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Emotional Intelligence Increasing Individual and Team Performance October 2016 Barbara J (BJ) Bard • Consulting Director, Justice and Public Safety • WA DOC 7 years; AOC 1.5 years; LASD 1.5 years; WA DOR 2 years; United Nations (HCR in Geneva) 3 years; Telecommunications 3 years; Oil Industry 2 years; Health Care (hospitals) 3 years; Automotive 2 years • Project Management and Organizational Change Management • Large Scale Projects across North America and Europe • Started in Systems; moved to Human Resources; moved to Consulting • Became interested in Goleman’s theories in EI when developing a Leadership Competency Model (1994) • Have been following Goleman since that time • Topic choice was selected by Serena Hansen Agenda • What is Emotional Intelligence (Definitions) • Why Focus on Emotional Intelligence? • A Deeper Dive – EI Domains and Competencies • What Industry Practitioners Say • Starting the Journey to EI • Books, Articles and Blogs • Questions Definitions of Emotional Intelligence • The ability to identify, assess and control the emotions of oneself, of others and of groups • The ability to recognize and control your own emotions and understand what those emotions are telling you • The ability to recognize the emotional wants and needs of others and respond appropriately • The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Why Focus on Emotional Intelligence? • Intelligence has been tied to measureable business results • IQ is stable over a lifetime; personality generally doesn’t change; so EI, which is flexible and can change is the only controllable factor • Teams with higher EI perform better and quicker than teams with lower EI • A project manager needs to lead large teams and build strong relationships • Of the 10 PMBOK project management areas of knowledge, three directly require emotional competencies (communications, HR management and Stakeholder Management) The best leaders have been found to have the highest EI quotients The Five Domains of Emotional Intelligence Definition Competencies Self Awareness Recognizing and understanding your moods, emotions and drives, as well as their effect on others • Self confidence • Realistic Self Assessment • Sense of Humor Self Awareness Self Regulation Controlling or redirecting disruptive impulses or moods Suspending judgement – thinking before acting • Trustworthiness and integrity • Comfort with ambiguity • Openness to change Self Regulation Motivation A passion for work for reasons beyond money or status Pursuing goals with energy and persistence • Strong drive to achieve • Optimism through thick or thin • Organizational commitment Empathy Understanding the emotional makeup of other people Tailoring actions according to people’s emotional reactions • Expertise in building and retaining talent • Cross-cultural sensitivity • Service mentality Empathy Social Skill Managing relationships and building networks An ability to find common ground and build rapport • Effectiveness in leading change • Persuasiveness • Building and leading teams Social Skill Motivation How to Build Emotional Intelligence (One Example – uncredited) Start with yourself Communicate Benefits Develop Self Awareness Strengthen Communication Build Optimism Encourage Healthy Debate Set specific learning goals Lead by example Have a positive affect Establish goals Share with all levels of the team Keep a journal; encourage discussion Practice reflection Understand body language and cues Practice active listening Build resonance and decrease dissonance Be aware of the situation and the responses Mutual respect for all views Be aware of team EI quotient Lead by example Have a positive affect Another Example (EI for PMs Blog) 1) Develop Self Awareness a) Develop emotional self awareness (be accurate) b) Develop self confidence (not arrogance) 2) Develop Self Management a) Develop self control b) … 3) Develop Social Awareness a) See others clearly and develop empathy b) Develop organizational awareness 4) Develop Relationship Management a) Develop stakeholder relationships b) Develop others 5) Develop Team Leadership a) Improve communications and conflict management b) Practice inspirational leadership The Role of Emotional Intelligence in Project Management Competencies Communicating with Impact • Communicate with as little distortion as possible • Communication is at the heart and directly impacts success Persuasive Leadership • Ability to not only make rational arguments but to frame ideas, approaches and solutions in an appealing way • Starts with credibility and ends with emotional connectivity Conflict Management • Positive conflict management exhibits behaviors that are integrating, compromising and obliging • Negative yields donating and avoiding behaviors Change Management • A project manager is a change agent and must intricately guide both the team and organization through change • A PM’s ability to cooperate and associate with perceptions of others directly impacts change effectiveness Adaptive Leadership • Discerning and calculated facilitation to galvanize team performance • Ability to quickly develop relationships and motivate for success Matthew Gonzalez, Ph.D., PMP on Prodevia.com Books, Articles and Blogs Books by Daniel Goleman • Focus – The Hidden Driver of Excellence – 2014 • Social Intelligence – 2006 • Primal Leadership – 2004/2002 • Working with Emotional Intelligence – 1998 • Emotional Intelligence - 1995 Other Books and Blogs • Emotional Intelligence for Project Managers – Anthony C. Mersino • Emotional Intelligence in Project Management – Matthew D. Gonzalez • Project Manager’s Competence in Emotional Intelligence – Dr. Lew Ireland Primal Leadership was ranked as one of the • Emotional Intelligence and Project Management – John Sutherland Ten Books that can Change Your Life by Gerald McGroarty, BrighterLife.ca Contact Information Barbara J (BJ) Bard– Consulting Director, Justice & Public Safety Sierra Systems • • • • 416-268-2480 360-999-8331 [email protected] [email protected] Pattern for San Mateo Superior Court - Sample Schedule • Sample Schedule for NIEM Translation Activities • Model Effort by Team (per exchange): Thank You • • • • County Tyler SCI (out) SCI (in) 136 hrs. 176 hrs. 96 hrs. 136 hrs. Option to have SCI assist with Requirements & Design