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Appraisal Interview
APPRAISAL INTERVIEW
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Appraisal Interview
WHAT IS AN APPRAISAL INTERVIEW?
An Appraisal Interview is a One‐on‐One interview which:
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Takes place at least once a year.
Requires both employer and employee to prepare for it.
Is carried out by the direct supervisor and the employee using specific content.
Discusses work and performance of the past year, tasks, work conditions and
co-operation.
Talks about past performance and the level of goal achievement.
Analyzes problems and difficulties and discusses potential for improvement.
Discusses Strengths and Weaknesses of the employee and manager.
Agrees on new goals and focus points (precise, with deadlines and fulfillment
criteria).
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Appraisal Interview
ROLE PLAY :
Situation : Here is an example of an appraisal interview held between the
employee who is the Senior Sales Executive (Jean) of Jackson Co. Pvt. Ltd.
And
his immediate superior executive (Sam).
Sam : Hello Jean. How are you. I am glad that you could make it and share
some of your time.
Jean : Hello Sam. I am fine . Thank you and how about you. I am glad that we
are meeting today.
Sam : Ok. So any thing that you would like to start with?
Jean : No. I am ok if you initiate.
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Appraisal Interview
Sam : How has your work graph been for the last one year?
Jean : It has been a very good year. I had some prestigious projects to work on
and I was satisfied with myself and my teams performance. We were able to
get some good clients for the company and raise sales marginally. Do you
agree?
Sam : I want to congratulate you on the Smiths and Co. a/c . Your contribution
has given us a very big client and we are very proud of you. But one of the
issues which I am concerned about, is the issue we discussed a few weeks
ago about Americo Pvt Ltd...They are looking for other agents in the market.
What is the reason if you are aware about it. I want to know how you are
progressing with that?
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Appraisal Interview
Jean : Well we are still under negotiation with them. There is a minor
disagreement about the publicity plan. But I am sure we are in a well controlled
state right now. I had a word with their manager 2 days back and we have a
meeting scheduled next Monday.
Sam : Ok what is your status about your team leading qualities? Last year you
were advised to work on your Team Leadership. So what areas have you
focused on?
Jean : I have handled multi team meetings in which I had set agendas and
followed the actions taken and I was quite pleased with the performance. I have
worked on leading my team to timely completion of job and motivating them to
deliver the best.
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Appraisal Interview
Sam : Well you certainly look more in command now, so you certainly have
done better.
Jean : Thanks Sam.
Sam : Ok. We can now discuss about performance against increase
in sales. You only contributed 10%
Jean : I have personally contributed many strategies planning towards
increasing it. Our product promotion and sales strategies were perfect. But I am
not sure how much sales was exactly intended. You never mentioned any
target.
Sam : So what could be the reason. What do you suggest?
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Appraisal Interview
Jean : I suggest get customer feedback from calls and email and find out the
cause for the drop in sales.
Sam : What about the next year? What are your targets? We need to write
down some objectives on the form.
Jean : I am aiming to new and improved sales strategies and conducting a
market survey by appointing a team specially for it. It will give us direct
customer feedback about the product features and our sales mechanism.
Sam : Well that’s a good idea. Please keep me updated with the reports and if
you need any support from any of other staff.
Jean : Thanks.
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Appraisal Interview
Sam : How do you want your career to develop?
Jean : I like what I do. But I would like to get promoted to a Departmental
Head in the company.
Sam : But promotion could mean more pressure, some people like that and
some people don't. It can also mean longer hours, more responsibility, more
problems with people. On the other hand more money, more power and more
prestige.
Jean : I like greater responsibility and I find pressure exhilarating.
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Appraisal Interview
Sam : Would you be interested in receiving any assistance from any other
member of the team or would you like any kind of assistance from our experts?
Time management needs improvement or setting priority – the company would
appreciate multi-tasking.
Jean : I am keen to take a project management course to help me deliver the
new projects I take over. Good development of such skills is a very critical
success factor for the future. Thank you for your feed back I will opt for one-onone coaching sessions.
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