Download The Human Side of Project Management

Chapter 4
4-1

Develop Human Resource Plan
 Creating a staff management plan that identifies and documents the
reporting relationships as well as each team member’s role,
responsibility, and required skills

Acquire Project Team
 Confirms that specific human resources will be available to work on
the project

Develop Project Team
 The processes to improve the competencies of the project team, their
interactions, and the overall team environment

Manage the Project Team
 The tracking of the project team’s performance, providing feedback,
resolving interpersonal issues, and managing organizational change
4-2

Formal groupings & specializations

Published Lines of
 Authority
 Responsibilities
 Reporting Relationships
 Communication
 Decision-Making
4-3

Advantages

Disadvantages
 Increased Flexibility
 Determining Authority
 Breadth & Depth of
& Responsibility
 Poor Response Time
 Poor Integration
Knowledge & Experience
 Less Duplication
4-4

Advantages

Disadvantages
 Clear Authority &
 Project Isolation
Responsibility
 Improved
Communication
 High Level of
Integration
 Duplication of Effort
4-5

Advantages
 High Level of
Integration
 Improved
Communication
 Increased Project
Focus

Disadvantages
 Potential for conflict
▪ Unity of Command can
be violated
 Poor Response Time
4-6

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
Bypasses formal lines of communication
& authority
Power is determined by how well one is
connected in the informal network – i.e.,
the “grapevine”
Can be more complex than the formal
organization because relationships are
established from positive and
negative relationships over time
4-7
Individuals, groups, or even
organizations that have a “stake”
or claim in the project’s
(successful or unsuccessful) outcome
4-8
1.
Develop a list of stakeholders who have an
interest in the successful or unsuccessful
outcome of the project
2. Identify the stakeholder’s interest in the
project



“+1” for positive interest
“0” for neutral
“-1” for negative interest
4-9
1. Determine the degree of influence each
stakeholder has on a scale of 0
(no influence) to 10
can terminate the project)
2. Define a role for each stakeholder –
e.g., champion, consultant, decision
maker, ally, rival, foe, etc.
4-10
1. Identify an objective for each stakeholder
– e.g., provide resources, guidance,
expertise, acceptance, approval, etc.
2. Identify a strategy for each stakeholder –
e.g., build, maintain, improve,
re-establish the relationship
4-11

The Roles of the Project Manager
 Managerial role
 Leadership role

Attributes of a successful project manager
 ability to communicate with people
 ability to deal with people
 ability to create and sustain relationships
 ability to organize
4-12


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Bring complementary skills & experience
Jointly defined clear goals & approaches
improve communication
Improve decision-making
Have more fun
4-13
1. Small number of people
2. Complementary skills
3. Committed to a common purpose
4. Common goals
5. Common approach
6. Hold themselves accountable
4-14


Meet all the conditions of a real team
PLUS:
 Members are deeply committed
 Perform above all reasonable expectations
4-15


Acts To:
 Clarify purpose & goals
 Build commitment & self confidence
 Strengthen team’s collective skills
 Remove external obstacles
 Create opportunities for others
Creates the Project Environment
 Work space
 Team culture and values
 Project administration
 Ethical Conduct
4-16
An Agile Project Management Approach
4-17




Accept background information at “facevalue”
Approach projects in logical, linear fashion
Provide run-of-the-mill solutions
Solutions remain within the original “frame”
or how the problem was originally presented
to them
4-18




Do not accept issues & tasks at their “face
value”
The way the problem is defined may very well
be the problem
Unquestioned assumptions are surfaced &
challenged
Only by digging below the surface can we get
to the “root” so that a meaningful solution
can emerge
4-19
Figure 4.6
4-20
Speed
Depth
Breadth
(Impact)
4-21




A place to call home
Technology
Office supplies
Culture
 What is expected from
each team member?
 What role will each team
member play?
 How will conflicts be
resolved?
4-22