some do not! Type A Video Server Type X Type B 39 © Copyright Ezenia Inc, 1999 Video Standards  H.261  Video coding and decoding  Defined image format  Common Intermediate Format (CIF) º 352 pixels x 288 lines  Quarter CIF (QCIF) º 176 x 144  Refresh rates  30, 15, 10, 7.5 times per second 40 © Copyright Ezenia Inc, 1999 Video Standards  H.263       Improved video coding and decoding CIF and QCIF 16CIF - 1408 x 1152 4CIF - 702 x 576 SQCIF - 128 x 96 Refresh rates  30, 15, 10, 7.5, 6, 5, 4, 3, 2, 1 times per second 41 © Copyright Ezenia Inc, 1999 Audio Standards  G.711  3.4 kHz bandwidth; 48, 56, or 64 kbps  G.722  7 kHz bandwidth; 48, 56, 64 kbps  G.723 (“IP audio”)  3 kHz bandwidth; 5.3 or 6.3 kbps  G.728  3 kHz bandwidth; 16 kbps  G.729  3 kHz bandwidth; 8 kbps 42 © Copyright Ezenia Inc, 1999 Control Standards  H.225  Principle “language” of the Gatekeeper  Q.931  Call set up and control  Registration, Admission, Status functions H.225/Q.931 43 © Copyright Ezenia Inc, 1999 H.225 Registration  An Endpoint must Register with a Gatekeeper  Must register with one gatekeeper only  Configured in Endpoint and/or Gatekeeper 44 © Copyright Ezenia Inc, 1999 H.225 Admission  The Gatekeeper will allow an Endpoint Admission to a conference  Bandwidth and security controls Is he allowed to? Is there enough capacity? Can we agree on capacity? 45 © Copyright Ezenia Inc, 1999 H.225 Status  The Gatekeeper will monitor the Status of everything it controls  Sends “Keep Alive” message to all registered Endpoints  Receives “Keep Alive” messages from calls 46 © Copyright Ezenia Inc, 1999 Control Standards  H.245  Conference Control  Uses a separate logical channel between Endpoints to control a conference call  Establishes  Maintains  Terminates Control Audio Video 47 © Copyright Ezenia Inc, 1999 IP  Internet Protocol  Basic communication language  Unreliable, connectionless packet delivery service  Unidirection communication path Information IP Control IP Source Address IP Destination Address Ethernet 48 © Copyright Ezenia Inc, 1999 Multimedia Requirements  To carry H.323 traffic, the connection needs to      Deliver packets in sequence Ensure errors are discarded Deliver packets on time Synchronise multiple communication streams (channels) Minimise timing variations between packets  IP on it’s own cannot achieve this 49 © Copyright Ezenia Inc, 1999 TCP  Transmission Control Protocol  Higher level communication language  Provides a reliable, connection oriented, duplex communication path between devices  Generally uses IP as a delivery service  Used by H.323 for Control messages and T.120 data Information TCP Control IP Control IP Source Address IP Destination Address Ethernet 50 © Copyright Ezenia Inc, 1999 UDP  User Datagram Protocol  Higher level communication language  Provides a simple, connectionless, duplex communication path between devices  Generally uses IP as a delivery service  Used by H.323 for audio and video Information UDP Control IP Control IP Source Address IP Destination Address Ethernet 51 © Copyright Ezenia Inc, 1999 RTP  Real Time Protocol  Enhancement to UDP  Supports Real-time traffic  Adds timestamp, sequence number, and identification information  Used by H.323 for audio and video signals Information RTP Control UDP Control IP Control IP Source Address IP Destination Address Ethernet 52 © Copyright Ezenia Inc, 1999 RTCP  Real Time Control Protocol  Dynamic feedback to RTP  Allows a receiving Endpoint to alter the way a transmitting Endpoint sends the information  Enables Source Quenching Information RTCP UDP IP Control Control Control IP IP Ethernet Source Destination Address Address Slow down please 53 © Copyright Ezenia Inc, 1999 Bringing it all together Conference Control H.225/ H.245 Q.931 Data T.120 Audio Video RTP TCP Audio & Video Control RTCP Gatekeeper H.225/ RAS UDP IP 54 © Copyright Ezenia Inc, 1999 Conference Types  H.323 defines three types of Multipoint conference  Centralised  Decentralised  Hybrid  Two functions are needed to control these  Multipoint Controller  Multipoint Processor 55 © Copyright Ezenia Inc, 1999 Multipoint Controller  Operates the H.245 channel  Negotiates and manages conference parameters  Required for all multipoint conferences  Can be located in an Endpoint for small conferences  VideoServer NetServer contains an MC 56 © Copyright Ezenia Inc, 1999 Multipoint Processor      Mixes audio Switches video Directs data Required for all centralised multipoint conferences VideoServer NetServer contains an MP 57 © Copyright Ezenia Inc, 1999 Centralised Conference MCU MC MP Audio, Video and Data H.245 Control 58 © Copyright Ezenia Inc, 1999 Decentralised Conference MC Audio, Video and Data H.245 Control 59 © Copyright Ezenia Inc, 1999 Hybrid Conference MCU MC MC MP Audio, Video and Data H.245 Control 60 © Copyright Ezenia Inc, 1999 How a Centralised Conference Happens 1 3. Conference ‘meeting96’ may proceed VS 2. Register conference ‘meeting96’ 1. Register ‘Dave’ 4. Name of conference? 