Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Dubai Municipality E-Government Project Agenda Overall Project Implementation Plan Strategy Development Stage Implementation Stage I Implementation Plan Project Stages E-Government Strategy Alignment Set up IT Infrastructure IT Infrastructure Assessment Implement Stage I Initiatives Implement Stage x Initiatives IT Standards & Policies Transition Planning Strategy Development Stage I Stage x Program and Project Management Change Management Process Analysis & Re-Engineering IT Infrastructure Review Performance Measurement E-gov Value to Customer Services Selection Process Strategy Phase ? 1 4 ? Low High Service Visibility E-gov Value to DM Quick Wins ? ? 4 Low Stage I High Service Complexity Search for “Quick Wins” Stage X List of Services • • • • • • • • • • • • • • DM web site Directory of Services Service No Objection Certificates (NOC)Recognition Relationship DCL Test Results Management DM Intranet DCL Certificates Health Certificates DUBAI One StopComplaints Inspections & MUNICIPALITY Comments One Stop Fines News Clips Issuing sites plans Service Follow-up Statistical Information Delivery & Recruitment Tracking Hazardous Waste Management Service Information Service Request Service Transformation- Stage I Strategy Phase Stage I Stage X Integrated Programme and Project Management Technology Foundation Execution For each service Organization & Change Management Analyse Process (As Is) Define Process (To Be) Define Organization and Change Requirements Define Systems Requirements Plan Service Transition Design Applications Develop Applications Develop process and systems Documentation Provide User and Technology Training Deploy systems Provide Post-Implementation Support Measure Success Refine E-Government Strategy and Vision Project Scope Customers will access information or request for service through the new web application with both English and Arabic interfaces Web Applications DM Intranet DM Internal Service Delivery Processes & Systems DM Corporate Data Internal service receipt and request processing layer (using the concept of discussion databases) Dubai Municipality service providers will access service requests through the corporate intranet Links to Internal DM systems will be identified and integration requirements will be documented. ITD is responsible to making necessary changes to internal systems. Internal manual processes will be analyzed and manual work-arounds will be recommended for all customer touch points. New Internal/back-end systems will not be developed. Thank You