Download RIA Certified Robot Integrator Score Card - v2

ROBOTIC INTEGRATOR SCORE CARD
Integrator Company Name:
Assessment Date:
Proctor/ Auditor:
ITEM
RATING
1
5
4
3
2
1
Evidence
2
5
4
3
2
1
Evidence
3
5
4
3
2
1
Evidence
4
5
4
3
2
1
Evidence
5
5
4
3
2
1
Evidence
Check off
CRITERIA
Weight
W+S
ISO Certification Status
Achieved ISO/QS/TE Certification
Achieved ISO/QS Certertification
Achieved ISO Certification
Efforts to achieve ISO are underway and a target date set
No current plan to achieve ISO Certification
Show Compliance Certificate from ISO Auditor
0.02
0.00
Long Term Integration Capabilities Plan
5 year plan shared with end-users that shows goals, action,
responsibilities and due dates
3 year plan promoted to end-user
Annual plan promoted to end-user
Has a presentation used to describe service capabilities and procedures
Does not have long term service business plan
Company Web site, promotional materials, etc.
0.05
0.00
0.03
0.00
Business Enterprise System Utilization
Has a Business Planning/Purchasing Software system designed to
streamline management, manufacturing operations, supply chains,
financials, customers, technology and business performance activities
Has a Business Planning/Purchasing Software system designed to
streamline management and manufacturing operations
Has a Business Planning/Purchasing Software system that can track
purchasing history and current inventory with min/max stocking level
controls
Has a Business Planning/Purchasing Software system that can track
purchasing history and current inventory
No Business Planning/Purchasing Software system
Internal Intranet System
0.01
0.00
Customer Satisfaction Measurements
Measures customer satisfaction on a repetitive basis and has a company
goal that drives a continuous improvement strategy
Measures customer satisfaction on a repetitive basis and has a company
goal
Measures customer satisfaction on a project-by-project basis
Measures customer satisfaction on a random basis
Does not measure customer satisfaction
Project Files, Company Forms, etc.
0.06
0.00
Completes Company Profile on Activities and or Changes
Regularly updates Company Profile information and provides literature,
articles, special announcements, etc. to Robotics Online
Regularly updates Company Profile information
Has completed Company Profile information, but does not regularly
update the information
Completes Company Profile by request only
Has never updated Company Profile information
Company Web-stite, promotional materials, Robotics Online
Score
6
5
4
3
2
1
Evidence
7
5
4
3
2
1
Evidence
8
4
3
2
1
0
Evidence
9
5
SEE Note 5
4
Evidence
10
5
4
3
2
1
Evidence
Maintains As-Shipped Systems Documentation
Maintains all robot systems documentation and software up to five (5)
years and in addition is provided to the customer
Maintains all robot systems documentation and software for more than 2
years and in addition is provided to the customer
Maintains some robot systems documentation and software on a projectby-project basis, and in addition is provided to customer
Maintains some robot systems documentation and software on a projectby-project basis
Does not ship or maintain robot systems documentation and software
Project Files
0.03
0.00
Measures Mean-Time-to-Repair (“MTTR”)
Measures MTTR by major category (response time to customer site, total
travel time, repair time, time waiting for parts, time waiting to access
equipment, time waiting to test equipment, and equipment test time), and
reports information to end-user
Measures MTTR by major category (response time to customer site, total
travel time, repair time, time waiting for parts, time waiting to access
equipment, time waiting to test equipment, and equipment test time)
Measures MTTR for response time and repair time only
Measures MTTR on a random basis
Does not measure MTTR for improvement purposes
Service Records
0.02
0.00
RIA Safety Conferences
Had at least (3) engineering staff members attend each RIA Safety
Update/Training Seminars annually.
Had at least (2) engineering staff members attend each RIA Safety
Update/Training Seminars annually.
Had at least (1) engineering staff member attend each RIA Safety
Update/Training Seminars annually.
Does not regularly attend RIA Safety Update/Training Seminars
Has never attended RIA Safety Update/Training Seminars
Attendance Certificate or Robotics Online
0.07
0.00
RIA Safety Risk Assessment
0.10
0.00
0.05
0.00
Performs tasked based safety risk assessments per RIA-15.06, ISO 10218
or CSA Z434 on all installed robot projects in unison with and provides
results to end-user as-well-as publishes the results in the tables for use.
