Download DSM 2015.2 System Requirements DSMDB

System Requirements of DSM
HEAT Desktop and Server Management
Booklet
Release 2015.2 (Build: 7.3.0.3181)
Latest Update: 11/10/2015
Table of Contents
Detailed System Requirements
3
Depot
4
Database Server with the DSM Database (DSMDB)
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Management Point with Business Logic
8
Management Point without Business Logic
11
Hints for using different Windows Server versions for Management Points
13
Managed Computers
15
Administrator Workstation
16
Test Computer
16
Notes on AddOns and HEAT Integration
17
Third Party Support
18
Linux
18
Mac OS
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Citrix Support
18
Virtualization Management
20
DSM Patch Management
21
System Requirements for the Management Point Server
21
System Requirements for the Client Computer
23
HEAT Remote
24
Copyrights and Trademarks
26
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Detailed System Requirements
The system requirements for the DSM infrastructure components include the operating system, the
hardware, software, net work and the configuration. The following table contains the operating
systems supported by the main DSM components:
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Depot (file server)
Database server
Management Point with Business Logic
Management Point without Business Logic
Managed Computer
Administrator workstation
Test computer
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Depot
DSM modules require a shared directory on the file server. Both the DSM program files and the DSM
packages (the so called repository) are placed on this depot.
Every user account needs Full control on the depot share.
The actual file system permissions must be configured as follows:
Read access for all users
Read and Write access for administrators
The share on the server on which you install HEAT DSM must not be changed at a later time.
The first depot of an DSM environment is the central depot, where the program files are installed and
updated. Other depots are the region depots, site depots or local depots.
You can also use Network Attached Storages (NAS) shares for such depots which support the
Common Internet File System (CIFS) protocol.
You can also use "hidden shares". Make sure that "normal users" also have read access to the
share.
Supported Operating Systems
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Windows Server 2003 (SP1 or higher) / Windows Server 2003 R2
Windows Server 2008 / Windows Server 2008 R2
Windows Server 2012 / Windows Server 2012 R2
Windows 10 Server *
Windows XP Professional x86 (SP3) / Windows XP Professional x64 (SP2)
Windows Vista
Windows 7
Windows 8 / Windows 8.1
Windows 10
Current service packs are recommended.
MS Client operating systems only support a limited number of parallel inbound connections.
* supported experimentally:
Windows 10 Server support is not part of the standard Quality Assurance and can be subject to
future changes. When using Windows 10, any feedback is highly appreciated.
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Hardware
The depot requires at least: The manufacturer's requirements apply for the OS.
Software
If SMB is used, no additional software is needed. If the share is located on a NAS file server, please
contact the Support for details.
If HTTP depot is used:
IIS 6.0 (or higher)
activate WebDAV
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Database Server with the DSM Database (DSMDB)
The DSM Database (DSMDB) belongs to the management applications Business Logic Server and
Business Logic Proxy. Other management applications such as Extended Reporting also use the
DSMDB.
In principle, it is possible to install the database system for the Management Database and the other
components of the Management Point all on the same server. However, on larger networks we
recommend using a second server for the database.
Please note that two different Management Points cannot use the same database.
Supported database systems
MS SQL Server 2005 incl. Express
MS SQL Server 2008 incl. Express
MS SQL Server 2008 R2 incl. Express
MS SQL Server 2012 Server incl. Express
MS SQL Server 2014 Server incl. Express
Current service packs are recommended.
Special features such as Database Mirroring, AlwaysOn or Availability Groups are not part of
the standard Quality Assurance . Their functionality can therefore not be guaranteed when
used with HEAT DSM.
Supported Operating Systems
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Windows Server 2003 (SP1 or higher) / Windows Server 2003 R2
Windows Server 2008 / Windows Server 2008 R2
Windows Server 2012 / Windows Server 2012 R2
Hardware
The manufacturer's requirements apply for the OS and database systems.
Microsoft SQL Express
If you are working in a small environment or if you are only testing, you can install SQL 2012 Express.