5. Can I connect to ‘meeting96’ at 384 kbps 6. Yes; use IP address 23.46.147.11 61 © Copyright Ezenia Inc, 1999 How a Centralised Conference Happens 2 10. Is ‘Dave’ in ‘meeting96’ 8. Can I accept call from ‘Dave’ at 384 kbps VS 9. yes 7. Hello ‘meeting96’ 11. Hello ‘Dave’ What parameters can you use? 62 © Copyright Ezenia Inc, 1999 How a Centralised Conference Happens 4 18. Connection to “Dave” ended VS 14. Can I talk to ‘Mary’ yes 13. Hello ‘meeting96’ 15. Use these parameters 17. End connection to “meeting 96” 17. End connection 12. Can I connect to ‘meeting96’ at 768 kbps? yes - use IP address 23.46.147.11 16. ‘Mary’ joins conference63 © Copyright Ezenia Inc, 1999 G.722 Supported on Encounter V2  Audio Encoding Standard  7 kHz analogue bandwidth  64 Kbps digital bandwidth Notes: This is a standard which is widely supported in H.320, and is now supported in H.323. 64 © Copyright Ezenia Inc, 1999 H.323 Version 2, New Features ~ 1  New features  Security  H.235 º A security protocol that is now part of H.323 Notes: Encounter provides some of these facilities, without relying on Endpoints being upgraded to H.323 Release 2 .  Authentication º Controls who can join the conference  Integrity º Forces Endpoints to be associated with Participants  Privacy º This is a pseudo encryption technique, which provides information stream security  Non-repudiation º Ensures that callers are billed correctly 65 © Copyright Ezenia Inc, 1999 H.323 Version 2, New Features ~ 2  New features  Fast call set-up  Endpoints can hold some IP addresses locally, so they don’t have to wait for the Gatekeeper to resolve aliases  Endpoints can now simultaneously call their target Endpoint while requesting bandwidth from the Gatekeeper Notes: If there isn’t enough bandwidth, then the Endpoint has to drop the call to the target 66 © Copyright Ezenia Inc, 1999 H.323 Version 2, New Features ~ 3  New features  Supplementary services Call Divert Supported on Encounter V2  Signalling protocol H.450.1  Call transfer H.450.2 º Allows callers to be met by an operator, before joining conference  Call diversion H.450.3 º Allows calls to be passed onto other endpoints Notes: Encounter provides Call Diversion, without relying on end points being upgraded to H.323 Release 2 . 67 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 1  Enhancements  Improved H.323 and T.120 operation  H.323 can now launch T.120 calls Supported on Encounter V2 68 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 2  Enhancements  New Alias formats  URL º Web based resources  RFC 822 e-mail º Extended DNS  Party numbers º Multiple Endpoints can share one alias 69 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 3 Supported on Encounter V2 Netgate  Enhancements  Codec mode changes  It is now possible to renegotiate the conference mode once a conference has started Notes: H.320 Endpoints can renegotiate conference operating parameters when they join a conference running on an H.320 MCU. Netgate now passes this renegotiation on to the H.323 environment. 70 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 4  Enhancements  Gatekeeper redundancy  The standard now allows one Gatekeeper to act as a backup for another Gatekeeper  Endpoint redundancy  The standard now allows one Endpoint to act as a backup for another Endpoint 71 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 5  Enhancements Supported on Encounter V2  Pre-granted admission  Allows an Endpoint to make a call, regardless of bandwidth availability Notes: Encounter has always provided this facility, and V2 will continue to do so, without relying on Endpoints being upgraded to H.323 Release 2 . 