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Minster Law Job Profile
Job Title: Fee Earner - RTA Litigated (Bike)
Level: Staff
Responsible to: Team Manager
Job Summary
To deliver robust quality claims handling, with a key focus on customer outcomes for Minster Law clients, to
generate fee income and contribute to the general success of the business. The successful applicant will
manage a caseload of Litigated RTA Bike Fast Track cases.
Team allocation will be determined by the business need and your current experience, knowledge and skill
set; however types of cases managed may vary as the business needs require from time to time and
commensurate with your skill set.
Core Responsibilities
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Responsible for a high volume caseload of RTA Bike Fast Track Litigated claims, following Minster Law
best practise, in order to progress your claims through to settlement.
Ownership of the client relationship ensuring that the right outcome is achieved and the client’s claim is
optimized.
Ability to deal with cases of complexity, causation arguments, and denials of liability with minimal
supervision.
Assess liability and quantum to include reviewing medical reports and researching and obtaining
relevant case law.
Drafting schedules of special damages and assessing suitable awards for compensation for pain,
suffering and loss of amenity, and other general damages.
Negotiate with third parties to ensure we receive the best settlement figures for our clients in a proactive
and timely manner, identify litigation opportunities where appropriate.
Drafting Court proceedings, dealing with allocation questionnaires, adhering to court directions and
timescales, preparing relevant documents for disclosure, submitting evidence and instructing
Counsel/other appropriate experts as required.
Ability to work with a task based case management system to ensure regular contact is maintained with
all clients, providing exceptional customer service and managing their expectations.
Perform to a high level in a target orientated environment.
To undertake any other tasks as deemed relevant and reasonable by the business.
Key Performance Indicators
Operational Effectiveness
 % of cases within Stage 2
 Throughput Rate
 Average case duration
 % of Aged cases
 Average Caseload
 Quality Score
 CR3 Score
Customer & Stakeholder Satisfaction
 % Calls Answered
 NPS Score
 Customer Satisfaction/Effort Score
 CR7 Score
 % Complaints
Financial Performance
 Settlement Rate
 Departmental Write-offs
 Departmental Drop-off
Strategic Development
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You will have regular one-to-one meetings with your line manager to review your performance against these
objectives and identify any areas for development and/or required support.
Person Specification
Essential
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Previous experience of managing your own caseload of Litigated RTA claims and good understanding
of the CPR and litigation processes.
Accountable for achieving objectives in a fast paced environment whilst maintaining high standards of
work quality and client care.
Excellent negotiator with strong communication skills.
Competent working with a case management system and good knowledge of Excel and Word.
Good attention to detail and organisational skills.
Customer centric approach.
Desirable
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Previous experience or knowledge of motorbike claims.
Qualified Solicitor, working towards becoming a Chartered Legal Executive or other recognised legal
qualification.
Robust - able to deal with changing circumstances and challenging situations whilst still achieving
objectives.
Team Player and acts as a role model to your colleagues, working together to achieve business and
team goals.
Maintains a positive attitude, self-motivated and uses own initiative.
Take opportunities to develop and stretch yourself, and be passionate about developing your career in
personal injury.
Personal Development
There is the opportunity for high performing individuals to move into different departments across the
business to expand their knowledge and experience, and develop a career within Minster Law.
Travel
Occasional travel may be required between our York and Wakefield offices.
Version Control
Template 1.0
Author: Amy Thirtle
Date: April 2016
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