Download Rick Capozzi, Non-Verbal Communication Workbook

Nonverbal Communication:
What you do speaks so loudly –
I can't hear what you say
Research shows that 55% of the message received in face-to-face communication is
communicated nonverbally, whether intended or not! Are you making the most of your
interactions by consciously choosing your nonverbals and efficiently reading the
messages being sent to you? In this session you will:
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Develop a heightened awareness of the impact of nonverbal communication
Review the three major forms of nonverbal communication and how to make them
work for you
Tune into the messages you are sending (consciously and subconsciously)
Practice reading/interpreting gestures and body language
Gain a new perspective on human interaction
What do you hope to gain from this session?
Rick Capozzi, International Speaker
CapozziGroup 1211 Locke Mountain Road Hollidaysburg, PA 16648-9119 USA
+1 814.280.3954 [email protected]
No part of this booklet may be reproduced
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without consent. © CapozziGroup 2015
Let’s Get Acquainted
Introduce yourselves to one another
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Name (verbally)
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Company/organization (verbally)
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Favorite hobby (nonverbally)
What you do speaks so loudly that I cannot hear what you say. –Ralph Waldo Emerson
Nonverbal Communication
Nonverbal… without words
Communication… exchange of thoughts, messages, or information
Nonverbal communication
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Sending and receiving messages without saying a word
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The study of gestural communications
Communication Cycle and Nonverbals
1. ________________________________
2. ________________________________
3. ________________________________
4. ________________________________
5. ________________________________
6. ________________________________
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The Communications Package
_____% Words
_____% Tone of voice
_____% Nonverbals
Where do we tend to focus?
Where should we focus?
Numerous components of nonverbal communication and body language
Four areas of focus
1. Space Issues
2. Touch
3. Facial Expressions
4. Body Nonverbals (gestures), posture and movements
What messages are you sending and receiving?
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Space Issues
Personal space
Standards
Not universal nationally
Not universal locally
Types of space:
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Intimate space: _______________ feet
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Personal space: _______________feet
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Social space: _________________feet
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Public space: _________________feet
What is going on? Space?
The Johnson treatment
Putting space issues into context
Obervations
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Touch
The importance and significance of touch
Gender bias
Observations
Cautions
Facial Expressions
Sincere or not?
Types of smiles
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Closed lips
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Top teeth
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Top and bottom teeth
Eye contact
Very important
About what percentage in the US?
Internationally?
More observations
Who is she talking to?
Genuine Warmth or concealed irritation?
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Gestures and Body Language
What assumptions could you consider from the silhouettes?
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Other observations
Are “thumbs up” and “OK” universally accepted hand gesutrues?
Lessons from Paul Potts
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Top 10 Nonverbal Tips
1. Pay attention to nonverbal signals
2. Look for incongruent behaviors
3. Concentrate on your tone of voice when speaking
4. Ask questions about nonverbal signals.
5. Use good eye contact
6. Use signals to make communication more effective and meaningful
7. Look at signals as a group
8. Consider context
9. Be aware that signals can be misread
10. Practice. Practice. Practice.
What messages are YOU sending?
One challenge for yourself:
Thank you for your active participation. If there is anything I can do to help you
or your organization in your personal or professional development efforts, please
don’t hesitate to get in contact with me.
Here to serve,
Rick
Rick Capozzi, 1211 Locke Mountain Road, Hollidaysburg, PA 16648-9119 USA
[email protected] +1 814.280.3954 mobile/text
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NOTES
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