Download Instructions for Registration and Online Shopping - Bio-Rad

Instructions for Registration and Online
Shopping
If you wish to order a product from a current quote or if you have questions concerning online
ordering, please contact your local Bio-Rad Order Department at Tel: +41-(0)61-171-9555,
Fax (toll free): 00800 2732967337 or e-mail: [email protected]
(Switzerland).
Note: Online ordering in Switzerland is only available for Bio-Rad Life Science products,
these are:
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Life Science Research Products
Life Science Education Products
Food/Animal/Environment Testing Products
Process Separations Products
Clinical Diagnostics products cannot be ordered online yet. Please contact the Clinical
Diagnostics Order Department directly at Tel: +41-(0)61-171-9555, Fax (toll free): 00800
2732967337 or e-mail: [email protected] (Switzerland).
I. Registration
I.1. Registration Procedure
Click on the link "Register Today" that is located on every "Home"-page. Page 1 of the online
registration will open.
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Please fill in the required information - marked with a red asterisk * - on pages 1 and 2
in the registration form.
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You can correct your entries during registration by clicking on the "reset" button.
You can register for online shopping on page 2 of registration. For this your Bio-Rad account
number and the ZIP code of your invoice address are required.
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Should you need assistance in locating your Bio-Rad account number please contact
your Bio-Rad Order Department (Tel: +41-(0)61-171-9555, Switzerland).
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After registration with an account number you will see your customer specific price
(net, excl. VAT, shipping, and handling) after you log-in; including discounts if you
have agreed on a discount with Bio-Rad.
Please enter your account number and the ZIP code of your invoice address in the respective
fields and click on "next step".
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You can also enter more than one account number. Please refer to the instructions
under IV.2. Multiple Account Numbers.
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If you are working as a purchasing agent for an institute or company you can set up a
"workflow", an online order placement and approval process. Please refer to the
instructions under III. Order Approval Process.
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If you have more than one delivery address for your account number, you will now be
asked to choose the default delivery address from the pull-down menu. This address
will be saved as default delivery address for your orders. Click on "save and continue"
to accept this address. You may select a different delivery address later during the
shopping process.
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If you do not need to order online, just leave the fields for account number and
corresponding ZIP code empty and click on "save and continue" to access page 3 of
registration. If you register without an account number, you will be shown item list
prices (net, excl. VAT, shipping, and handling) after log-in.
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If you do not have a Bio-Rad account number please download a faxable application
form for a Bio-Rad account number and fax it to Fax (toll free): 00800 2732967337.
The link to the application form is located on page 2 of the online-registration. You
can complete the registration without account number and add it later by accessing
your user profile. You can normally order online the day after you receive a new
account number.
Please choose your areas of interest on page 3 of the registration. These specifications are
voluntary but they will determine the content that will be shown on your personal "My BioRad" home page. Your registration is completed after clicking on "save registration".
You will now automatically be asked to log-in on the Bio-Rad website.
II. Online Ordering Procedure
II.1. Registration
For ordering online you need a registration with your account number on the Bio-Rad
website. Please refer to the instructions under I.1. Registration Process.
II.2. Log-in
Please log-in to the Bio-Rad website. You will automatically be directed to your personal
"My Bio-Rad" home page.
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The direct link to "view cart" is from now on located at the top of every web page.
II.3. Add Items to Shopping Cart
There are different possibilities for adding products to the shopping cart.
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Enter the catalog number and quantity in the quick order fields on your personal "My
Bio-Rad" home page and click on "continue". You are now automatically directed to
the shopping cart.
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The direct link to "view cart" is located at the top of the page. Please refer to the
instructions under II.4. Shopping Cart.
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If you are searching for product information please enter the search term in the search
field at the top right on any page and click on "go". You can add items directly from
the search result page by clicking on "add to cart". You are automatically directed to
the shopping cart.
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You can also browse in the online-catalog to see prices and product information. An
"Ordering Information" link is located at the top of every product information page.
From the ordering information pages you can add items to the shopping cart by
selecting the check box in the column marked with the shopping cart symbol and
clicking on "submit". You are now automatically directed to the shopping cart.
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If you order the same products on a regular basis, you can save these items in one or
more hot lists for adding directly to the shopping cart. Please refer to the instructions
under IV.1. Hot List.
II.4. Shopping Cart
The virtual shopping cart consists of a table of the items you placed in the shopping cart. It
will display your customer specific prices (net, excl. VAT, shipping, and handling) including
discounts if you have agreed on a discount with Bio-Rad.
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You can add items directly to the shopping cart. Please enter the catalog number(s) in
the designated field and click on "add to shopping cart". You must separate catalog
numbers by a space or comma.
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You can delete items from the shopping cart by marking the check box in the column
marked with the waste basket symbol and clicking on "recalculate".
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You can change the quantity of each item by entering the quantity in the respective
field in the column "Qty" and clicking on "recalculate".
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You can remove all items from the shopping cart by clicking on "empty cart".
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You can go back to the online catalog by clicking on "shop online catalog". Items that
have been placed in the shopping cart will remain in the cart.