Performs tasked based safety risk assessments per RIA-15.06, ISO 10218
04 CSA Z434 on all installed robot projects and publishes the results in
tables for use.
Company Buy-Off Sheet
After Hours Support Available 24/7
All customer service functions (troubleshooting assistance, service, parts,
etc.) are available 24 hours per day, 7 days per week via a direct dial
telephone number for no additional fee or contract
All customer service functions (troubleshooting assistance, service, parts,
etc.) are available via a direct dial telephone during the work day, and no
after hours support is available and/or a contract fee is required
Provides limited customer service support during the day and after hours,
and depends upon a contracted company to provide service support
functions
Provides no customer service support during after hours, and depends
upon a contracted company to provide service support functions
Provides no customer service support during the day or after hours, and
depends upon a contracted company to provide service support functions
Company Web Site or promotional materials
11
5
4
3
2
1
Evidence
12
5
4
3
2
1
Evidence
13
5
4
3
2
1
Evidence
14
5
4
3
2
1
Evidence
15
5
4
3
2
1
Evidence
16
5
4
3
2
1
Evidence
0.03
0.00
Dedicated Service Department
Has a formally organized service group with employees dedicated to robot
project warranty, service, and support, which is led by a dedicated service
supervisor/manager
Has a formally organized service group capable of providing robot project
warranty support, and is lead by a dedicated service supervisor/manager
Has employees assigned to full time service functions.
Has a designated employee assigned for service functions
No organized service group and/or shares installation/integration
engineers
On-site Audit
0.03
0.00
Preventative Maintenance Service Strategy
Proactively markets and executes preventative maintenance services for
all systems in the field
Provides preventative maintenance services for all systems on a project
by project basis
Has provided preventative maintenance services for all systems on a
customer request basis
Currently implementing a preventative maintenance program for end-users
Does not provide preventative maintenance services
Company Web Site or promotional materials
0.02
0.00
Robot System Simulation Capabilities
Uses Robotic System simulation software to measure mechanical wear,
equipment fit, reliability of the path planning process and overall system
safety functions
Routinely uses Robotic System simulation software and measures
equipment fit and reliability to analyze as a process tool.
Routinely uses Robotic System simulation software.
Has used Robotic System simulation and robot modeling software but only
on a project by project basis.
Does not utilize Robotic System simulation and robot modeling software
Internal Company project files
0.03
0.00
Robot System Vision Capabilities
Formally markets and utilizes robot guided machine vision for all systems
where applicable
Routinely uses robot guided machine vision for all systems where
applicable
Uses contracted services for robot guided machine vision on a project by
project basis
Has used robot guided machine vision by request only
Does not utilize robot guided machine vision for systems
Company Web site, project files and on-site audit
0.03
0.00
Remote Network Capabilities
Has computer network(s), internet/web/remote accessibility, and customer
portal
Has computer network(s), full Internet accessibility, web site, and remote
accessibility for employees
Has computer network(s), full Internet accessibility, and web site
Has computer network(s), but limited Internet accessibility
Has no computer network and/or limited internet capability
Employee VPN login and on-site audit
0.02
0.00
Field Service Report tracking system in place
Service/Warranty activities and solutions are electronically sortable to
provide reliability and maintainability analysis
Service records are loaded into a tracking system and are sortable by
incident type and solution
All service records are paper-based and electronic using Excel and filed
by customer and project number
All service records are paper-based and filed by customer and project
number
No formal service or failure tracking other than for financial purposes
Internal company documentation
17
5
4
3
2
1
Evidence
18
5
4
3
2
1
Evidence
19
5
4
3
2
1
Evidence
20
5
4
3
2
1
Evidence
21
5
4
3
2
1
Evidence
22
5
4
3
2
1
Evidence
Number of Robot based Projects in the last year
Integrated 15+ robot projects
Integrated 10+ robot projects
Integrated 5+ robot projects
Integrated 1 robot project
Does not execute robot based systems
Internal company documentation and project files.