72 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 6  Enhancements  Quality of service  Endpoints may set QoS parameters º Endpoints can now use Reservation Protocol (RSVP) 73 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 7  Enhancements  Improved RAS reliability  The Gatekeeper now sends “keep alive” messages to endpoints while it is processing RAS requests Supported on Encounter V2 74 © Copyright Ezenia Inc, 1999 H.323 Version 2, Enhancements ~ 8  Enhancements Supported on Encounter V2  Gateway Resource Reporting  Gateways now report their current resource availability to the Gatekeeper Notes: Encounter has always provided this facility, and V2 will continue to do so. 75 © Copyright Ezenia Inc, 1999 Routed Gatekeeper ~ 1  Non routed (H.323 Version 1 and 2)  Once Endpoints have registered with a Gatekeeper, and have started to communicate, all the information in those calls is passed directly between Endpoints.  Gatekeepers only communicate with other gatekeepers to perform address resolution. Notes: More details in module 3 Zone 1 Zone 2 RTP RTCP 76 © Copyright Ezenia Inc, 1999 Routed Gatekeeper ~ 2  Routed (H.323 Version 2)  At all stages of a call, H.225 and H.245 information is routed through Gatekeepers  ONLY audio, video and T.120 data is is passed directly between endpoints. Notes: More details in module 3 Zone 1 Zone 2 RTP RTCP 77 © Copyright Ezenia Inc, 1999 Gatekeeper Routed Calls ~ 3 Legend Q.931 RAS H.245 RTP Notes: Steps 1 to 3 as on H.323 Release 1. Gatekeeper 2 IP 151.67.3.62 Gatekeeper 1 IP 151.67.7.34 2. Where is “Mary”? 3. Mary is registered with me Dave IP 151.67.7.126 Mary IP 151.67.3.11 78 © Copyright Ezenia Inc, 1999 Gatekeeper Routed Calls ~ 4 Legend Q.931 RAS H.245 RTP Notes: Step 4 happens at the same time as step 3. Gatekeeper 2 IP 151.67.3.62 Gatekeeper 1 IP 151.67.7.34 3. Mary is registered with me 5. Connect to 151.67.7.34 Use the Gatekeeper’s address Dave IP 151.67.7.126 Mary IP 151.67.3.11 79 © Copyright Ezenia Inc, 1999 Gatekeeper Routed Calls ~ 5 Legend Q.931 RAS H.245 RTP Dave IP 151.67.7.126 Gatekeeper 1 IP 151.67.7.34 Gatekeeper 2 IP 151.67.3.62 7. Calling 151.67.3.62 call for “Mary” Mary IP 151.67.3.11 80 © Copyright Ezenia Inc, 1999 Gatekeeper Routed Calls ~ 6 Notes: “Mary” negotiates the parameters of the RTP connection using H.245 through the Gatekeepers, but opens the RTP connection to “Dave” directly. Legend Q.931 RAS H.245 RTP Gatekeeper 1 IP 151.67.7.34 Gatekeeper 2 IP 151.67.3.62 9. Connect RTP to 151.67.3.11 Dave IP 151.67.7.126 Mary IP 151.67.3.11 81 © Copyright Ezenia Inc, 1999 Always Forward Gatekeeper IP 151.67.7.34 Calls for “Dave” divert to “Reception” Reception IP 151.67.4.205 Mary IP 151.67.3.11 Dave IP 151.67.7.126 82 © Copyright Ezenia Inc, 1999 Forward on Busy Gatekeeper IP 151.67.7.34 Mary IP 151.67.3.11 Reception IP 151.67.4.205 Dave IP 151.67.7.126 83 © Copyright Ezenia Inc, 1999 Forward on No Answer Gatekeeper IP 151.67.7.34 On No Answer divert “Dave” to “Reception” Mary IP 151.67.3.11 3. Timeout Dave IP 151.67.7.126 Reception IP 151.67.4.205 84 © Copyright Ezenia Inc, 1999 Bandwidth Calculations ~ 1 Gatekeeper IP 151.67.7.34 Is there enough spare bandwidth in these segments? 1. Call Dave Mary IP 151.67.3.11 2. Call Dave Notes: Bandwidth calculations are made before each stage of the operation. Dave IP 151.67.7.126 85 © Copyright Ezenia Inc, 1999 Bandwidth Calculations ~ 2 Gatekeeper IP 151.67.7.34 Is there enough spare bandwidth in these segments? 1. Call Dave 4. Call “Reception” Mary IP 151.67.3.11 2. Call Dave 3. Timeout Dave IP 151.67.7.126 Reception IP 151.67.4.205 86 © Copyright Ezenia Inc, 1999 Review Question 1  ????????  ??  ??  ?? Previous  ?? Beginning Choose your answer Help 87 © Copyright Ezenia Inc, 1999 Wrong Answer  ????????  ????????? ??????  ??????  ?????? Beginning Review that information again Move on to the next question Help 88 © Copyright Ezenia Inc, 1999 Correct Answer  Well done  ?????? Beginning Review that information again Move on to the next question Help 89 © Copyright Ezenia Inc, 1999 End of Module 1 You now have a choice, you can return to the main menu and select which module you wish to look at next, or you can move directly on to module 2 – Using A Conference Server. Index Click here to return to the Menu Click here to move on to the next module 90 User Education Final Module Module 8 Index Click here to move on © Copyright Ezenia Inc, 1999 Congratulations  You should have viewed all ?? modules before reaching this point  If you have not completed all modules, return to the module menu now Index Next Click here to return to the Menu 92 © Copyright Ezenia Inc, 1999 Please Help  We want to know your view of this course  It is only