Download Despina Anagnostopoulos

Survey
yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project

Document related concepts

Customer satisfaction wikipedia , lookup

Service blueprint wikipedia , lookup

Visual merchandising wikipedia , lookup

Transcript
DESPINA ANAGNOSTOPOULOS
11959 Crandall Ct
Victorville, Ca 92392
[email protected]
(909) 915-9158
FOCUS STATEMENT
To obtain a position in a retail establishment that utilizes the achievements, skills, strategic thinking, and leadership abilities which
enable me to consistently exceed projected sales goals under less than ideal economic conditions.
EDUCATION
Le Cordon Bleu College of Culinary Arts, Pasadena, CA
A.O.S., Pastry Arts, 2012
GPA 3.95
Earned Certificate in Food Safety and Sanitation
San Diego State University, San Diego, CA
General Studies Completed, 2005- 2008
Aquinas High School, San Bernardino, CA
High School Diploma, 2005
ASSOCIATIONS AND CERTIFICATIONS
Certificate in ServSafe Food Protection Management, Le Cordon Bleu College of Culinary Arts, Pasadena, CA, 2010.
Employee of the Month, Babies R Us, Phoenix, AZ, October 2010.
National Honor Society, Aquinas High School, San Bernardino, CA, 2001- 2005.
EXPERIENCE
Pastry Chef
Frank’s Famous Kitchen and Bakery
Glendale, CA
-Assist the head Pastry Chef with the restaurant’s baking needs
-Assist with front end customer service needs
-Assist with catering events (serving)
-Maintain kitchen cleanliness
-Prepare product for kitchen needs
10/2010- 02/2011
Personal Registry Advisor
08/2009- 06/2010
Babies R Us
Phoenix, AZ
- Take new parents on tour of the store
- Managed anywhere from 60-120 clients at a given time
- Answer any questions future parents may have on products to help compile registries
- Team Service Lead
- Training new staff members
- Responsible for maintaining weekly registry sales goals
- Certified specialist in every department throughout store
- Follow up calls/emails to every registrant to maintain a high level of customer service and develop repeat customers
Associate Manager
Charlotte Russe
San Diego, CA
- Trained and developed effective customer service techniques amongst the associates
- Managed 3 to 15 employees on any given shift
- Counted in and out register tills
03/ 2007- 05/ 2009
- Prepared daily deposits
- Assisted with product placement, shipping and receiving
- Shift Lead on sales floor
- Consistently maintained weekly sales goals
- Developed weekly staff schedule through workforce management program
- Trained in Loss Prevention
- Assisted with the hiring process
SKILLS AND STRENGTHS
Excellent verbal and written communication skills. Have frequently given presentations to large audiences.
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Demonstrated ability to increase store profitability through both superior sales technique and exceptional product knowledge.