Download Global Services Alliances At-A-Glance for Partners

Global Services Alliances At-A-Glance for Partners
At-A-Glance
Collaboration That Improves Support to Customers Throughout the Network Lifecycle and Around the World
Cisco Global Services Alliances
Cisco© Global Services Alliances combine the forces
of Cisco and select, highly-qualified strategic partners
to offer customers consistent and effective IT support
throughout their networks’ lifecycle. The Alliances drive
closer collaboration between Cisco and our alliance partners, resulting in strategic alignment, business revenue
growth, and customer loyalty.
How A Partner Qualifies
To qualify as a Global Services Alliance partner, a candidate must be a Cisco multinational partner in US&C,
Japan and also two of the following theaters: Emerging,
European, and APAC. In addition, each candidate must
have a Global Commerce Specialization, and must sell
more than $400 million USD net annually in global bookings of Cisco products and services.*
You must also agree to make the following investments:
• Align business processes by linking your support
systems to Cisco support systems (such as quoting,
ordering, call management and third-party maintenance support)
• Develop and implement new complementary
service solutions to Cisco Services and/or
Collaborative Services
• Develop and implement new contracts and sales
processes to offer end-user customers Collaborative
Services or Cisco Services
Partner Benefits
By working better together, Cisco and our Global Services
Alliance partners become strategically aligned and
uncover new revenue growth opportunities through:
• A broader services portfolio that covers the
network lifecycle
• Collaborative Services, which bring together
the complementary strengths of Cisco and our
qualified partners
• Aligned and streamlined business processes
(such as quoting, ordering, call management and
third-party maintenance)
• Financial incentives that reward high performance
In addition, you have Cisco sales force support, which
encourages proactive, high-value service selling.
Customer Benefits
Cisco Global Services Alliances provide your customers
with a highly-effective service experience that includes:
• Lifecycle Services—from business case to deployment, through operations and continual performance
improvement
• Consistent global services delivery
• Collaborative Services, which bring together the
complementary strengths of Cisco and our qualified
partners
• Streamlined business processes that simplify
service delivery
It all adds up to increased customer success with Cisco
technology and greater value across the network lifecycle.
Global Service Alliances drive closer collaboration between Cisco and our Alliance partners, resulting in strategic alignment,
business revenue growth, and customer loyalty.
*Note: These criteria will be reviewed due to changes to the Cisco channel
certification program.
Global Services Alliances At-A-Glance for Partners
At-A-Glance
Collaboration That Improves Support to Customers Throughout the Network Lifecycle and Around the World
Global Services Alliance Partners
Currently, four strategic global partners have joined with
Cisco in Global Services Alliance contractual agreements:
The Collaborative Services that are orderable today
from Cisco are part of the Operate phase of the network
Lifecycle, and include:
• Dimension Data
• Cisco Technical Support Service
• HP
• Software Application Support Service
• IBM
• Collaborative Remote Management Service
• Orange Business Services
(OBS, formerly Equant)
Collaborative Services
Collaborative Services bring together the complementary strengths of Cisco and our qualified partners to
deliver a consistently excellent service experience.
These joint service offerings combine Cisco’s networking
expertise and best practices together with the partner’s
business knowledge and personalized service. Customers benefit from accessible partners who understand
their business needs, while taking advantage of Cisco’s
proven methodologies, worldwide resources and tools.
Through this collaborative approach, customers get
assurance from Cisco with single-source accountability
from the partner. Collaborative Services are designed
to address needs across the network lifecycle, giving
customers “the best of both worlds” from Cisco and
our partners.
For More Information
To learn more about Global Services Alliances and
Collaborative Services, call your Cisco Service
Account Manager.
Services for the other phases of the Lifecycle are
currently in development. Global Services Alliance partners are the early adopters of Collaborative Services.
Collaborative Services Available Today from
Global Services Alliance Partners
• Dimension Data Uptime powered by Cisco Services
• HP Network Support together with Cisco Services
(U.S. only)
• IBM managed maintenance solution for Cisco products
• Orange Business Services Maintenance with
Cisco Services
Why Global Services Alliances Are Important
Global Services Alliances are important because they
align services across the network lifecycle, resulting in
increased customer success with Cisco technology.
They also demonstrate the strategic value that both
Cisco and our partners bring to the customer’s business.
Today, Collaborative Services are sold through Global
Services Alliance partners, and each partner must purchase a Collaborative Services contract from Cisco.
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