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Jandt: An Introduction to Intercultural Communication, 6 th Edition
Chapter 2 Test Bank
1. Communication and culture should be studied separately.
A) True
B) False
2. That cultures define communication in diverse ways demonstrates that communication
is an element of culture.
A) True
B) False
3. The story of Mu Lan, a woman who disguised herself as a man and served 12 years as a
soldier so her ill father would not be disgraced teaches Confucian filial devotion.
A) True
B) False
4. Among the five effects June Yum describes that Confucianism has on interpersonal
communication is the use of intermediaries or third parties to avoid direct confrontation.
A) True
B) False
5. Korean has special vocabularies for each sex, for different degrees of social status and
degrees of intimacy, and for formal occasions.
A) True
B) False
6. Among the relationships which make up society from a Confucian perspective include
relationships with strangers.
A) True
B) False
7. According to the text because Confucianism does not consider relationships with
strangers, in Korea individuals may appear to be rude to those to whom they had not
been introduced.
A) True
B) False
8. The Chinese concept of guanxi is best translated as the “connections” one has.
A) True
B) False
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9. In all communication models, the role of the communication receiver is passive.
A) True
B) False
10. Internet use could be studied as a cross-cultural phenomena.
A) True
B) False
11. There are no global fundamental human values which can provide an ethical basis to
guide intercultural interactions.
A) True
B) False
12. A study cited in the text by Jeff Greenberg and Tom Pyszczynski shows that hearing
ethnic slurs can cue prejudiced behavior against people when their behavior is less than
perfect.
A) True
B) False
13. Like the U.S., Australia, Britain, Canada, New Zealand, and Sweden have laws
prohibiting forms of hate speech.
A) True
B) False
14. The Internet has become a growing media for spreading prejudice and racism.
A) True
B) False
15. A study by Blanchard et al. demonstrated that hearing strongly antiracist opinions can
reduce interracially insensitive public expressions.
A) True
B) False
16. For colonists to label indigenous peoples as primitive is an example of othering.
A) True
B) False
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17. "We" and "they" thought can lead to the language of oppression.
A) True
B) False
18. Competent intercultural communicators interact effectively to achieve their own goals
regardless of the effect on those with whom they interact.
A) True
B) False
19. Societies influenced by Confucian history and tradition include:
A) China
B) Korea
C) Many East Asian countries with large Chinese communities
D) Singapore
E) all of the above
20. Confucianism:
A) effects interpersonal communication
B) guides relationships in the family, community, and state
C) is an ethicalmoral system
D) places the good of society above that of the individual
E) all of the above
21. Confucius taught that society was made up of five relationships.
except:
A) between friends
B) elder brother and younger brother
C) father and son
D) husband and wife
E) mother and daughter
These include all
22. A Confucian understanding of communication stresses the:
A) delivery of face-to-face messages
B) importance of the receiver
C) process whereby parties search to develop and maintain a social relationship
D) all of the above
E) none of the above
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23. Which of the following can be used as symbols to encode our thoughts?
A) gestures
B) music
C) paintings
D) words
E) all of the above
24. The symbol "deviant" when used by a communication source to refer to all subgroups
but decoded by the receiver as referring only to socially unacceptable groups is an
example of:
A) communication
B) context
C) semantic noise
D) all of the above
E) none of the above
25. Those receiver responses to which a communication source attends to are called:
A) context
B) feedback
C) noise
D) symbols
E) none of the above
26. Context:
A) helps to define the communication
B) is the environment in which the communication process takes place
C) refers to the social relation between the source and receiver
D) all of the above
E) none of the above
27. Communication is:
A) an element of culture
B) defined and understood differently in diverse cultures
C) is inseparable from culture
D) all of the above
E) none of the above
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28. As an example of how the definition of communication reflects cultural beliefs, the
Berlo model of communication does seem to stress the importance of the:
A) channel
B) decoding
C) message
D) receiver
E) source
29. The study of the transborder transfer of information and data and opinions and values by
groups, institutions, and governments is referred to as:
A) cross-cultural communication
B) global communication
C) intercultural communication
D) international communication
E) silent communication
30. Facetoface interactions among people of different cultures is referred to as:
A) cross-cultural communication
B) global communication
C) intercultural communication
D) international communication
E) silent communication
31. One way that intercultural communication can be defined is as communication:
A) governed by a culture's norms
B) in a foreign context
C) when the source and receiver are from different cultures or subgroups
D) with shared symbols
E) none of the above
32. The formal study of intercultural communication is generally associated with:
A) the creation of the Peace Corps in the 1960s
B) the publication of David Berlo's The Process of Communication in 1960
C) the publication of Edward Hall's Beyond Culture in 1976
D) the publication of Edward Hall's The Silent Language in 1959
E) World War II
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33. Speech that can cue prejudiced behavior in others is:
A) called hate speech
B)
prohibited in Australia, Britain, Germany, and New Zealand
C) prohibited in the United States
D) A and C
E) A and B
34. The Internet online providers can be prosecuted for the content in:
A) Australia
B) Canada
C) Germany
D) United States
E) Because the Internet is global, no country can control content.
35. A group which has experienced “othering” is:
A) Jews
B) lesbians
C) women
D) all of the above
E) none of the above
36. Labeling Jews "parasites" and labeling American Indians "savages" are examples of:
A) anxiety
B) assuming similarity instead of differences
C) cultural approach
D) language of oppression
E) none of the above
37. Which of the following is not among the intercultural communication skills identified in
the text?
A) acceptance
B) adaptability
C) empathy
D) self-awareness
E) strategy
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38. Which of the following is not among the intercultural communication skills identified in
the text?
A) behavioral flexibility
B) interaction management
C) judging right from wrong
D) message skills
E) social skills
39. Which of the following competency is needed to be effective in intercultural
communication?
A) communication skills
B) cultural awareness
C) psychological adjustment
D) all of the above
E) none of the above
40. Describe the effects of Confucian thought on interpersonal communication.
41. Define and give examples of the 10 components of communication provided in Chapter
2.
42. Define and contrast the following terms: crosscultural communication, global
communication, intercultural communication, and international communication.
43. Define and give an example of intercultural communication.
44. Could environmental sustainability be another fundamental human value like peace?
45. Discuss the First Amendment and hate speech in the U.S.
46. Discuss the consequences of othering in intercultural communication.
47. Discuss the four skill areas Chen identified for intercultural competence.
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Answer Key
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8.
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31.
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44.
B
A
A
A
A
B
A
A
B
A
B
A
B
A
A
A
A
B
E
E
E
C
E
C
B
D
D
E
B
C
C
D
E
C
D
D
E
C
D
Page: 38-41
Page: 41-44
Page: 45
Page: 45
Page: 45-46
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45. Page: 47-50
46. Page: 50-52
47. Page: 54-55
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