II.5. Online Ordering
Please check the information in your shopping cart. You are shown customer specific prices
(net, excl. VAT, shipping, and handling) including discounts if you have agreed on a discount
with Bio-Rad. How to change entries in your shopping cart is explained under II.4. Shopping
Cart. To proceed with the ordering process, please click on "proceed to checkout" at the
bottom of the page.
Please enter your purchase order number on the next page and click on "next step".
You will now see your payment, shipment and invoice information.
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Within the payment information you can enter "Additional notes or numbers, such as
release numbers" in the respective field, e.g. recipient's name, room number. This
information will appear on your invoice and packing list.
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If you have more than one delivery address for your account number, you can choose
a different delivery address from the pull-down menu. Clicking on "send" will load
this address in the form.
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Should the required shipping address not be visible in the pull-down menu, please
contact your local Bio-Rad Order Department at Tel: +41-(0)61-171-9555, Fax (toll
free): 00800 2732967337 or e-mail: [email protected] (Switzerland).
Please review the information for accuracy and click on "proceed to checkout".
Before you checkout the order, all information about the ordered products, payment method
and delivery and invoice addresses are shown to you for your final review. All prices are net,
excluding VAT, shipping, and handling.
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Should you wish to change information on the "checkout"-page please click on
"change order". This will take you back automatically to the shopping cart to the
beginning of the ordering procedure.
Please review all the information before you finalize the order by clicking once on "send
order now". By sending the order, you are submitting a binding proposal for a contract.
After finishing the order you can print a printable version of the order by clicking on the
respective link on the "Thank You" page. All prices are net, excluding VAT, shipping, and
handling.
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Web orders are currently exempt from all shipping and handling charges. Local taxes
will be applied as required. You will receive an e-mail when item(s) are shipped. The
invoice will follow by postal mail. You will be billed only for shipped items.
II.6. Conclusion of Contract, Acknowledgement e-mails and Invoice
As soon as we have booked your order in our system and allocated an order number, you will
receive an acknowledgement e-mail.
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Should we for technical reasons be unable to immediately allocate an order number or
not be able to accept your proposal for a contract, you will initially receive an e-mail
with the acknowledgement of receival of your order data.
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The conclusion of the contract between you and the respective service provider of the
Bio-Rad online web shop is after you submit your order over the Bio-Rad Web-Site
and after we accept this proposal by processing the order, which is subject to
verification of your sufficient credit limit and our ability to deliver.
You will receive additional e-mail(s) as soon as a partial or full shipment has been sent to
you. The invoice will follow by postal mail. You will be billed only for shipped items.
II.7. Tracking Order Status and Order
You can view the current status of your order at any time by selecting the "order history" tab
on your personal "My Bio-Rad" page.
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You can also access your order status by clicking on the link "order status" at the top
of the web page.
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The order history is presented as an overview. To access the details of your order
please click on the respective Bio-Rad order number.
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A reference tracking number will be displayed as soon as the items are shipped. Please
contact your Bio-Rad Order Department (Tel: +41-(0)61-171-9555, Switzerland) with
the Bio-Rad account number, Bio-Rad order number, and reference tracking number
for additional information.
II.8. Important Notes
Information about the service provider can be found through the link "Imprint" which is
located at the upper right corner of the web pages.
The presentation of products on the Bio-Rad Web Site is not a binding offer of contract but
has the function of displaying product information of the products offered by the service
provider (Bio-Rad Laboratories AG, Switzerland) of the Bio-Rad web shop.
All contracts are based on the service provider's (Bio-Rad Laboratories AG, Switzerland)
General Terms and Conditions, which can be opened, saved and printed by clicking on the
link "General Terms & Conditions" in the upper right corner of the web pages.
The language of the contract for Bio-Rad Laboratories AG, Switzerland, is English.
III. Order Approval Process
III.1. Description
If your primary job responsibility is purchasing for the institute or company you are working
for, you can set up an online order placement and approval process.
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You can determine a monetary limit up to which the user can order without approval
of the purchasing agent.
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As part of this approval process you will automatically be shown orders for approval
that lie above the monetary limit that was set by the purchasing agent.
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In addition to this you have the possibility to generate user accounts for the users in
your institute/company.
III.2. Set Up
The order placement and approval process can be set up either during or after finishing the
registration.
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During registration:
Please choose the field "Yes" beside the question "Is your primary job responsibility
purchasing for an institute, laboratory, or stockroom?" on page 2 of registration. As
soon as you click on "save and continue", page 3 of registration opens. Please choose
answer "yes" for "Set up approval process for my researchers" and click on "save
registration". You are now automatically asked to log-in on the Bio-Rad web site.
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After registration:
Log-in to your account. You are now automatically directed to your personal "My
Bio-Rad" home page. Click on the link "profile" and on "edit". Choose "Yes" beside
the question "Is your primary job responsibility purchasing for an institute, laboratory,
or stockroom?" and select "submit change". Next, open your "Interest Builder". Click
on "edit" and select "yes" beside "Set up approval process for my researchers" and
click on "submit change".
