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v-scene The new Janet Videoconferencing Service Mark Tysom Janet, UK Terena TF-MSP Meeting, Budapest 16 Sept 2014 The Janet Videoconference Service • Established in 1995 • Deliver educational content over video • Education and research, administration, content providers • 8,151 Videoconferencing Systems • 9,866 Users • 1,112 Organisations • 50,000 conferences per year Why change? • Primarily to address customer requirements and feedback • And review the: - operational model - cost model - support arrangements What’s new? The Headlines • More friendly, cleaner, intuitive interface • More focus on immediate conferences • Browser based video desktop client (Vidyo) • Personal virtual meeting rooms • Increased streaming capacity • A future focus on interoperation Hardware transition process • • • • Desktop client (browser based) Recording Streaming Meeting Rooms The v-scene Desktop (VidyoWeb) • Mac, Windows and Linux • Launches in browser • Minor plugin download (admin rights not required) • Scalable Video Codec (SVC) • Up to HD (depending on bandwidth) • Branded for Janet/JISC Look and feel Live Demo Outline Outline Picture of schedule/launch page Outline Picture of schedule/launch page Outline Meeting Room Picture Outline Meeting Room Picture Tariff Structure • Education and Research - centrally funded for schools, colleges, universities, research • Public Services - reduced rate for public sector bodies with an education remit • Commercial - tariff for providers of educational video content and services • International Education and Research - GPD based calculation for other NRENs v-scene NREN Tariff • Uses the same calculation as the GEANT Cost Sharing Model • Charges increase progressively as GDP increases • Used to generate a starting price • Additional services can be bolted on: - MCU integration User migration Interface language translation Branding • Prices start from €35,000 p.a. for managed service Multi-tenanted managed service • Super Organisations created to manage individual communities • Allows NRENs to organise and manage their own customers • Can restrict collaboration within a community or multinational • HEAnet (Ireland) first NREN to sign-up: - use same type of MCUs aligned support contracts with supplier self-registered users mixed mode support • Discussions with several interested NRENs Service Levels Hours of Service The service is available 24 hours a day, 7 days a week, all year Target Availability Videoconferencing service and booking service: 99% Gatekeeper hierarchy and gatekeeper service: 99.5% Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks' notice. Support and Fault Management The help line is staffed from: 8am to 9pm (GMT) Monday to Friday 8am to 5pm (GMT) Saturday (excluding Christmas Day, Boxing Day, New Year's Day and Good Friday) Questions? Mark Tysom Product Manager [email protected] 0044 1235 822 223 16/09/14