Download download

Matakuliah
Tahun
: M0734-Business Process Reenginering
: 2010
The Implementation of BPR
Pertemuan 8
Deployment Phase :
Why ?
How ?
Outputs
Risks
Deployment Phase
3
Why ?
All solution and process improvement that has been
designed and developed are brought to life
All people change management activities take place
4
How ?
5
Step 1 :
Communications
Maintain two-way communication with users in the
project to solicit feedback and suggestions from
them
Deal with feedback, do not ignore it
6
Step 2 :
Deployment Strategy
Big Bang
• The proposed change is introduced in one major overhaul
Parallel
• The proposed change is introduced step by step (e.g. by location or business
unit), with the next roll-out starting before the previous one is finished
Relay
• The proposed change is introduced step by step, with each roll-out only
starting once the previous one has been completed
Combination
• A combination of the abovementioned implementation approaches – perhaps
a small pilot and then building up to larger implementations
7
Step 2 :
Deployment Strategy
Advantage
Fast to implement
Advantage
A relatively fast implementation, and the
of lessons learned from preceding
valuable
Disadvantage
The risk of disruption to the business is
Disadvantage
Additional resources will be required to
implementations, and the coordination of
roll-outs will be high and potentially
8
Step 2 :
Deployment Strategy
Advantage
Quality, as the lessons learned from the
out(s) can be fully taken into account and
implementation team can be used
Advantage
Disadvantage
Lack of speed, as this implementation
the circumstances, take some time to
Disadvantage
Provides the organization with the
roll-out to the specific situation; flexible
manageable
9
Step 3 :
Train Staff
Implementation of Training developed in People and
Technology Development Phase
May take in a form of formal courses or on-the-job training,
mentoring and coaching may continue during business tests
and pilots
Suggestions :
• Small doses of just-in-time training
• Individual training sessions, ensuring that people know when their session is
scheduled
• Test competencies after training
• Monitor job performance after an appropriate period of time
Training aspects
•
•
•
•
Key activities of automated solutions
Impacts of the proposed solution
Which existing bottlenecks will be tackled
Any new bottlenecks the participants expect to arise during the
implementation period
• The benefits and possibilities of the proposed solution
10
Step 4 :
Business Tests and Pilots
User Acceptance Tests by Business Users
Important Considerations:
•
•
•
•
•
•
Involve customers and suppliers, where appropriate
Have strong project management of the testing steps
Have a feedback mechanism that is easy to use
Listen and communicate honestly
Have a mechanism to measure and share the results of the tests
Always be prepared to make changes ‘on-the-fly’ and feed these back into the
deliverables (development) cycle
• Communicate results of pilots and testing
• Get testimonials from staff, customers and suppliers
• Celebrate success and reward team members (project team and business)
11
Step 5 :
Rollout, back-out and contingency plans
Complete individual plans for each business unit
involved in the roll-out
Develop plans collaboratively with management and staff
Plan for multiple planning session, ensuring that the
project accommodates mistakes and continually learns
and adjusts the plans accordingly
Ensure that individual expectations of people are crystal
clear, so there is no room for any misunderstanding
Have a ‘dry’ run (practice) of the back-out or roll-back and
contingency plans, make sure that it works and continue
these ‘dry ‘ runs until any doubt is removed
12
Step 6 :
Marketing Programs
Run a formal marketing campaign of your process
improvement in the marketplace, specifically
targeting external stakeholders
Use multiple approaches to marketing and have your
top customers informed by senior executives as
much as possible
13
Step 7 :
Roll Out
Make sure old processes and supporting systems
are decommissioned after complete successful roll
out of the new process
Reporting relationship and organization structure
changes may require some to time to take place, as
will the initiation of any new roles and incentive
schemes based on performance results
14
Outputs
 Trained and motivated staff
 Improved or new processes
that work satisfactorily
15
Risks
Risks
Mitigation Strategy
Business training/testing
stopper
Ensure that the requirements are discussed and clarified with the
stakeholders as early as possible
Project team can not deal with
and inquiries at the start of
during early stages
Involve super users and ensure they are capable, available, and
Stakeholders are not kept
Communicate, communicate, communicate
Lack of expertise in business to
Business may need some coaching in completing UAT, project team
guidance
Testing is neglected
Testing should never be compromised. If required, extend
testing
16