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© 2010 Jones and Bartlett Publishers, LLC
Chapter 1
Overview and History of
Organizational Behavior
© 2010 Jones and Bartlett Publishers, LLC
Learning Outcomes
After completing this chapter, the student should understand the:
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The definition of organizational behavior.
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The importance of the Hawthorne studies to the study of
organizational behavior.
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The importance of McGregor’s Theory X Theory Y to the
study of organizational behavior.
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The major challenges facing today’s and tomorrow’s
healthcare organizations and healthcare managers.
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The difference between organizational behavioral (OB),
organization theory (OT), organizational development (OD)
and human resource management (HRM).
© 2010 Jones and Bartlett Publishers, LLC
What is OB?
Organizational behavior (OB) is the study
of individual and group dynamics
within an organization setting.
© 2010 Jones and Bartlett Publishers, LLC
The Goals of OB
• OB attempts to explain why individuals and groups
behave the way they do within the organizational
setting.
• OB tries to predict how individuals and groups will
behave based on internal and external factors.
• OB provides managers with tools to assist in the
management of individuals’ and groups’ behaviors
so they willingly put forth their best effort to
accomplish organizational goals.
© 2010 Jones and Bartlett Publishers, LLC
Why is OB Important
to Healthcare Managers?
• Different mix of health-related occupations
• Service-related intensity of the industry
• Changing demographics of patients and
the healthcare workforce
• Interrelating forces shaping tomorrow’s
healthcare organizations
© 2010 Jones and Bartlett Publishers, LLC
History of OB
• “Taylorism” – the traditional or classical
management approach
• Hawthorne Studies – the beginning of the
human relations/behavioral management
movement
• McGregor’s Theory X and Theory Y
© 2010 Jones and Bartlett Publishers, LLC
Related Fields of OB
• Organization Theory (OT)
• Organizational Development (OD)
• Human Resources Management (HRM)
© 2010 Jones and Bartlett Publishers, LLC
Topics to Be Discussed Throughout
the Course
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Diversity
Perceptions and Attitudes
Communication
Motivation
Leadership
Stress and Conflict Management
Group Dynamics
Working in Groups
Teams and Team-building
Managing Organizational Change
© 2010 Jones and Bartlett Publishers, LLC