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Embedding Literacy
VCH Experiences
Linda Dempster, RN, MA
Executive Director, Quality, Patient Safety, and
Infection Prevention and Control
March 2013
The Challenge
Complex system
– Few regulations/standards/protocols
– Communication issues/multiple team members
– Interface between humans and machines
Risk of error is great!
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Embedding literacy and
essential skills
Our work with:
“embedding literacy and essential skills
in infection control practices in hospitals”
collaboration between VCH, HEU, Housekeeping and Decoda
Solutions
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Decoda’s expertise
Literacy and essential skills for VCH
some examples:
1. patient education pamphlets
2. housekeeping in hospitals
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The keys to infection prevention
and control
prevention
management
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Housekeepers
Lab Technicians
Nurses
Infectious
Disease
Physicians
Administrators
Patients
Infection Control
Practitioners
Physicians
Pharmacists
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Appropriate
use of
antibiotics
Good housekeeping
practices
Treatment guidelines
Routine cleaning and
maintenance of all mobile
equipment
Good hand cleaning
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original
Patient education
TLC Project
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Version 2
TLC Project
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Final
version
TLC Project
original
TLC Project
Final version
TLC Project
Housekeeper education-the
before
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Difficult to read/understand
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The after
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The carts before
• No clear understanding
of exact steps to follow
when cleaning
• No microfiber cloths
• No colour coding
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The carts after
• Microfiber cloths
• Colour-coded
buckets
Clear instructions for use
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Look where we are now
• we asked the
housekeeper about the
new carts• she said she really liked
the new carts and
especially the new
micro fiber cloths
• "I can feel them
cleaning better".
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Thank you!
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