0.10
0.00
RIA Certified Robotic Technologist Ratio
Has a minimum of two (2) Certified Robotic Technologists and one (1)
Certified Robotic Expert Technologist that successfully completed the RIA
certification exam
0.05
0.00
Robotic System Engineering Capabilities
Has three (3) dedicated system engineers with degrees (EE, ME, BS,
AEE, ASE) and a dedicated supervisor
Has two (2) dedicated system engineers with one of the following degrees,
(EE, ME, AEE)
Has two dedicated degreed system engineers with a supervisor
Has one designated degreed system engineer
Has no dedicated system engineers or supervisor
Employee/Employer Certificate, resume or on-site audit
0.05
0.00
Employee Performance and Satisfaction
Performs formal employee performance/development reviews and
employee satisfaction measures and has a continuous improvement
strategy as a goal
Performs formal employee performance/development reviews and
measures employee satisfaction
Performs formal employee performance/development reviews, but does
not measure employee satisfaction
Performs informal employee performance reviews, but does not measure
employee satisfaction
Does not perform formal employee performance reviews or measure
employee satisfaction
HR documentation
0.03
0.00
Project Management capabilities
Has two (2) or more project managers with PMP certifications and a
dedicated supervisor
Has two (2) or more project managers with PMP certifications
Has two (2) project managers with a dedicated supervisor
Has one (1) project manager
Does not have a dedicated project manager
PMP Certificate and or on-site audit
0.04
0.00
Robotic Service capabilities
Has had three (3) or more service employees successfully complete robot
manufacturer training courses on multiple product lines and reports it on
robotics online.
Has had three (3) or more service employees successfully complete robot
manufacturer training courses and reports on robotics online.
Has had two (2) service employees successfully complete robot
manufacturer training courses.
0.05
0.00
Has had (2) employees successfully complete the RIA Certification exam
with one being an expert
Has had (1) employee successfully complete the RIA Certification exam
for certified expert status
Has had one employee successfully complete the RIA Certification exam
Has not successfully completed the RIA Certification exam
RIA Certificate
Has had one (1) employee successfully complete robot manufacturer
training courses
Has no full time employees that have completed robot manufacturer
training courses
Manufacturer certificate or personnel file
23
Other Robot related Certifications
5
4
3
2
1
Evidence
24
5
4
3
2
1
Evidence
25
5
4
3
2
1
Evidence
0.05
0.00
Robot System Run-Off
Routinely performs robot system Run-Off(s), both internal and external
and reports results to end-user
Routinely performs robot system Run-Off(s) and records internally
Routinely performs robot system Run-Off(s)
Performs robot system Run-Off(s), but on request basis only
Does not perform robot system Run-Off(s)
Project files or internal form
0.05
0.00
Robot Project On-Time Delivery
Measures On-Time delivery performance, updates company profile,
reports data to end-user and has a company goal that drives a continuous
improvement strategy
Measures On-Time delivery performance and reports to end-user & has a
company goal that drives a continuous improvement strategy
Measures On-Time delivery performance
0.03
0.00
1.05
0.00
TOTAL
0.00
Has three (3) or more employees with robotic field related certifications
and has a company goal that drives a continueous improvement strategy
Has three (3) or more employees with robotic field related certifications
Has two (2) employees with robotic field related certifications
Has one (1) employee with robotic field related certifications
Has no employees with robotic field related certifications
Measures On-Time delivery performance on a project by project basis
Does not measure On-Time Delivery performance
0.00
Score Rating Level
>3.2 = Meets Certification Status
<3.2 = Does NOT Meet Certification Status
Instructions:
1. Weight is the importance for each item scoring criteria in the matrix above. The total weight equals no more or less than 100% or 1.00.
2. The evidence field will have the data needed prior to the audit and during the On-Site audit.
3. Some criteria such as #18 may temporarily be scored a 5. Auditor will verify the actual score at the completion of On-Site audit and exams.
4. Certification score requirement must be >3.2.
5. Robot Risk Assessment is MANDATORY in order to attain and maintain RIA Certified Robot Integrator status.
PLEASE NOTE:
Industrial Robot Definition
An automatically controlled, reprogrammable multipurpose manipulator, programmable in three or more axes, which can be either fixed in
place or mobile for use in industrial automation applications.
NOTE 1
NOTE 2
NOTE 3
Note 4
The industrial robot includes
• the manipulator, including actuators;
• the controller, including teach pendant and any communication interface (hardware and software).
This includes any integrated additional axes.
The following devices are considered industrial robots for the purpose of this standard:
• hand-guided robots;
• the manipulating portions of mobile robots;
• collaborating robots.
May only be used while R15.06-1999 is in effect.
Auditor Comments:
CONFIDENTIAL
Rev. 2.5 – August 20, 2015