by hearing your feedback that we know what works and what needs improving  We want our training to be the best possible, and therefore need you to help us by completing this form  When you click on this button it will open a document  Print out a copy then use the “Back” button on your browser to return to this page When you have completed that, move on to the next page. Next Help 93 © Copyright Ezenia Inc, 1999 Certificate  Now that you have completed the course we would like to send you a certificate to recognise that fact  Click this button  Complete the details required  Print out the form, then use the browser “Back” button to return to this page Next When you have completed that, move on to the next page. 94 © Copyright Ezenia Inc, 1999 Fax Back      Finally click on this button Print the page Pressing “Back” on your browser will get you back here Now complete the three documents you have printed The fax all the pages to the fax number that is printed on this last page  Once we have received your fax we will prepare a certificate and send it to you within two weeks Next Help 95 © Copyright Ezenia Inc, 1999 The End  Thank you for completing this course  We hope you have learnt a lot, but more so we hope this has just been the start of your learning about our equipment  There are other courses you could complete Press here  The best way of learning is to use the equipment, so now it is time to move on Press Next Previous here Beginning Help 96 © Copyright Ezenia Inc, 1999 Course Index 1  This page shows a route map of the course  Select any box to go to that page, or move on to look at subject headings Module 1 What is a Multimedia Conference? Module 2 Using a conference Server Module 3 How to start a conference Introduction Module 4 How to use your endpoint Audio/Video Endpoint Audio only Endpoint NetServer NetServer and NetGate Proshare LiveLAN Cruiser Module 5 How to get the most out of a conference Module 6 Final module Next NetGate and Series 2000 MCS Module 4 Conclusion SmartStation 97 © Copyright Ezenia Inc, 1999 Course Index 2  When you have found the subject you are interested in, click on the button alongside that subject, and you will be taken to those pages             Module 1 - What is a Multimedia Conference Standards, H.320 and H.323 What is needed for a conference Endpoints The Network The Gatekeeper Multipoint Control Unit (MCU) The Gateway Module 2 - Using a conference server Telephone Endpoints NetServer Finding the conference name Next 98 © Copyright Ezenia Inc, 1999 Course Index 3                How to join a conference Who sees whom during a conference on NetServer What control is there during a conference with NetServer Chair Control during a conference with NetServer Controlling a NetServer Conference Preferred Broadcaster NetServer and NetGate Conference Aliases when used with H.320 TCS4 signalling DTMF signalling ISDN Sub addressing Direct Inward Dialling / Multiple Subscriber Numbers Chair control when using NetGate Series 2000 MCS and NetGate MCS conference identification Next Previous 99 © Copyright Ezenia Inc, 1999 Course Index 4                Connecting an H.323 endpoint to MCS Module 3 - How to start a conference on NetServer NetServer Convener menu Conference Templates Starting an existing NetServer conference Scheduling a conference on NetServer Creating a template Adding participants to a template Explaining participant records Saving a template Monitoring a conference Module 4 – How to use your endpoint Using Intel Proshare Using PictureTel LiveLAN Using VCON cruiser Next Previous 100 © Copyright Ezenia Inc, 1999 Course Index 5         Using VTEL SmartStation Module 5 - How to get the most out of a conference Meetings on-line – ways to organise and control Making the best of your local environment Positioning your camera Preparing yourself for an on-line meeting During a meeting – talking and listening Sharing data Next Previous Click here to return to the Menu 101 © Copyright Ezenia Inc, 1999 Help  To get additional help you may contact the Ezenia training help desk  Before contacting our help desk please be sure to have the following information to hand     Course - Using Ezenia! Encounter products Version - 1.0 Your name Your company  If you have audio capability on your PC press here Live Assist  If you do not have audio capability on you PC  Please send an e-mail to this address  [email protected] Index Glossary To return to the course 102