You can use the database system in test environments or smaller environments up to 2000 clients. If
you have activated Extended Reporting and DSM Inventory, the number of the managed clients is
reduced by about a third.In productive environments or if you are using Business Logic Proxies (BLPs),
we recommend applying database systems with full functionality.
SQL 2012 Express (SP2, 32 and 64 bit) is provided on the DSM product DVD.
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Network
The following requirement must be satisfied:
Management Point servers and database server for a single Management Point must be linked
via a LAN.
Configuration
For the configuration of the database systems, the manufacturer's requirements apply.
In addition, the following requirements must also be satisfied for use together with the Management
Point:
It is absolutely essential that Windows and SQL authentication is enabled in your database
server’s security settings.
To do this on the SQL Server, select the option SQL-Server and Windows in the Enterprise Manager (Security tab in the server’s properties dialog box). This setting is the SQL Server default setting.
For the client NamedPipes and TCPIP protocol must be enabled
The service SQL Server Browser must be started
The setting Allow Remote Connection in the server’s security settings has to be active
SQL Server should not be used with the Case-sensitive option. Otherwise problems may occur
when importing data or searching for data in the DSMC!
The name of the used database must not be master and it must not contain a dash sign.
You can create several databases in one database system.
User Accounts
When creating the Management Point, a database user is required who will be assigned read and
write permissions for the database. This database user must already exist before the Management
Point is created. The Management Point stores this user and uses it for all database accesses.
If the database is to be created automatically when the Management Point is being created, the
Management Point Wizard also needs a database user who has permission to create a database. This
user is used only once and is not stored.
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Management Point with Business Logic
The Management Point used by various management applications is installed on this server. In this
context, Business Logic applications represent the central services for the access to the data of the
DSM Database (DSMDB).
The first Management Point of an DSM environment is the Central Management Point; this is where
the Business Logic Server is installed together with the DSM Database (DSMDB).
Other Management Points are referred to as Management Point only. In distributed environments,
these Management Point may also have Business Logic applications.
You cannot use a Management Point server with an underscore in its name.
Business Logic Applications
For management applications with business logic a server operating system is absolutely required. This
applies for the following management applications:
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Business Logic Server (BLS)
Business Logic Proxy (BLP)
Relay Proxy
Auxiliary Service
BLS and BLP need to have a database as a prerequisite. The Relay Proxy instead uses the database
of the BLS and therefore does not need an own database. The same applies to the Auxiliary Service.
The individual components of the Management Point must be installed directly on the Management Point server. The only exception here is the database which is generally installed on a
separate database server. It is only in the case of very small networks that we recommend also
installing the database on the Management Point server.
The system requirements for the database server can be found in the online documentation
under Planning > System Requirements > Database Server.
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Supported Operating Systems
For Business Logic applications one of the following server operating systems is absolutely required:
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Windows Server 2003 Standard, Enterprise, Datacenter (SP1 or higher)
Windows Server 2003 R2 Standard, Enterprise, Datacenter
Windows Server 2008 Standard, Enterprise, Datacenter
Windows Server 2008 R2 Standard, Enterprise, Datacenter
Windows Server 2012 Standard, Datacenter
Windows Server 2012 R2 Standard, Datacenter
Windows 10 Server *
Current service packs are recommended.
* supported experimentally:
Windows 10 Server support is not part of the standard Quality Assurance and can be subject
to future changes. When using Windows 10, any feedback is highly appreciated.
Hardware
The Management Point server requires at least: The manufacturer's requirements apply for the OS and
database systems.
The minimum RAM size for a Business Logic Server or Business Logic Proxy should be 2 GB.
The required disk capacity on the Management Point server depends on the installed management
applications. These have different requirements which need to be added when combining several
applications.
The requirements are listed in the system requirements of the individual application.
Software
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IIS 6.0 (or higher, except for the Auxiliary Service)
.NetFramework 3.5 (SP1)
Power Shell 2.0 (for Auxiliary Service, only when using the Virtualization feature)
A suitable database system (only when using the Management Point server as database server)
The Internet Information Services (IIS) are a prerequisite for transmitting data between Management Points and managed computers via HTTP.
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Network
Management applications are set up and configured using the DSM infrastructure. As a result, the
requirements for the DSM infrastructure apply to the Management Points as well.
