Download Types of Managerial Skills

3.02
Types of Managerial
Skills
Networking and Communication
Techniques
competent at correspondence, clear,
concise, focus on client
Respond to phone calls, correspondence,
emails, etc.
Communicate with past, present and
prospective clients, professionally and
socially
Communicate well with employees
Human Relations Skills
Interact with employees, suppliers and
customers
Must lead and motivate employees
Time Management Skills
Allocate time effectively
Set and prioritize goals
Schedule on a planning calendar for
overall picture
Group activities together for efficient use
of time
Technical Skills
Skills are acquired through education or
experience
Involve the use of tools, equipment,
procedures, and techniques
As business grows, may turn over to
supervisors
Conceptual Skills
efficient use of thinking, reasoning and
logic
Understand business as a whole and how
parts are related
Help in day to day decision making
Help in long range plans and decisions
Math Skills
Managing daily operation of business
(accounting of sales, payroll)
Keep balance sheet of daily, weekly,
monthly and yearly operations
Long range projections as to where the
business is headed financially
Leadership Styles
Power oriented – maintain control, large
organization
Routine oriented – keeping things running
smoothly, middle management in a large
corporation
Achievement oriented – open to new ideas
and seek out suggestions
Assignment
Complete Management Functions
worksheet in small group (2 or 3)
Management style poster – draw a
character for each of the three
management styles and include 5 quotes
this style of manager would say
Approaches to Decision Making
Rational – a series of steps to insure that
every aspect of the problem is considered
Seat of the pants - does not always
consider all possibilities
Steps to the Rational Approach
1.
2.
3.
4.
5.
Identify the problem
List the solutions/options
Evaluate the alternatives
Choose a solution
Act and get feedback
Group Decision Making
Brainstorming – generates a large number
of ideas
Nominal grouping – each member acts
individually
Delphi technique – reach consensus
Delphi Technique (in detail)
Group meets
Questionnaire sent to the group that
presents the problem
Suggest potential solutions and send to
leader
Results tallied and returned with a more
detailed questionnaire
Repeat until a consensus is reached
Management Functions
Planning - The most important function of
management
Analyze information
Make decisions
Set goals
Develop strategies for achievement
Strategic plans-long range, 3-5 years
Tactical plans-mid range, 1 year or less
Operational plans-day to day
Organizing
 Determine what jobs will be done
 Who will do them
 What materials, resources are needed
 Determine hiring and training practices
 Employee recruitment
 Streening prospective employees
 Training employees
 Standards and policies
Promoting the business
Referrals = free advertising
Can work against you
Deliver more than you promise, never vice
versa
Ask for referrals
Deliver monthly info to clients
Basic promotional tools
Portfolios
Graphic images – business cards,
stationary, business forms
Logo – a mark that is a symbolic image of your company
 Business cards
 Brochures
Directing
Conveying your plans, assignments and
instructions to your employees
Motivate employees
Effective direction
Controlling
Last step
Comparing the process you expect to the
actual performance