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UNDERSTANDING YOUR ROLE IN THE UNIVERSITY HOUSING TEAM Job Expectations, Ethics & Staff Discipline By Roxanna Gandía Presentation Goals Participants will be provided instruction on the components of the CA job description and their importance Participants will be provided instruction on the staff agreement Participants will be instructed as to what constitute “good” work Participants will be provided instruction on staff ethics and accountability Participants will be provided instruction on the staff discipline process University Housing Mission University Housing provides comfortable, affordable and secure on-campus housing options in residential communities where the academic success and personal growth of residents are encouraged and supported. C.L.A.S.S. Advocate Position Summary: C- Continuing the L- Legacy of A- African American S- Student S- Success As a live-in member of the residence hall student staff, the C.L.A.S.S. Advocate occupies a crucial role in enriching the experience of residents in the community through assistance to African-American Students, communication with all staff and students, and participation in the continuing efforts to educate and address the needs of all students in the residence hall communities. C.L.A.S.S. Advocate Program Primary Purpose To aid the retention and academic success of African American students who are residents in University Housing Secondary Purpose To work towards better multicultural understanding among all students on campus. Conditions of Employment 1. a) b) 2. 3. 4. 5. 6. 7. Maintain a minimum cumulative and semester UGA grade point average of 2.75 during the period of employment. If the minimum cumulative or semester UGA GPA is not maintained, the CA may be granted one academic term to return to the minimum standards. If the CA is unable to achieve minimum standards after one academic term, s/he may be terminated. Be available for a full academic year, if agreement period begins in August. Be a full time student in good standing at the University of Georgia. A CA must carry an academic course load of at least 12 hours and no more than 18 hours. May not hold any other assistantship, fellowship or other employment including work-study either within or outside the University. The CA position is the principle non-academic activity. Extracurricular activities should not conflict with the time needed to perform as a CA throughout the academic year. All new hires must actively participate in ongoing weekly training sessions in the first full semester of their work commitment. Position Responsibilities 1. 2. 3. 4. 5. 6. Be scheduled to remain in his/her residence hall or community two nights per week (CA Duty). Be available and accessible to students within the community throughout the year in addition to their regular duty night. Provide support for African American students and promote an understanding between students by encouraging and facilitating programs within the residence hall community. Participate in all University Housing and community training and in service activities including, but not limited to Fall Training, Winter Training, and Spring Orientation. Participate in and support University Housing staff recruitment, selection, and evaluation process. Assist community staff during a crisis or emergency, maintaining appropriate confidentiality. Position Responsibilities 1. 2. 3. 4. 5. 6. Respect and recognize the diversity of beliefs, values and interest of UGA students. Develop and maintain relationships with all residents in the building(s). Regard any personal information about residents as confidential to protect the rights of the resident and increase trust and credibility as a peer helper. However, the CA will “consult up” as appropriate with her/his supervisor or GR-DI-RHD on duty. Assess the programming and developmental needs of students to meet the resident’s academic, educational, multi-cultural and social needs. Encourage the principles of individual responsibility and respect for other’s development through role modeling, challenging and education. Perform other duties consistent with the purpose of the position as assigned. Progressive Discipline Progressive discipline is the process of giving performance feedback to staff. It gives staff an opportunity to make corrections to their behavior. In a progressive discipline situation in University Housing, there are four actions that might follow although your direct supervisor or area/senior coordinator could choose to skip or go directly to termination of employment status. The four disciplinary actions that might be followed are as follows: • Oral warning (written documentation of such is necessary) • Written warning • Performance Improvement Plan • Termination of employment status Staff Ethics 1. 2. 3. 4. Know and understand University Housing’s mission statement and the guiding values and principles. Know the policies. Uphold the Constitution, laws and legal regulations of the United States and the State of Georgia. As an individual, conduct yourself in accordance with these rules and regulations. Participate in training opportunities to develop new knowledge. Use this knowledge to improve programs, communication skills and administrative skills. Recognize that training sessions, as well as practical experience are important ingredients in your preparation for effective work with University Housing and in your chosen field. Carry out the responsibilities that you assume as part of your position. If you become negative, negligent or apathetic toward your responsibilities, you risk doing a great disservice to the residents. If you fall short because of outside activities, academic problems or personal problems, you should make an adjustment. This may mean dropping some activities or asking to be relieved of your staff position. Should such a problem arise, it is your duty to see your direct supervisor immediately in order to work out a solution. Staff Ethics Staff members should act with integrity, dignity and competence while striving toward improved services, educational programs and administrative tasks. Staff members should behave in such a manner that their actions do not give rise to questions from our stakeholders. Responsibility is not just reporting for duty at a certain time and carrying out what has been assigned, but also involves the initiative to speak up or act in situations for which the CA’s, or RA’s responsibility has not been spelled out exactly. Accept residents as individuals with rights and responsibilities as well as goals and needs. You may receive confidential material and information from several sources. 1. 2. 3. 1. 2. 3. 4. 5. 6. Information from other staff members and university administrators must be kept confidential. Recognize the difference between consultation and gossip. Be sure residents confiding in you understand your position regarding confidentiality and inform them that you must reveal certain information to your supervisor. Discussions at staff meetings may be confidential. Use discretion in discussing such information with residents or other staff members outside your hall. You may discuss another student's problem with another staff member when necessary, but never in the presence of another student. Be careful not to be overheard when discussing confidential matters. Refrain from discussing student problems with staff members from other halls except for problems where mutual consultation and information is vital. You should never profit personally from confidential information. Staff Ethics 1. 2. 3. Complaining is never appropriate. If you are unhappy with specific individuals or policies, there are proper channels through which your concerns and suggestions can be registered. Seek out the person or office that can hear you out and deal with your concern. An understanding of the lines of authority and the practice of communication is important for any staff. Each staff member reports to a supervisor and belongs to a team. As a team member, you should develop and maintain relationships with other staff members that create an environment of mutual respect, support, trust, and interdependence. We will all make our share of mistakes. You can demonstrate concern and still hold a staff member accountable for their actions by stating that you are aware of the situation and want to help find a way to communicate with their supervisor. If a staff member fails to inform their supervisor of his or her actions, you have a responsibility to yourself, to the residents, to other staff members, and to the department to report the staff member's actions to the appropriate supervisor. Let us be mature enough to admit our mistakes, be tolerant of the mistakes of others, and work them out together. Staff Ethics 1. 2. 3. 4. As a staff member, you ALWAYS represent University Housing and the University of Georgia. Loyal staff members do not engage in "buck-passing." A staff member is in a position to be accused of many kinds of favoritism. The student staff member is especially vulnerable to this criticism. Be consistent in how you act and treat others and be consistent in following policies and procedures. Use good judgment in social relationships with residents, other staff members and members of the Athens community. Watch your actions so they cannot be questioned when you might have to challenge other's actions. As a staff member, your actions serve as an example to other residents. Always conduct yourself in a mature, dignified manner. There is no better way to command respect and foster trust with others. Good Work You complete all tasks by the deadline set. You plan fun and innovating programs. You follow the expectations set by your supervisor. You build relationships with different stakeholders. You take responsibility and accountability when you make a mistake. You contribute your opinions during staff meeting discussions. You are knowledgeable on your position. You are resourceful. Why is a CA important? You make a positive impact in the lives of our residents. You bring a different perspective to the staffs and communities. You help foster community with all residents. You help our residents get and stay involved. A Lil’ pep talk http://youtu.be/tgF1Enrgo2g