The following requirements must also be satisfied:
When using several Management Points, the servers for the various Management Points on the
LAN or WAN must be linked to each other.
Management Point servers and database servers for a single Management Point must be linked
via a LAN.
All database and web servers in the DSM environment must be synchronized in time.
Configuration
When using Windows Server 2003, 2008, and 2012 specific configuration requirements apply (see Hints
for using different Windows Server versions for Management Points).
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Management Point without Business Logic
For Management Points which contain specific management applications only, a computer with a
client operating system may also be used.
Management Applications
You may install the following management applications on Management Points which are installed
on a client OS:
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OSD Proxy
Client Proxy
Service Installation Service (SIS)
Distribution Service
Event Dispatcher
Transport Layer
Patch Management Service
Supported Operating Systems
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Windows Server 2003 Standard, Enterprise, Datacenter (SP1 or higher)
Windows Server 2003 R2 Standard, Enterprise, Datacenter
Windows Server 2008 Standard, Enterprise, Datacenter
Windows Server 2008 R2 Standard, Enterprise, Datacenter, Core*
Windows Server 2012 Standard, Datacenter, Core*
Windows Server 2012 R2 Standard, Datacenter, Core*
Windows 10 Server *
Windows XP Professional x86 (SP3)
Windows XP Professional x64 (SP2)
Windows Vista Ultimate, Enterprise, Business
Windows 7 Professional, Enterprise, Ultimate
Windows 8 / 8.1 Professional, Enterprise
Windows 10 Professional, Enterprise (incl. LTSB and WTG), Education
* supported experimentally:
Windows 10 Server and Core support is not part of the standard Quality Assurance and can be subject
to future changes. When using Windows 10 or Core, any feedback is highly appreciated.
Hardware
The manufacturer's requirements apply for the OS.
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Software
This software is required on all Management Points:
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.NetFramework 3.5 SP1
This software is only required for OSD Proxy, Client Proxy and Event Dispatcher:
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IIS 6.0 (or higher)
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Hints for using different Windows Server versions for Management
Points
Windows Server 2008 (R2) and 2012 (R2)
Depending on the management applications which are installed on a Windows Server 2008/2012,
certain features and roles must be installed on the server.
The following figure schematically shows which features and roles are required by a Management
Point, on which Business Logic applications are running (BLS, BLP, Relay Proxy, Auxiliary Service):
When installing a Management Point you will be supported by DSM regarding the required prerequisites. DSM automatically checks, whether the prerequisites are met to install the desired
management applications on the Management Point. DSM indicates any missing software, features and roles on the server.
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Windows Server 2003
This chapter contains the restrictions and peculiarities when installing Management Points on MS
Windows Server 2003.
Authentication for the IIS Database
In order to perform the required authentication, the Management Point (MP) needs to query the
domain controller (DC) to check a user's AD permissions. For this task, the MP needs a user account
with sufficient network permissions (READ access to the Global Catalog per "GetRootDSE" as a
minimum).
The MP will use the first available user account from the following list:
1. SIS account of the site that contains the master depot of the Management Points' site structure
context object.
2. Distribution Service account of the site that contains the master depot of the Management Points’
site structure context object.
3. DSM Runtime Service account of the site that contains the master depot of the Management
Points’ site structure context object.
4. IIS account.
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Managed Computers
Computers that are to be managed with DSM modules and have the DSM Client installed.
Supported Operating Systems
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Windows XP Professional x86 (SP3)
Windows XP Professional x64 (SP2)
Windows Vista Ultimate, Enterprise, Business
Windows 7 Professional, Enterprise, Ultimate
Windows Embedded Standard 7 SP1
Windows 8 Professional, Enterprise, Windows To Go
Windows 8.1 Professional, Enterprise, Windows To Go
Windows 10 Professional, Enterprise (incl. LTSB and WTG), Education
Windows Thin PC
Windows Server 2003 Standard, Enterprise, Datacenter (SP1 or higher)
Windows Server 2003 R2 Standard, Enterprise, Datacenter
Windows Server 2008 Standard, Enterprise, Datacenter, Core
Windows Server 2008 R2 Standard, Enterprise, Datacenter, Hyper-V, Core
Windows Server 2012 Standard, Datacenter, Hyper-V, Core
Windows Server 2012 R2 Standard, Datacenter, Hyper-V, Core
Windows 10 Server *
* supported experimentally:
Windows 10 Server support is not part of the standard Quality Assurance and can be subject to future
changes. When using Windows 10, any feedback is highly appreciated.
