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Students will identify steps in the
communication process
 Students will understand the types of
verbal communication

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
According to http://dictionary.com,
communication is defined as “the
imparting or interchange of thoughts,
opinions, or information by speech,
writing, or signs”.
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
Many different theories exist regarding
the different types of communication but
generally there are three types of
communication:
› Verbal
› Nonverbal
› Visual
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Sender-the one who is sending the
information
Receiver-the intended target or
audience of the message
Channel-the medium by which the
message is sent
Message-the information to be
transmitted
Feedback-an evaluation or response to
the sent message
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
Internal
› Meetings which are face-to-face
› Emails within departments

External
› Sales brochures
› Press releases
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
According to http://www.dictionary.com,
verbal communication means “of or
pertaining to words”, whether:
› Oral or
› Written
Oral communication involves speaking and
is conducted in a ‘real time’ manner
 Written communication also includes
printed documents and can be viewed any
time.

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
Includes:
› Gestures
› Facial expressions
› Dress
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
This type of communication includes
visuals such as:
› Charts
› Graphs
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The most effective communication
includes a combination of one or more
of the previous communication types.
 Each type alone leads to a distortion of
the intended message.
 The measure of how effective the
communication is in how well the
sender’s message was received by the
audience. This is done through
feedback.

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


Communication Process Assignment #1 - Students will create
a particular message they would like to convey and use
software such as Microsoft Word, PowerPoint, Inspiration, or
Visio to create a flowchart demonstrating the
Communication Process. Each shape should contain the
name of the step as well as an example of each step that
corresponds to the student’s message
Publisher Message Assignment #2 - Students will create a
Publisher document that is separated into 3 sections: verbal,
nonverbal, and visual communication. Each section should
contain at least 5 types of messages or topics appropriate for
that particular mode of communication.
Corporate Message Assignment #3 - Students should each
think of 3 commercials for products or services . They will
report on what the message is and how verbal (oral and
written), nonverbal, and visual communication is used to
promote the product or service.
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
Toy Story Assignment #4
Group students into pairs. Distribute to each pair either Lincoln Logs®,
K’nex®, or Legos®. Their task is to assume the role of an employee of a toy
store and create the next new toy. They are to conduct this project using
any type of communication they want. Let the students conduct the task
without mentioning communication. Just have them try to agree on what
kind of toy to create. After ten minutes or so, walk around to each pair and
remove several of their pieces (you decide how many). Then observe if they
have to change their plans or not. After five minutes or so, tell each pair that
only one partner may speak. The other will have to find another way to
complete the task. After a predetermined time, tell them to stop. Now have
them each prepare a document (either a typed report with appropriate
report formatting and heading/paragraph styles) or a table summarizing the
following information:
› What types of communication did they use in their pairs?
› What obstacles were created when some pieces were removed and
when only one partner could communicate orally?
› Was their new toy completed and thus their task successful?
› What would they do differently in the future in terms of communication?
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