III.3. User Accounts Administration
For setting up user accounts in the order placement and approval process please log-in to your
account. You are now automatically directed to your personal "My Bio-Rad" home page.
Click on the green tab "administration". Choose the link "Add a New User" and go through
the registration process for the user.
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You can determine the monetary limit on page 1 of the registration up to which the
new user can order.
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You can change the amount of the monetary limit any time. Choose the link "Users" in
the "administration" part of the web site. You will now see the list of users belonging
to this account number. Choose the respective user. Click on "edit" in the user's
profile. Enter the monetary limit and click on "submit change".
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Orders with an order value below the monetary limit set by the purchasing agent will
not go through the approval process. The user can complete these orders without
purchasing agent approval.
You can deactivate (delete) a user.
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Choose the link "Users" in the "administration" part of the web site. You will now see
the list of users belonging to this account number. Mark the respective check-box
under the waste basket symbol and click on "submit change" to deactivate a user.
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Important note: The deactivation is a deletion process. The user account and the
online order history belonging to this user will be deleted.
III.4. Approval Procedure
The order process for each user who was generated by the purchaser is basically identical to
the process described under II. (Online Ordering Procedure). After completion of the order the
user will see the "Thank You" page which now contains the note: "This order needs to be
approved by your Purchasing Agent.", if the order amount is higher than the monetary limit
that was set by the purchasing agent.
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As soon as a user has sent the order data through the Bio-Rad web site, the purchasing
agent who set up the approval process will receive an e-mail with the order data and
the request to check and approve orders with an order amount above the monetary
limit.
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Orders with an order value below the monetary limit set by the purchasing agent will
not go through the approval process. The user can complete these orders without
purchasing agent approval.
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The purchasing agent will see a list of the open orders for approval on the personal
"My Bio-Rad" home page which opens automatically after log-in. For viewing order
details, please click on the respective user name.
The order details contain information about the ordered products, payment method, and
delivery and invoice addresses. All prices are net, excluding VAT, shipping, and handling.
Please check this information. You can enter an internal order number or reference number
for each order.
The purchasing agent now can choose to accept or deny the order by selecting the respective
check-box.
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If the order is approved and checked out, i.e. finalized, a binding proposal for a
contract is sent to the service provider of the Bio-Rad online web shop.
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If the order is denied, the purchasing agent can enter the reason for denial in the text
field. The user will receive an e-mail with the information that the order was denied
and the text that the purchasing agent has entered as reason.
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The conclusion of the contract between you and the respective service provider of the
Bio-Rad online web shop is after you submit your order over the Bio-ad Web-Site and
after we accept this proposal by processing the order, which is subject to verification
of your sufficient credit limit and our ability to deliver.
The rest of the online order process is described under II.6. to II.8.
IV. Additional Functions
IV.1. Hot List
You can create one or more hot lists for fast access to products which you order routinely. For
this, please log-in to your account.
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Click on "hot list" at the top of the page. On the next page enter the name of the hot
list and click on "create". Please enter the catalog number(s) you would like to add to
the hot list in the text field on the next page and select "add to list". Please separate the
catalog numbers by a space or comma.
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You can also add products to your hot list by going through the online catalog. An
"Ordering Information" link is located the top of every product information page.
From the ordering information pages you can add items to a hot list by selecting the
check box in the column marked with the list symbol and clicking on "submit".
The items and item quantities saved in the hot list can be changed any time.
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To delete products please open the respective hot list. Mark the check-boxes in the
column with the waste basket symbol and click on "send". The marked products will
be deleted from the list.
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You can change the quantity of each item by entering the quantity in the field in the
"Qty"-column and clicking on "save quantity changes".
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To add products please open the respective hot list. On the next page enter the catalog
number(s) in the text field and choose "add to list". Please separate the catalog
number(s) by a space or comma.
Whenever you would like to order an item, mark the respective check-box in the column
marked with the shopping cart symbol and click on "submit". The items will be added to the
shopping cart. You will be automatically directed to the shopping cart page. For the rest of the
procedure please refer to the information under II. Online Ordering Procedure.
IV.2. Multiple Account Numbers
You can add account numbers either during or after finishing the registration procedure.
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During Registration:
Click on the link "more than one Bio-Rad account?" on page 2 of the online
registration. Please add the additional account number(s) and the respective ZIP
code(s) of the invoice address on the next page and click on "submit".
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After Registration:
Log-in to your account. You are now automatically directed to your personal "My
Bio-Rad" home page. Click on the "profile"-link and after that on "edit". Please add
the additional account number(s) and the respective ZIP code(s) of the invoice address
on the next page and click on "submit change"
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If there are multiple shipping addresses for this account number, you will be asked to
choose the default delivery address from the pull-down menu. This address will be
used as default delivery address for your orders. Click on "submit and proceed" to
select the address. You can choose a different delivery address later during the
ordering process.
You can access more than one account number during each session. If you have already
placed items in your shopping cart you first have to proceed through checkout before ordering
with a different account number.
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To choose a different account number, click on the link "change account number" at
the upper left of the page.
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You will now be asked which account number you would like to use and which
number shall be used as a default account number. Please mark the respective checkboxes and click on "submit change".