Current service packs are recommended
In DSM, a managed computer is clearly identified based on its hardware information (e.g.
SMBIOS GUID and Initial MAC Address). An exception are "computers" on USB sticks with
Windows To Go operating system, which are offered for Windows 8/8.1. Since there is no
identification of such computer objects based on the hardware, SID and FQDN of the
operating system are used instead. Thus, a unique identification is possible even if the USB
stick is connected to different computers. In the Basic Inventory Windows To Go is reported as
Installed Operating System Flavor.
Hardware
The manufacturer's requirements apply for the OS.
Configuration
A computer that is to be managed by the DSM modules must be able to communicate with the
Management Point via HTTP.
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Administrator Workstation
The administration of your DSM environment is done via the DSM Console (DSMC). To administer
your DSM environment in the DSMC you will need an administrator workstation.
You can operate the DSMC directly on the Management Point server or from any workstations that
fulfill the requirements below.
Software
The following MUST be running on the workstation:
Internet Explorer Version 7.x or higher
Current Service Packs are recommended
Configuration
Management Point websites that are opened in the Internet Explorer need to be registered in the
Local Intranet zone of the Internet Properties. In this case, the default settings are presumably kept for
Security (Medium).
DSM modules automatically enter Management Point websites in Local Intranet when the DSMC or
the Installer are started on the computer. This needs to be done manually if neither DSMC nor
Installer have been started; or you need to log on additionally each time you open the website.
Test Computer
Testing packages is easier if you use an additional workstation; this workstation acts as a managed
computer and corresponds to the workstation of a “normal“ user that is managed by DSM modules.
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Notes on AddOns and HEAT Integration
DSM Web
DSM Web is a DSM Management application; it is installed on Management Points with Business
Logic Server automatically.
For all areas of the DSM Web, a user needs specific rights to employ it. Assign the required rights on
ORG level with the Manage Permissions task.
In order to use the Web Console on the computer from which you will start DSM Web, you need the
following application:
Silverlight 5
Please enter the following link in your browser to get the required plugin:http://www.microsoft.com/silverlight/
Dependent on the operating system, you can use the following browsers:
http://www.microsoft.com/getsilverlight/locale/en-us/html/installation-win-SL5.html
Silverlight is no longer supported by new versions of browsers such as Microsoft Edge.
DSM Web will therefore be transmitted to a new platform in one of the next releases.
ITSM, HEAT and Discovery Integration
The integration applies to all supported platforms.
HEAT/ITSM requires basically the same release version as DSM.
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Third Party Support
Linux
Using DSM OS Deployment you may install the following Linux operating systems on client
computers:
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CentOS 5 and 6
Fedora 9 and 10
OpenSUSE 10.3, 11 and 12
Red Hat Enterprise Linux Client 5, 6 and 7
SUSE Linux Enterprise Desktop 10 and 11
SUSE Linux Enterprise Server 10 and 11
The manufacturer's hardware requirements are recommended.
In order to install and run the DSM Unix Client on 64 bit systems, the 32 bit libraries must be
installed.
Mac OS
The following Mac operating systems can be managed with HEAT DSM:
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MacOS X
Citrix Support
The DSM Citrix Integration is installed on the Central Management Point in the DSM environment
and is completely integrated in DSM NetInstall. Therefore the DSM Citrix Integration has the same
requirements as DSM NetInstall. The DSM Citrix Integration is integrated into and can be managed
completely from the DSM Console (DSMC).
For the complete functionality of the DSM Citrix Integration, you also need the DSM OS Deployment
(OSD). By installing the DSM Citrix Integration, OSD is extended to contain specific OSD packages you
can use to automatically install Citrix Servers and Citrix Farms.
