Download Team 3, Knowledge work systems at Accenture

KNOWLEDGE MANAGEMENT AT
ACCENTURE
TEAM #3
Anocha Jivanuwong
Larry Wandowich
Michael Hobday
Preetipal Paul
Sheila Ray
WHAT YOU CAN EXPECT
SIDE STEP
STEP #1
STEP #2
STEP #3
STEP #4
The
Organization
The
Organizational
Problem
The Information
Aspect of the
Problem
Impact of IT on
the Information
Aspect of the
Problem
STEP #5
STEP #6
STEP #7
STEP #8
IT/IS Based
Alternatives for
Solving Problem
The Pros/Cons
to the
Alternatives
A Solution and
Its Advantages
Messages for
the Modern
Leader
SIDE STEP
ACCENTURE – THE ORGANIZATION
ACCENTURE
 A global management consulting, technology
services, and outsourcing company with 133,000
employees and net revenues of U.S.$15.5 billion for
fiscal year 2005
 Prime example of an information-driven enterprise
 Change had taken place in the early 2000s. New
strategy - “High performance. Delivered”
STEP #1
ACCENTURE
 Years of experience have been captured in thousands
of documents covering market research, financial
analyses, engagement histories, and position papers
 Long History of focusing on knowledge management
STEP #1
ORGANIZATIONAL PROBLEM
ORGANIZATIONAL PROBLEM
Accenture has been going through a phase of fiscal
tightening (especially around operating costs and
numbers of staff) while still trying to deliver high
performance. Senior Management is of the mindset
that there must be clearly demonstrated value for
future investments (i.e. appropriate Return on
Investments) and want to focus on the short term
application of market oriented research.
STEP #2
KNOWLEDGE MANAGEMENT
KNOWLEDGE MANAGEMENT
A set of methods and
tools than can be
used to discover,
create, integrate,
store, represent, and
distribute knowledge
for achieving a
particular objective
KNOWLEDGE MANAGEMENT
FRAMEWORK
Knowledge
creation and
capture
Knowledge
absorption and
reuse
CUSTOMER
CAPITAL
Knowledge
organization and
categorization
Knowledge
distribution and
access
INFORMATION PROBLEM
INFORMATION PROBLEM
Accenture has had a long history of focusing on
knowledge management. However, there has
been a breakdown to the true purpose of KM
which is to bring the right knowledge to the
right person at the right time in the right
context.
STEP #3
TECHNOLOGY PROBLEM
TECHNOLOGY PROBLEM
Lotus Notes
 Decentralized
 Dated Platform
 Managing data responsibilities
 Many independent unit based
knowledge sharing tools that
are seen as
 inefficient, inconsistent and
 costly to manage and maintain
STEP #4
ALTERNATIVES FOR ACCENTURE
ALTERNATIVES FOR ACCENTURE
CONTINUE TO USE AND IMPROVE
UPON LOTUS NOTES
MIGRATE TO SHAREPOINT
STEP #5
STEP #6
CONTINUE TO USE AND IMPROVE
UPON LOTUS NOTES
PROS
 Lotus notes can manage Private email, File sharing,
Bulletin Boards
 Lots of data already created and stored in the
databases
 Clean up the current system
 Minor investment needed
 Minimal training required
 No change management needed
 Dedicated individuals in respective groups
CONTINUE TO USE AND IMPROVE
UPON LOTUS NOTES
CONS
 Will work under the limitations of the current system: No




clear governance structure, duplication of data, difficult to
search
Tacit and Explicit knowledge not being properly shared:
Efficiency and Innovation are coming down
Pressure to cut down costs will continue in the form of lay
offs, outsourcing
Generation of content with more audio/video might
cripple the system in the near future bringing the system
performance down
Not a futuristic approach
MIGRATE TO MICROSOFT SHARE POINT
PROS
 It will replace Lotus notes that is not proving to be
very efficient for the company
 Supports company’s strategic shift to Microsoft
Technologies and away from Lotus notes
 Company is already moving towards web based
portals
 Will improve efficiency in the long term after
development, deployment and management of KM
channels and processes
MIGRATE TO MICROSOFT SHARE POINT
PROS
 New system to be focussed on end user to ensure
design of user interface, allow users to efficiently
navigate to right content, resources and services
 Share Point can be extended to support critical
requirements: document repository, expertise
directory, topic areas and search functionality
MIGRATE TO MICROSOFT SHARE POINT
CONS
 It will require additional cost
 Risk of losing some information during shift to the
new system
 Training needed
 Change management needed
 Not every thing can be moved and may lose some
information
 Once started completion of the change over to
Microsoft technologies is very critical otherwise it can
result in a more chaotic environment
THE SOLUTION FOR ACCENTURE
SPECIFIC BUSINESS GOALS
 Simplify end user’s experience
 Improve search and browse features
 Centralize development and operations of the
Accenture Knowledge Management
 Simplify content management
 Cost effective
USER FLOW
SOLUTION
ALTERNATIVE 2: NEW SYSTEM
Migrate the Accenture Knowledge Exchange to a corporate portal
based on SharePoint
STEP #7
ADVANTAGES
 Faster, Easier Knowledge Retrieval
 Improved visibility to innovation across groups
 Increase Employee Satisfaction
 Improved Productivity
 Cost Savings
STEP #7
ACCENTURE TODAY
IT ASPECT
Microsoft SharePoint
 Collaboration
 Portals
 Enterprise Search
 Enterprise Content Management
 Business Process and Forms
 Business Intelligence
ACCENTURE TODAY
MESSAGES TO THE MODERN LEADER
MESSAGES FOR MODERN LEADER
 Consider how you are going to manage knowledge in your
organization and the benefits of capturing explicit and
tacit knowledge, before it’s too late.
 Knowledge Management can allow leaders to track
success measures and develop clear competencies.
Learning should be a core principal of your organization.
 Foster a team-building culture where groups/functional
areas/project teams can communicate across
organizational boundaries.
 Demonstrate value to the organization as a whole, when
making your case for strategy/funding.
STEP #8
QUESTIONS??
THANK YOU FOR LISTENING!!