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TOPIC:COMMUNICATION SKILL INTRODUCTION Communication is universal. The ability of two persons to communicate clearly with each other is a significant part of any successful relationship, whether a friendship, relationship on the job, or intimate relationship between life partners. Communication is much more than words: it is tone of voice, gestures, timing, and emphasis. DEFINING COMMUNICATION The word communication comes from the Latin word communicare which means to share,to impart,to partake. Communication may be defined as the process of passing information and understanding from one person to another. According to W.H.Newman and C.E.Summer, “Communication is an exchange of facts,ideas,opinions or emotions by two or more persons.” The communication process • Communication is a process by which a message is transmitted from a sender to the receiver through media and a feedback is receive. It is often said, “Learning to communicate and getting along well with others is one important key to happiness.” Effective communication process involves the following: Sender (leader/ teacher) feedback Decoding (staff/students: change in behaviour, acquisition of knowledge) Message subject matter: fact, concept. Encoding (words or image) Transmission speaking/rea ding/writing, print material, audio- video components, multi. Communication Process Receiver (comprehen sion of subject matter) Noises: learning environment, level of motivation, presentation material…. 1) Sender- The communication process begins with the sender.The sender wishes to send a message to the receiver. 2) Message- The message is what the sender wants to convey to the receiver. 3) Encoding- Encoding is putting a message into words or images. 4) Transmission- Channel: The channel is the medium of transmission from one person to another.(They could be telephone, radio, television, newsletter, personal letter, post card, questionaire, articles etc.) 5) Receiver- The receiver is the person or group for whom the communication effort is intended. 6) Decoding- Decoding is the process by which the receiver interprets the message and translates it into meaningful information. 7) Feedback- Feedback is the response or reaction; without it, the sender of the message cannot know whether the recipient has received the entire message. 8) Noise- Noise is the disturbance that reduces or confuses the clarity or quality of the message being transmitted. PRINCIPLE OF GOOD COMMUNICATION Good communication with almost anyone Parents, children, husband, wife, boss, employees, colleagues, companions or friends-depends on a few basic principles of people handling. 1. Honesty: Good communication is build on mutual respect, and respect depends on honesty. 2. Wisdom: Wisdom means that a person knows what to say and how to act in different situation. 3. Love: When people feel loved or cared for, it puts everything else in proper perspective. 4. Positiveness: Being upbeat usually elicits a positive response. Encouragement and sincere compliments are always appreciated. 5. Sensitivity: It’s not good to be show sensitive to own needs that your feelings are easily hurt, but it is good to be sensitive to others’ likes or dislikes, needs,and moods. 6. Open mindedness: People’s opinions and the way they approach problems are as different as the people themselves. People will be much more at ease withyou and more likely to turn to you for advice if they know will be open to what they have to say, even if you don’t agree . 7.Empathy:Put yourself in the other person’s position,and try to understand the feelings that are behind what he or she is saying. 8.A sense of humour:A little laughter can be just the thing to keep potentially difficult exchanges from getting too intense. 9.Effort:Sometimes communicating is plain hardwork-but the rewards are worth it! 10.Consistency:People who communicate regularly understand each other better and are more likely to be able to work through problem when they come up. BARRIERS TO COMMUNICATIION Though the process of communication appears to be simple, it is not so in reality. Because of the complexities of the persons involved, communication cannot be complete and perfect.There are some barriers which make communication incomplete, unforceful, ineffective and imperfect. BACKGROUND BARRIERS: In an ordinary classroom the learners will be different in nature. They have differences in their family and social background, experience, previous knowledge IQ level, attitude towards the topic, cultural disparities etc. LANGUAGE BARRIERS: Language other than the mother tongue is very likely to create problem for the learner. Language barriers also includes Verbalism, unclear graphics and symbols. PHYSICAL BARRIERS Noise, invisibility and poor audibility, environmental and physical discomfort, distortions and ill health. Noise means any sort of distraction that might arise from the surrounding which can disturb the communication process. LACK OF KNOWLEDGE On the part of the leader in handling modern means of communication is a barrier. For example the leader may not know how to handle and operate a laptop or a projector. INATTENTION Many students do not pay attention to the message .One reason people do not pay attention is due to selective listening. Selective listening results from a tendency to block out information that conflicts with what we believe. PSYCHOLOGICAL BARRIERS This include prejudices, lack of interest, anxiety unrewarding experiences etc. Many a message has been lost, not because there was any thing wrong with it; but because the hearers may have a prejudiced mind. COMMUNICATING WITH YOUR HEART John Maxwell says: ‘To handle yourself, use your head. To handle others, use your heart.’ In communication , emotion is a vital key. Use your heart, not just your head, and you will influence others for good. Communication with the heart means using words carefully. Our words should build others up, not pull them down. Our words should inspire them for the future, not deflate and drag them back into the past. Our words should be timely, not hurried. CONCLUSION Thus the ability of two persons to communicate clearly with each other is a significant part of any successful relationship, whether a friendship , relationship on the job, or intimate relationships between life partners. Communication is much more than words: it is the tone of voice , gestures, timing and tact; it is surrender of oneself to the other in humility; it is being empathetic, sincere and open to other’s feelings; it is acceptance of another’s individuality and uniqueness. It is indeed the secret to happiness. “Skill in the art of communication is crucial to a leader’s success. He can accomplish nothing unless he can communicate effectively.”- Norman Allen . The End. Thank you…