Computers onto which the Citrix Server software shall be installed have to meet the requirements
specified mentioned hereafter. You can either install Citrix Servers "out-of-the-box" via DSM OS
Deployment or import existing Citrix Servers with Citrix Farms into the DSM environment.
Hardware Requirements for Installing Citrix Platforms
Please find detailed information concerning planning Citrix Server farms (e. g. on special adaptations
of the supported operating systems, system hardware requirements and database usage) on the
Citrix® homepage in the Citrix Product Documentation Library.
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Software Requirements for Installing Citrix Platforms
Prior to installing Citrix XenApp, you have to install Microsoft Power Shell 2.0 on the Management
Point that will host the Citrix Management Suite.
Please note that it is now possible to install DSM Citrix Integration on every Management
Point of your DSM environment. The former restricition for the DSM Citrix Integration only
to be installed on a Business Logic Server (BLS) or Business Logic Proxy (BLP) has been
dropped.
Citrix platforms supported by the DSM Citrix Integration
Due to the close interconnection of the DSM Citrix Integration with DSM OS Deployment and DSM
NetInstall, you can administer Citrix Farms from one source. With OSD, you can automate the
installation and administration of Citrix® Servers, client computers and their respective Citrix Farms.
During the setup, the required scripts and packages are imported and provided in the Global Software
Library.
DSM Citrix Integration supports the following Citrix® platforms:
Citrix XenApp 7.6 EN for 64-bit systems
Citrix XenApp 7.5 EN for 64-bit systems
Citrix XenApp 6.5 EN for 64-bit systems
Citrix XenApp 6.0 EN for 64-bit systems
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Virtualization Management
To employ DSM's virtualization functionality, please install the Microsoft PowerShell 2.0 on the
following computers:
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The Management Point where the Business Logic Auxiliary Server is installed (by default: Primary
BLS)
The administrator workstation.This is the computer where you start the DSMC.
Application Virtualization
DSM supports the following virtualization platforms:
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VMWare Thin App 4.0, 4.62
Citrix XENApp 5
Citrix XENApp 6.5 (x64)
Citrix XENApp 7.5 (x64)
Citrix XENApp 7.6 (x64)
Desktop Virtualization
DSM supports the following virtualization platforms:
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Citrix XenDesktop 5
The manufacturer's hardware requirements are recommended. For the management with
HEAT DSM you may use virtualization platforms without any special configurations.
Hardware Virtualization
DSM supports the following virtualization platforms:
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Citrix XEN Server 5.5 and higher
Microsoft Hyper-V at the moment is not supported by DSM. This virtualization solution can
however be integrated by means of customizing with the help of Professional Services
Consulting.
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DSM Patch Management
System Requirements for the Management Point Server
The DSM Patch Management (Classic and HEAT PatchLink) is installed on the Central Management
Point and is integrated completely in DSM NetInstall. If necessary, you can also use another
Management Point on ORG level.
Therefore, you can execute Patch Management completely from within the DSM Console (DSMC).
For the integration into the Management Point, the Management Point Server has to meet the same
hardware and software requirements as in DSM NetInstall.
Specific requirements for the Management Point Server apply to the following areas of DSM Patch
Management:
Operating System
Hardware
Software
Network
Configuration
Operating System
DSM Patch Management has the same requirements as DSM NetInstall.
Find a list of the operating systems DSM NetInstall supports in online documentation.
Hardware
Management Point with Patch Management Service
We recommend that you provide at least 500 MB of RAM for Patch Management.
HEAT PatchLink downloads the mass data of the patches to the following directory: C:\Program
Files (x86)\HEAT Software\LPR\content. Depending on the number of different operating
systems, this directory needs 500 MB to 1 GB of available free storage.
HEAT PatchLink gets the mass data from the following servers: http://heat.cdn.lumension.com
and https://akamai.net
Managed Computers
HEAT PatchLink copies the PM Client files and the individual patch catalog to this directory:
C:\Program Files (x86)\HEAT Software\LPR\client. Here, 200 MB of free storage is enough.
