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Transcript
Customer Policy, Kona Gold Coffees Our customer service policy is designed to monitor customer feedback. Our sales person will call on all retailers at least monthly and request their feedback or any feedback from their consumers. To support this, each month for the first three months, then quarterly thereafter for the first year, we are placing point-ofpurchase drawings for free products using a questionnaire entry form that will address several marketing and quality concerns and allow space for customer remarks. Both employees are trained as to our customer service policy. For additional after-market responses, a small SASPC is included with each product to allow customers to express their opinions regarding our product. We politely request this be returned to help us improve our product.