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Software
DSM Patch Management requires the following DSM environment:
DSM NetInstall
Network
The Management Point Server must have:
Internet access
Alternatively for Classic Patch Management:
Access to a local WSUS server or a local update catalog
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Configuration
Please customize virus scanners for optimal use of DSM Patch Management:
When downloaded, the update catalog is stored in the directory <Share>\Work\Master\Projects.
Make sure to exclude this directory when using a virus scanner to avoid problems when loading
and evaluating the catalog.
System Requirements for the Client Computer
DSM Patch Management creates patch packages for Microsoft's product updates and security patches.
HEAT PatchLink supports the patch installation of numerous non-Microsoft and 3rd Party products.
The following requirements have to be met so that these patch packages can be installed on the
computers.
For client computers there are the following specific requirements:
Operating system
Software
Operating System
Patch packages can be installed on all client and server operating systms that are supported by DSM.
Software
To be able to install all available patches on a Client computer, the following software has to be
installed as a minimum:
Windows Installer 3.1
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HEAT Remote
The system requirements for HEAT Remote refer to both the computer of the operator and the client
computer that is remote controlled by the operator.
Hardware
The following hardware requirements apply to HEAT Remote:
Intel x86 or x64 processor (or compatible)
333 MHz CPU minimum
256 MB RAM minimum
55 MB minimum free disk space
Operating System
HEAT Remote supports the following 32 bit and 64 bit operating systems:
Windows XP Professional
Windows Server 2003
Windows Server 2003 R2
Windows Vista
Windows 7
Windows 8/8.1
Windows 10
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Network
HEAT Remote is set up and configured using the DSM infrastructure. Therefore the same
requirements apply for the network environment.
In addition, one of the following requirements must also be satisfied:
The client and operator computers must be connected via the local network (the client is a managed computer in the DSM environment).
The operator computer additionally needs a connection to the Remote Cloud in the internet.
The client and operator computers must be connected to the internet.
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Internet
For communication between the operator and the client computer is an existing internet connection
with the following minimum values:
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512 kbps minimum
6000 kbps recommended
Supported browsers (oldest version):
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Internet Explorer 6+
Mozilla Firefox 1.0+
Chrome
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Copyrights and Trademarks
Copyright © 1995-2015 HEAT Software USA Inc. All Rights Reserved
USE OF THIS SOFTWARE, SUBSCRIPTION SERVICES, AND RELATED USER DOCUMENTATION IS
SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE HEAT SOFTWARE END-USER
AGREEMENT, HEAT CLOUD SUBSCRIPTION SERVICES AGREEMENT, AND ANY TERMS OF SERVICE
(“SUBSCRIPTION AGREEMENT”). YOU MUST AGREE TO THE TERMS AND CONDITIONS OF THE
SUBSCRIPTION AGREEMENT IN ORDER TO USE THE SOFTWARE AND SUBSCRIPTION SERVICE.
WARNING: The software described in this manual and its related user documentation are protected by
copyright law. In no event, shall any part of the software or related user documentation be copied,
reproduced, distributed, transmitted, stored in a retrieval system, or translated into any language,
without the express written permission of HEAT Software USA Inc.
HEAT Software Trademark Information
The following are trademarks of HEAT Software USA Inc. and/or its affiliates in the United States
and/or other countries: FrontRange Solutions®, FrontRange™, SaaSIT™, ModernizeIT™, SaaS2™,
GoldMine®, GoldSync®, GoldMine® Answer Wizard™, GoldMine® Management Intelligence™,
GoldMine® Manager's Console™, iGoldMine™, HEAT®, HEAT® Service & Support™, HEAT®
PowerDesk™, iHEAT™, HEAT® Self Service™, HEAT® Manager's Console™, HEAT® Answer
Wizard™, HEAT® Quick Start Wizard™, InfoCenter®, Automated Processes™, First Level Support®,
enteo®, DeviceWall®, Centennial Discovery®, Discovery Dashboard®, MicroAudit®, SAM™, The
HEAT Is On™, and other HEAT Software products and brands.
Other products and brands are the trademarks of their respective owners or companies.
Contact HEAT Software USA Inc. at [email protected].
Copyright notice updated: February 2015